Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source.

iphone 13 face id
Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for same-unit repairs. Apple said the move will help to reduce the number of whole-unit repairs completed, as part of the company's commitment to reduce the carbon footprint of its products.

For customers, same-unit Face ID repairs could be more affordable than a whole-unit replacement, but the memo did not include pricing details.

Apple introduced Face ID on the iPhone X in 2017, but that device appears to be excluded from the new same-unit repair process for the TrueDepth system. The new service part will be available for the iPhone XS and newer.

Apple Stores and Apple Authorized Service Providers will be able to use the Apple Service Toolkit diagnostic tool to determine when to perform a same-unit Face ID repair instead of a whole-unit replacement or an "iPhone Rear System" repair. Apple said related documentation and training will be made available at a later date.

Top Rated Comments

LarrySW Avatar
18 weeks ago

Every person charged for a full phone replacement should be credited the difference -- they were told this isn't possible.
This will likely result in a class action lawsuit where some lawyer will make millions off it and each person will get 15 cents.
Score: 6 Votes (Like | Disagree)
Adithya007 Avatar
18 weeks ago
Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Score: 5 Votes (Like | Disagree)
Stunning_Sense4712 Avatar
18 weeks ago

But but I’d opened it up and cleaned everything, the Face ID sensor was the only place that had taken water, there was zero water everywhere else. The phone’s been running perfectly fine too I wish I could just change the FaceID module for a fair price.
No manufacturer is going to replace components on a water damaged device since their is a high probability that other components will fail and the customer will blame the manufacturer. It would be a device replacement if you have accidental coverage.
Score: 3 Votes (Like | Disagree)
smoochy84 Avatar
18 weeks ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Internal liquid damages still require a whole unit replacement, no modular repair.
Score: 3 Votes (Like | Disagree)
xenitassos Avatar
18 weeks ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
I've got the exact same issue. My water resistant XS got water damaged in its first year of life. Luckily, only Face ID was affected. I was quoted a 700 euro fee to replace the device. I wonder if apple is still going to find a way out of repairing it now because Face ID failed due to water damage...
Score: 2 Votes (Like | Disagree)
sideshowuniqueuser Avatar
18 weeks ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
For a minute there, I was wondering, who has a personal driver, but still uses an XS, and can't afford to fix it?!
Score: 2 Votes (Like | Disagree)

Related Stories

iPhone 14 Hole Punch Feature

iPhone 15 Pro Rumored to Feature Under-Screen Face ID System From Samsung

Tuesday March 22, 2022 7:38 pm PDT by
Samsung Display is developing new under-panel camera technology that Apple plans to use to hide Face ID under the display on next year's tentatively named "iPhone 15 Pro" models, according to sources cited by Korean website The Elec. While rumors suggest that this year's "iPhone 14 Pro" models will feature both a "hole-punch" and a pill-shaped cutout for the front camera and Face ID...
iphone 13 face id

Apple Can Now Repair Face ID On Your iPhone Without Replacing the Entire Phone

Wednesday March 2, 2022 8:59 am PST by
Apple and its service partners can now repair Face ID on an iPhone without replacing the entire device, allowing the company to offer cheaper and more environmentally sustainable means of device repairs to customers. As MacRumors reported last week, Apple Stores and authorized service providers would soon be receiving parts of the TrueDepth Camera system, including the front-facing camera...
apple parts and service history

iOS 15.2 Adds 'Parts and Service History' Feature to iPhone

Tuesday December 7, 2021 9:12 pm PST by
With the launch of iOS 15.2, Apple is adding a new "Parts and Service History" section to the Settings app that will let users see the service history of their iPhones and confirm that components used for repairs are genuine. As outlined in a new support document, iPhone users who have iOS 15.2 or later installed can go to Settings > General > About to access Parts and Service History. The...
maxresdefault

Tim Cook Discusses Apple's New Do-It-Yourself Repair Program and More

Wednesday November 24, 2021 8:38 am PST by
Apple recently announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with iPhone 12 and iPhone 13 models. Apple said the program will launch early next year in the U.S. and expand to additional countries throughout 2022. Apple CEO Tim Cook briefly shared his...
iPhone 14 Mock pill and hole thumb

Face ID Dual-Hole Design to Be Limited to iPhone 14 Pro Models in 2022, But Expanding to All iPhones in 2023

Monday March 7, 2022 11:25 am PST by
Apple is planning to replace the notch in some of the iPhone 14 models that are launching this year, with the iPhone 14 Pro and 14 Pro Max set to gain a design that features a pill-shaped cutout that will house the Face ID elements and a second hole for the selfie camera. We've heard this rumor multiple times before, but display analyst Ross Young today reiterated his expectations for the...
maxresdefault

iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

Wednesday November 17, 2021 12:04 pm PST by
Apple this morning surprised the world with an unexpected "Self Service Repair" program, which is designed to allow customers access to genuine Apple parts, tools, and manuals for making their own device repairs. Subscribe to the MacRumors YouTube channel for more videos. Giving customers this kind of unprecedented access to repair guidelines and hardware is a major win for Right to Repair...
maxresdefault

