Verizon Recalls 2.5 Million Hotspots Due to Fire Risk

Verizon is recalling 2.5 million hotspot devices that it sold because of a faulty lithium ion battery that can overheat, resulting in a fire and burn hazard.

verizon ellipsis jetpack
Affected devices include Ellipsis Jetpack Mobile Hotspots with model numbers MHS900L, MHS900LS, and MHS900LPP.

Verizon said on Thursday that it is working with the U.S. Consumer Product Safety Commission (CPSC) on the recall. Verizon also said that it is working to find the cause of the issues and will provide replacement Orbic Speed devices to customers free of charge.

All Ellipsis Jetpacks have received two over-the-air software updates related to the issue. The first displays the device's identifying number on the scrolling screen to make an exchange easier, and the second prevents the device from charging when it is plugged in and powered on to cut down on the risk of overheating.

According to the CPSC, Verizon has received 15 reports of devices overheating, including six cases that led to fire damage to bedding or flooring. There were two reports of minor burn injuries.

Customers who have an affected Ellipsis Jetpack should get in touch with Verizon through the recall website to arrange a replacement.

Tag: Verizon

Top Rated Comments

DTphonehome Avatar
25 weeks ago
Hot spots indeed
Score: 45 Votes (Like | Disagree)
Michael Scrip Avatar
25 weeks ago

Hot spots indeed
You win the internet!

:P
Score: 8 Votes (Like | Disagree)
japanime Avatar
25 weeks ago
And now Verizon knows why it got such a good deal on all of those surplus Galaxy Note 7 batteries it bought from Samsung. ?
Score: 5 Votes (Like | Disagree)
nickawhite Avatar
25 weeks ago
Can you imagine if this ever happened with devices that people put in their pockets and took on airplanes?! Oh..
Score: 3 Votes (Like | Disagree)
Robert.Walter Avatar
25 weeks ago
When the meaning of hotspot is lost in the translation.
Score: 3 Votes (Like | Disagree)
xnu Avatar
25 weeks ago
Blazing speed. Sorry I will see myself out.
Score: 2 Votes (Like | Disagree)

Top Stories

tmobilescamshield

T-Mobile Completes Spam Prevention Rollout, Now Authenticates Calls From 98% of Wireless Users

Thursday March 25, 2021 9:31 am PDT by
T-Mobile today announced that it is the first U.S. wireless provider that has managed to complete deals with all wireless networks to implement full number spoofing and spam call protection for customers. With these partnerships in place, T-Mobile has completed its implementation of the STIR/SHAKEN standards that are in place to combat illegal caller ID spoofing. T-Mobile is now able to...
verizonlogo

Verizon Again Delays Plans to Shut Down 3G Network

Tuesday January 5, 2021 1:02 pm PST by
Verizon does not plan to shut down its 3G network in the near future, a Verizon spokesperson told Light Reading this week (via The Verge). "Our 3G network is operational and we don't have a plan to shut it down at this time," said the spokesperson, who also added that Verizon will "work with customers to move them to newer technology." Verizon's decision to leave its 3G network functional is ...
apple park drone june 2018 2

Apple Fires Newly Hired Ex-Facebook Product Manager Following Revelations of Past Misogynistic Comments

Thursday May 13, 2021 12:10 am PDT by
Apple has fired Antonio García Martínez, an ex-Facebook product manager and author of the controversial book "Chaos Monkeys," following public and internal calls for removal and investigation due to past misogynistic statements, The Verge reports. Apple hired Martínez earlier this week to join its ads team, however, comments that Martínez made in the past sparked condemnation from users...
magsafecasedangle

FDA Says Risk of MagSafe Interference With Pacemakers is Low

Friday May 14, 2021 11:11 am PDT by
Earlier this year, three doctors in Michigan found that iPhone 12 models can "potentially inhibit lifesaving therapy in a patient" due to the MagSafe system causing magnetic interference with implantable medical devices, like pacemakers. Following its own testing, the U.S. Food and Drug Administration this week announced that while certain newer cell phones, smart watches, and other...
AirPods Max In Stock black

Major AirPods Max Restock Includes Four Colors Available to Ship Today

Thursday April 1, 2021 10:14 am PDT by
We're tracking one of the biggest restocks of AirPods Max headphones as we enter April, available at Amazon and Verizon. This restock includes nearly all colors of the AirPods Max. Amazon has all five colors except Pink available, with Space Gray at slightly delayed 1-2 day shipping estimates. Verizon is offering free two-day shipping on the Space Gray, Green, and Sky Blue AirPods Max. A ...
verizon 5g uw coverage map

Verizon Launches $75 mmWave 5G Plan for Prepaid Customers

Monday January 25, 2021 1:10 pm PST by
Verizon today unveiled a new unlimited plan designed to allow prepaid customers to access Verizon's fastest 5G network for $75 per month. As noted by The Verge, the plan is priced at $10 more than the standard unlimited prepaid plan and provides access to Verizon's 5G Ultra Wideband network, which is the fastest available 5G that can be accessed in a limited number of cities. It also...
verizon sale

Deals: Save Up to 40% on Useful Mobile Accessories in Verizon's New 'Buy More, Save More' Sale

Thursday March 25, 2021 9:43 am PDT by
Verizon has introduced a new "Buy more, save more" sale that is offering up to 40 percent off select accessories. In this sale, you won't see straight price discounts, but instead will need to buy multiple accessories to nab discounts. If you buy three regular priced products you'll get 30 percent off; four accessories will get you 35 percent off; and five accessories will get you 40 percent...
Apple Pencil 25 off

Deals: Pair Your New iPad Pro With the Apple Pencil 2 for $103.99 ($25 Off)

Friday April 30, 2021 6:41 am PDT by
If you're shopping for accessories to pair with your new iPad Pro, Verizon is discounting the Apple Pencil 2 to $103.99, down from $129.00. This is currently the best sale on the accessory, and it's the best deal that we've seen in a few weeks. Note: MacRumors is an affiliate partner with Verizon. When you click a link and make a purchase, we may receive a small payment, which helps us keep...
airtag battery pry apart

AirTag Removable Battery Sparks Child Safety Concerns

Tuesday May 4, 2021 1:47 am PDT by
More than a week following their international debut, Apple's AirTag item tracker is now facing child safety concerns about its replaceable battery. AirTags feature a standard replaceable CR2032 coin-cell battery that Apple says can power an AirTag for an entire year. The battery in an AirTag can be removed by pushing down and twisting the AirTag's back-plate, a fairly straightforward and...
ipad pro carrier subsidies

Carriers Offering Discounts Up to $200 to Subsidize Higher Cost of 5G iPad Pro Models

Tuesday April 20, 2021 3:08 pm PDT by
The major wireless carriers in the United States are teaming up with Apple to subsidize the cost of the new 5G iPad Pro, which debuted today. Choosing cellular over WiFi carries a $200 premium, which is more expensive than the $130 upgrade price that Apple normally charges for a cellular model. As noted by Bloomberg, carriers are hoping to encourage customers to purchase the new 5G tablets...