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Apple Removes Old Non-Customer Reviews from App Store

When Apple first opened the App Store back in July 2008, their review system allowed anyone to enter a comment or review on any application. No purchase was required at that time. As a result, many critical "reviews" came from those who had never bought those applications. Developers, of course, were particularly unhappy with this system which brought down the average score for almost all paid applications.

In September, however, Apple instituted a new rule in which customers could only leave reviews on applications they had actually purchased and downloaded. Existing "reviews" from these non-customers, however, remained in place.

That is, until yesterday. It appears that Apple has removed these early non-customer reviews. Several long standing apps have seen dramatic decreases in their review counts. SEGA's Super Monkey Ball count dropped from 4197 reviews down to 3710 while Namco's Pac Man dropped from 395 to 122. MacRumors forum users have noted that it has been these specific non-customer reviews have been targeted and removed.

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39 months ago
Along with the removing the reviews, has anyone seen the average rating gone up or down?
Rating: 0 Positives / 0 Negatives
39 months ago
Seems pretty fair, how can you write a review on an app you haven't used, I remember seeing a 1 star review for an app, that started with, "I haven't actually used this app but...", why are you reviewing something you haven't used?!
Rating: 0 Positives / 0 Negatives
39 months ago

Along with the removing the reviews, has anyone seen the average rating gone up or down?


Not that I could tell. Average reviews seem the same comparing now to about a week ago, but that might mean that Apple was already disregarding those reviews in the average calculation for a longer period of time.

arn
Rating: 0 Positives / 0 Negatives
39 months ago
I've also seen 1-star reviews that start with "This is the BEST app I ever got!!11!!11!!!" :confused:

I wish they'd do the same in the iTunes Store. You can't realistically review a song based a 30-second preview. Only those who buy the song or album should be able to rate them.
Rating: 0 Positives / 0 Negatives
39 months ago
This is a huge positive step for developers. Non customer = no opinion. At least not one that should have any way to affect sales.
Rating: 0 Positives / 0 Negatives
39 months ago


I wish they'd do the same in the iTunes Store. You can't realistically review a song based a 30-second preview. Only those who buy the song or album should be able to rate them.


because it is impossible have heard the song somewhere else?
Rating: 0 Positives / 0 Negatives
39 months ago
This is great. So many applications I've downloaded had the one star review/did'nt download it because, '....this should be free....99cents is way over priced....blah blah'. A lot of fine apps had reviews like this by people who thing other people should program apps for them for free. Morans!
Rating: 0 Positives / 0 Negatives
39 months ago

because it is impossible have heard the song somewhere else?


True! But you could say the same for apps. Several friends have iPhones, so, I often ask if they got any cool new apps to show me. I can sometimes play around with an app without buying it.
Rating: 0 Positives / 0 Negatives
39 months ago

This is great. So many applications I've downloaded had the one star review/did'nt download it because, '....this should be free....99cents is way over priced....blah blah'. A lot of fine apps had reviews like this by people who thing other people should program apps for them for free. Morans!


I will miss some of the non-customer reviews because some named free alternatives in the App store. There's no need to pay for an app whose functionality is the same or worse than a free one.
Rating: 0 Positives / 0 Negatives
39 months ago

True! But you could say the same for apps. Several friends have iPhones, so, I often ask if they got any cool new apps to show me. I can sometimes play around with an app without buying it.


Do you really think that's the same thing?

:rolleyes:
Rating: 0 Positives / 0 Negatives

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