Apple Support Communities


'Apple Support Communities' Articles

Apple Hosting Live HomePod Question-and-Answer Event on July 25

Have a question about the HomePod? Apple announced that it will be hosting a HomePod live event in its Support Communities on Wednesday, July 25, providing customers with an opportunity to ask Apple support representatives questions about the Siri-enabled speaker. Specialists will be on hand between 11 a.m. and 3 p.m. Pacific Time, answering questions about a variety of topics in real time:Discover how to make HomePod your own: use AirPlay 2, create a stereo pair, personalize your setup and settings, ask Siri, and more. During this live event, Apple HomePod Specialists will be available to help you get the most from your HomePod.To participate in the event when it goes live, head to the HomePod Community on the Apple Support Communities, sign in to or create an Apple ID account, click Post > Discussion in the upper-right corner, and submit a question. Specialists already monitor the Apple Support Communities, and occasionally answer questions, but this event should lead to faster answers. It'll be interesting to see how this

Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X

The Financial Times today highlighted a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X. Apple later confirmed to MacRumors that it is "looking into these reports." The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the Accept or Decline buttons. Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November. Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or Accept and Decline buttons for a brief period—sometimes even longer than 10 seconds—which typically results in the call being missed. The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too. MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit. Apple is likely collecting data from affected customers so that its

Some iPad Pros Unresponsive After Charging, Requiring Hard Restart

A growing number of users on the Apple Support Communities, MacRumors discussion forums and social media have reported issues with the iPad Pro becoming unresponsive after being charged for a lengthy amount of time, forcing affected users to perform a hard restart to turn the device back on. MacRumors forum member "BizzaroClark" claims that, on multiple occasions, his iPad Pro has "appeared frozen" and "will not wake" after being charged. After hard resetting the iPad Pro, he said the device has 100% battery life. Dozens of users have shared similar experiences over the past five days.At least twice I have left my iPad Pro plugged in, once over night, and once during work. When I returned to my iPad it appeared frozen. Black screen, screen will not wake. I had to do a hard reset twice to get the thing to work again. After the hard reset the battery was 100%.Apple blog Mac Kung Fu pointed us towards Apple Support Communities and Reddit topics about the issue with nearly 5,000 views and 200 comments combined, indicating the problem is rather widespread. iPad Pro user "darkfire.shadows" shared his experience in the Apple Support Communities:At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead.MacRumors confirmed the issue has affected one of our iPad Pros since last Wednesday. The issue