AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with connectivity customers can depend on, with a promise to "make it right" if there are issues.
Customers received emails about the new guarantee this morning, with AT&T offering credits for service interruptions and downtime. AT&T says that a fiber outage lasting for 20 minutes or more or wireless downtime lasting 60 minutes or more will result in a credit for a full day of service. For cellular customers, an outage needs to impact 10 or more towers to count. Weather-related events, natural disasters, and outages caused by third parties will not be eligible for a credit.
AT&T Fiber customers must be using an AT&T-provided gateway to be eligible for downtime compensation, and again, outages caused by weather-related events and natural disasters are not included. AT&T also does not count outages caused by downed or cut cable wires at a customer residence, issues with wiring inside a customer's home, and outages resulting from planned maintenance.
Customers who experience an outage will be notified of an upcoming bill credit via email or text, with AT&T providing these credits proactively.
AT&T also says promises that there will be no hidden fees or equipment charges with fiber, and it plans to offer reward cards for customer service failures. If a wait time for technical support exceeds five minutes and a customer is not offered a callback or does not receive the callback, AT&T will provide a reward card.
Popular Stories
Apple is planning to launch a set of smart glasses by the end of 2026, reports Bloomberg. The glasses will be comparable to the Meta Ray-Bans and the Android XR glasses that Google showed off earlier this week.
Apple's smart glasses are expected to include cameras, microphones, and AI capabilities, much like the Meta Ray-Bans. The glasses will be able to take photos, record video, provide...
Apple has temporarily increased its iPhone trade-in values in select countries, including the U.S., Canada, Australia, France, Germany, Italy, Spain, U.K., and China. Apple says the extra credit towards a new iPhone is available through June 18.
In the U.S., the maximum estimated trade-in values increased by only $5 to $30, with the full changes in that country outlined below.
...
WWDC is coming up quickly with a number of software announcements in store, but we're also looking further ahead to hardware launches like the iPhone 17 lineup and even Apple's smart glasses project.
This week also saw big news with former Apple design guru Jony Ive joining forces with OpenAI to build future AI-driven devices, while Fortnite returned to the U.S. App Store for the first time...
Google recently made waves by showcasing a set of lightweight smart glasses featuring deep Gemini integration and an optional in-lens display. The demo has reignited interest in Apple's own smart glasses project, which has been the subject of rumors for nearly a decade. Here's a recap of where things stand.
Current Development Status
Apple is actively working on new chips specifically...
Apple's recently announced CarPlay Ultra promises a deeply integrated in-car experience, but not all iPhone users will be able to take advantage of the new feature.
According to Apple's press release, CarPlay Ultra requires an iPhone 12 or later running iOS 18.5 or later. This means if you're using an iPhone 11, iPhone XR, or any older model, you'll need to upgrade your device to access...
A new Apple job listing has provided more evidence that the company is working on a major overhaul of its Calendar app.
A senior software engineer position for "Calendar Experience," spotted by Macworld's Filipe Espósito, explicitly states that Apple seeks candidates to join a team that will "reimagine what a modern calendar can be across Apple's platforms." Listed on April 29, the posting ...
Sony recently came out with a new set of high-end over-ear noise canceling headphones, so we thought we'd compare them to the AirPods Max to see how Sony's 2025 headphones measure up to Apple's headphones that haven't seen a notable update since their 2020 launch.
Subscribe to the MacRumors YouTube channel for more videos.
The WH-1000XM6 headphones are the latest in Sony's WH-1000X headphone...
