Apple Expanding Independent Repair Provider Program Worldwide

Apple today announced that it is expanding its Independent Repair Provider Program to more than 200 countries, which is nearly every country where Apple products are sold.

apple independent repair program
First introduced in 2019, the Independent Repair Provider Program is designed to provide repair shops with access to genuine parts, tools, repair manuals, and diagnostics for performing out-of-warranty repairs for Apple devices.

Repair providers of all sizes, including those who are not Authorized Apple Service Providers, are able to obtain genuine Apple parts and repair manuals to offer "safe and reliable repairs" for Apple products. Apple provides independent repair shops with the same free training and tools provided to AASPs and Apple retail locations.

According to Apple, there are more than 1,500 Independent Repair Provider locations across the United States, Canada, and Europe. There is no cost to join the program, but repair providers must have an Apple-certified technician to perform the repairs. Apple says that the certification process is "simple" and free of charge, and when an employee has become a certified technician, qualifying repair providers are able to purchase genuine Apple parts and tools at the same price as AASPs.

Starting later this week, repair providers in Afghanistan, Australia, Bangladesh, Bhutan, Brazil, Brunei Darussalam, Cambodia, Cook Islands, Fiji, Guam, Hong Kong, India, Indonesia, Japan, Korea, Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates, Vanuatu, and Vietnam can learn more and apply to become Independent Repair Providers.

Later this year, the program will launch in a range of additional countries, with a full list available in Apple's announcement.

Top Rated Comments

ApfelKuchen Avatar
18 weeks ago

"Apple says that the certification process is "simple" and free of charge"

So now any nobody with little to no experience or training can become a "certified Apple repair technician"
The techs need to take and pass the same training that Apple-certified shops and Apple Store staff take. The certification process involves a test. If the test is passed there are no extra hoops to jump through in order to obtain the certification.

There is no prior experience required in any of these cases. Experience is gained hands-on, and inevitably results in a certain number of botched repairs that the shop or technician must make good on.

Employers hope to hire staffs that cost them a minimum in either wasted time or damaged products/parts, so they have an incentive to hire people with previous experience doing similar repairs. That's the way life works. Nobody is born with these skills. If there's a surplus of workers with a particular skill set then experienced workers can be hired on the cheap. If the skills are harder to acquire, then experienced workers have an improved bargaining position and employers have some incentive to hire the less-skilled and train them up.

All Apple is really saying here is, "There's all sorts of pressure on us to open the repair process to more participants. To shut down those efforts, we'll make it easier for more repair shops to do that." In the end, "Right to Repair" is only successful politically because small businesses have banded together to lobby for easier entry into Apple's repair business. The vast majority of smartphone owners will never want to do their own repairs, but they do want to find a shop in their hometown that is able to competently perform those repairs instead of driving long distances or mailing the phone off to a repair facility. If Apple gives those small repair shops what they want, then most of the political pressure that's been brought to bear on Apple will disappear. The "handymen" with the desire and competence to fix their own phones is far too small a group to mount any kind of political pressure.

As to warranty? That's basic common sense. A warranty is a company's promise to stand by its product - to correct "defects in workmanship and materials." How can Apple guarantee workmanship when it's in no position to supervise that workmanship? The difference between an independent shop that becomes Apple-certified and one that is not is the degree of control and supervision Apple can provide. "Hire a tech who has passed our test and we'll sell you parts" isn't enough supervision to justify Apple standing financially behind that repair.
Score: 6 Votes (Like | Disagree)
reyesmac Avatar
18 weeks ago
I hope they make all their products more repairable instead of doings something like gluing their MacBooks closed since they aren't too dissimilar from iPads anymore. It was lame when they did that to iMacs.
Score: 5 Votes (Like | Disagree)
baryon Avatar
18 weeks ago
While it seems like this is the right thing to do, I'm afraid they're just doing this to shut people up about "actively doing everything they possibly can to make their extremely expensive and irreparable devices even less repairable".

For example, do they still require you to have their certified, needlessly expensive iPhone opener machine? Do they still require you to replace half of the computer for a simple battery replacement? Because I highly doubt they're going to sell batteries separately. They're going to sell top cases with the battery glued in, and you bet they're going to charge for the top case even though you don't need it.
Score: 5 Votes (Like | Disagree)
madrigal77 Avatar
18 weeks ago

I'm would be interested in signing up for this. I run a small computer repair company in the UK as the sole trader. I work from home so I'm not sure if they would be happy with that!
Look at the fine print. They basically own your company if you do this.
Score: 4 Votes (Like | Disagree)
ghanwani Avatar
18 weeks ago
That's my iPhone SE1 in rose gold!
Score: 3 Votes (Like | Disagree)
JPack Avatar
18 weeks ago
This is limited to out of warranty repairs. And repairs completed by IRPs will not have Apple’s 90 day repeat repair warranty coverage. This is great for people who want to pay $300 for a genuine display, but maybe not the expensive labor at an AASP. To be honest, I'm not sure how many customers are like that.
Score: 3 Votes (Like | Disagree)