Testing iOS 15.4's New Face ID With a Mask Feature

Friday January 28, 2022 12:16 pm PST by
Apple yesterday released the iOS 15.4 beta and introduced a useful new feature that lets you unlock your iPhone with Face ID while wearing a mask. Face ID with a Mask does not require hardware like an Apple Watch for authentication, and though it makes Face ID a bit less secure, it is much more convenient in a world where many of us are still wearing masks on a regular basis. Subscribe to the ...
iphone 13 face id display repairs

iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

Thursday November 4, 2021 12:07 pm PDT by
An inability to replace the iPhone 13's display without breaking Face ID could have a major impact on companies that offer iPhone repairs, iFixit said today in an article advocating for Right to Repair laws. iFixit first pointed out this repair issue in its iPhone 13 Pro teardown, and has confirmed it with multiple tests. Replacing the display of the iPhone 13 renders Face ID non-functional, ...

Popular Stories

maxresdefault

M2 13-Inch MacBook Pro With 256GB SSD Appears Slower Than Equivalent M1 in Real-World Speed Tests

Monday June 27, 2022 1:57 pm PDT by
Benchmark testing has indicated that the 256GB variant of the 13-inch MacBook Pro with M2 chip offers slower SSD performance than its M1 equivalent, and now real-world stress testing by YouTuber Max Yuryev of Max Tech suggests that the 256GB SSD in the 13-inch MacBook Pro is also underperforming in day-to day-usage. The M2 MacBook Pro with 256GB SSD and 8GB RAM was slower than the M1 MacBook ...
original iphone 2007

15 Years Ago Today, the iPhone Went On Sale

Wednesday June 29, 2022 4:43 am PDT by
Fifteen years ago to this day, the iPhone, the revolutionary device presented to the world by the late Steve Jobs, officially went on sale. The first iPhone was announced by Steve Jobs on January 9, 2007, and went on sale on June 29, 2007. "An iPod, a phone, an internet mobile communicator... these are not three separate devices," Jobs famously said. "Today, Apple is going to reinvent the...
macbook air m2

Exclusive: Apple Plans to Launch MacBook Air With M2 Chip on July 15

Wednesday June 29, 2022 5:23 pm PDT by
The redesigned MacBook Air with the all-new M2 Apple silicon chip will be available for customers starting Friday, July 15, MacRumors has learned from a retail source. The new MacBook Air was announced and previewed during WWDC earlier this month, with Apple stating availability will begin in July. The MacBook Air features a redesigned body that is thinner and lighter than the previous...
maxresdefault

Video Comparison: M2 MacBook Pro vs. M1 MacBook Pro

Tuesday June 28, 2022 2:45 pm PDT by
Apple last week launched an updated version of the 13-inch MacBook Pro, and it is the first Mac that is equipped with an updated M2 chip. As it's using a brand new chip, we thought we'd pick up the M2 MacBook Pro and compare it to the prior-generation M1 MacBook Pro to see just what's new. Subscribe to the MacRumors YouTube channel for more videos. For the video comparison, we're using the...
iPhone 11 Pro vs iPhone 14 Pro

iPhone 11 Pro vs. 14 Pro: New Features to Expect if You've Waited to Upgrade

Monday June 27, 2022 11:22 am PDT by
With many customers choosing to upgrade their iPhone every two or three years nowadays, there are lots of iPhone 11 Pro users who might be interested in upgrading to the iPhone 14 Pro later this year. Those people are in for a treat, as three years of iPhone generations equals a long list of new features and changes to look forward to. Below, we've put together a list of new features and...
iPhone vs Galaxy Larger

Apple Executive Says Samsung Copied the iPhone and Simply 'Put a Bigger Screen Around It'

Tuesday June 28, 2022 8:59 am PDT by
The Wall Street Journal's Joanna Stern today shared a new documentary about the evolution of the iPhone ahead of the 15th anniversary of the device launching on June 29, 2007. The documentary includes an interview with Apple's marketing chief Greg Joswiak, iPhone co-creator Tony Fadell, and a family of iPhone users. One segment of the interview reflects on Android smartphones gaining larger...
M2 Pro and Max Feature

Apple's Upcoming M2 Pro Chip for High-End MacBook Pro and Mac Mini Will Reportedly Be 3nm

Monday June 27, 2022 7:31 am PDT by
TSMC will manufacture Apple's upcoming "M2 Pro" and "M3" chips based on its 3nm process, according to Taiwanese industry publication DigiTimes. "Apple reportedly has booked TSMC capacity for its upcoming 3nm M3 and M2 Pro processors," said DigiTimes, in a report focused on competition between chipmakers like TSMC and Samsung to secure 3nm chip orders. As expected, the report said TSMC will...
Apple 5G Modem Feature Triad

Kuo: Apple's Work on 5G Modem Chip 'Failed,' Qualcomm to Remain Supplier for 2023 iPhones

Tuesday June 28, 2022 9:06 am PDT by
For the last several years, Apple has been working to develop its own 5G modem chip so that it won't need to rely on Qualcomm as a supplier, but according to Apple analyst Ming-Chi Kuo, Apple's efforts "may have failed." Kuo says that his "latest survey" suggests that development on the chip has stalled, which means Qualcomm would remain the exclusive supplier for 5G chips for the 2023...