Top Stories

apple independent repair program

Apple's Efforts to Block 'Right to Repair' Laws Highlighted in New Report

Thursday May 20, 2021 10:22 am PDT by
There have been a number of reports about Right to Repair legislation across the United States, and an equal number of reports about the lengths that Apple has gone to in order to block new repair bills from becoming law. Bloomberg today shared a new Right to Repair piece that highlights how Apple, Microsoft, Amazon, and Google have worked to put a stop to laws that would require the tech...
macbook pro butterfly keyboard

MacBook Owners' Butterfly Keyboard Lawsuit Against Apple Gets Class Action Certification

Monday March 22, 2021 9:33 am PDT by
Apple customers unhappy with the butterfly keyboards used in MacBook models from 2015 on will be able to proceed with a lawsuit against the Cupertino company, as the judge overseeing the case has given it class action status [PDF]. The suit covers anyone who purchased a MacBook with a butterfly keyboard in California, New York, Florida, Illinois, New Jersey, Washington, and Michigan. As...
mac repair generic

Apple Provides More Details About Independent Repair Provider Program for Macs

Tuesday August 18, 2020 11:55 am PDT by
Apple this week announced that it has expanded its Independent Repair Provider Program to include Mac repairs. Apple has since outlined further details about the initiative in an internal document obtained by MacRumors. The internal document states the following:Qualifying repair shops can gain access to Apple genuine parts, tools, and training starting August 17 The program covers all Mac...
apple independent repair program

FTC Report Highlights Consumer Harms of Manufacturer Repair Restrictions

Friday May 7, 2021 4:26 am PDT by
The U.S. Federal Trade Commission has published an in-depth report looking at how the product repair restrictions that manufacturers put in place negatively impact consumers and small businesses in various ways. Titled "Nixing the Fix," the report covers a litany of methods that companies use to limit the ability for customers and independent business to repair their products. Focusing...
maxresdefault

Apple TV 4K Very Easy to Repair but Siri Remote Battery Difficult to Replace, Teardown Shows

Wednesday May 26, 2021 5:00 am PDT by
iFixit has released its teardown of the second-generation Apple TV 4K, revealing an easy to repair, modular design, alongside a laborious process to dismantle the redesigned Siri Remote. As with previous Apple TV models, the entire plastic shell of the device is transparent to IR light, allowing the Siri Remote to be used from any angle. The large fan inside the Apple TV is not connected...
iphone 12 blue aluminum

Apple Distributing New Heated Display Removal Machine for iPhone 12 Repairs

Thursday October 22, 2020 6:20 pm PDT by
Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place the tray into the high-temperature fixture for two...
thunderbolt display

Apple's Thunderbolt Display Classified as 'Vintage' Amid Rumors of a Replacement

Thursday June 3, 2021 1:09 pm PDT by
Apple now considers the 27-inch Thunderbolt Display to be a "vintage" product because it has been close to five years since it was last offered for sale. The Thunderbolt Display was today added to Apple's list of vintage and obsolete products, which are part of a support document on obtaining service for an Apple product after a warranty expires. Products are considered vintage when it’s...
european parliament

European Parliament Votes to Support Right to Repair

Friday November 27, 2020 9:00 am PST by
The European Parliament has this week voted to support the recommendations of the EU Committee on the Internal Market and Consumer Protection on the "Right to Repair," including a system of mandatory labelling on consumer electronics to provide explicit information on the repairability and lifespan of products (via iFixit). The motion will compel the EU Commission to "develop and introduce ...
iPad Pro Feature Orange

It Will Cost $699 to Repair a Broken 12.9-Inch M1 iPad Pro Without AppleCare+

Friday April 30, 2021 5:36 pm PDT by
If you damage your new 12.9-inch M1 iPad Pro and don't have AppleCare+, Apple will charge $699 to repair the broken device. The fee update was added to Apple's iPad Service and Repair chart earlier today after iPad Pro orders went live. At $699, it is $50 more expensive to get a repair for the new fifth-generation iPad Pro than it was to get a repair for the prior fourth-generation model....
ios 14 iphone 12 non genuine camera

Apple Warns Against iPhone Camera Repairs With Non-Genuine Parts

Tuesday January 26, 2021 11:57 pm PST by
Apple in the iOS 14.4 update released today introduced a feature that sends a warning notification when the camera on an Phone 12 model is unable to be verified as a new, genuine Apple camera. To accompany that warning, Apple has shared a support document that highlights the importance of getting an iPhone repaired by a trained technician using genuine Apple parts, with warnings on what can...