Apple Expanding Independent Repair Provider Program Worldwide

Apple today announced that it is expanding its Independent Repair Provider Program to more than 200 countries, which is nearly every country where Apple products are sold.

apple independent repair program
First introduced in 2019, the Independent Repair Provider Program is designed to provide repair shops with access to genuine parts, tools, repair manuals, and diagnostics for performing out-of-warranty repairs for Apple devices.

Repair providers of all sizes, including those who are not Authorized Apple Service Providers, are able to obtain genuine Apple parts and repair manuals to offer "safe and reliable repairs" for Apple products. Apple provides independent repair shops with the same free training and tools provided to AASPs and Apple retail locations.

According to Apple, there are more than 1,500 Independent Repair Provider locations across the United States, Canada, and Europe. There is no cost to join the program, but repair providers must have an Apple-certified technician to perform the repairs. Apple says that the certification process is "simple" and free of charge, and when an employee has become a certified technician, qualifying repair providers are able to purchase genuine Apple parts and tools at the same price as AASPs.

Starting later this week, repair providers in Afghanistan, Australia, Bangladesh, Bhutan, Brazil, Brunei Darussalam, Cambodia, Cook Islands, Fiji, Guam, Hong Kong, India, Indonesia, Japan, Korea, Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates, Vanuatu, and Vietnam can learn more and apply to become Independent Repair Providers.

Later this year, the program will launch in a range of additional countries, with a full list available in Apple's announcement.

Top Rated Comments

ApfelKuchen Avatar
33 months ago

"Apple says that the certification process is "simple" and free of charge"

So now any nobody with little to no experience or training can become a "certified Apple repair technician"
The techs need to take and pass the same training that Apple-certified shops and Apple Store staff take. The certification process involves a test. If the test is passed there are no extra hoops to jump through in order to obtain the certification.

There is no prior experience required in any of these cases. Experience is gained hands-on, and inevitably results in a certain number of botched repairs that the shop or technician must make good on.

Employers hope to hire staffs that cost them a minimum in either wasted time or damaged products/parts, so they have an incentive to hire people with previous experience doing similar repairs. That's the way life works. Nobody is born with these skills. If there's a surplus of workers with a particular skill set then experienced workers can be hired on the cheap. If the skills are harder to acquire, then experienced workers have an improved bargaining position and employers have some incentive to hire the less-skilled and train them up.

All Apple is really saying here is, "There's all sorts of pressure on us to open the repair process to more participants. To shut down those efforts, we'll make it easier for more repair shops to do that." In the end, "Right to Repair" is only successful politically because small businesses have banded together to lobby for easier entry into Apple's repair business. The vast majority of smartphone owners will never want to do their own repairs, but they do want to find a shop in their hometown that is able to competently perform those repairs instead of driving long distances or mailing the phone off to a repair facility. If Apple gives those small repair shops what they want, then most of the political pressure that's been brought to bear on Apple will disappear. The "handymen" with the desire and competence to fix their own phones is far too small a group to mount any kind of political pressure.

As to warranty? That's basic common sense. A warranty is a company's promise to stand by its product - to correct "defects in workmanship and materials." How can Apple guarantee workmanship when it's in no position to supervise that workmanship? The difference between an independent shop that becomes Apple-certified and one that is not is the degree of control and supervision Apple can provide. "Hire a tech who has passed our test and we'll sell you parts" isn't enough supervision to justify Apple standing financially behind that repair.
Score: 6 Votes (Like | Disagree)
reyesmac Avatar
33 months ago
I hope they make all their products more repairable instead of doings something like gluing their MacBooks closed since they aren't too dissimilar from iPads anymore. It was lame when they did that to iMacs.
Score: 5 Votes (Like | Disagree)
baryon Avatar
33 months ago
While it seems like this is the right thing to do, I'm afraid they're just doing this to shut people up about "actively doing everything they possibly can to make their extremely expensive and irreparable devices even less repairable".

For example, do they still require you to have their certified, needlessly expensive iPhone opener machine? Do they still require you to replace half of the computer for a simple battery replacement? Because I highly doubt they're going to sell batteries separately. They're going to sell top cases with the battery glued in, and you bet they're going to charge for the top case even though you don't need it.
Score: 5 Votes (Like | Disagree)
madrigal77 Avatar
33 months ago

I'm would be interested in signing up for this. I run a small computer repair company in the UK as the sole trader. I work from home so I'm not sure if they would be happy with that!
Look at the fine print. They basically own your company if you do this.
Score: 4 Votes (Like | Disagree)
ghanwani Avatar
33 months ago
That's my iPhone SE1 in rose gold!
Score: 3 Votes (Like | Disagree)
JPack Avatar
33 months ago
This is limited to out of warranty repairs. And repairs completed by IRPs will not have Apple’s 90 day repeat repair warranty coverage. This is great for people who want to pay $300 for a genuine display, but maybe not the expensive labor at an AASP. To be honest, I'm not sure how many customers are like that.
Score: 3 Votes (Like | Disagree)

Popular Stories

Apple WWDC23 macOS Sonoma hero

macOS Sonoma Launching This Week With These New Features

Sunday September 24, 2023 12:45 pm PDT by
Apple previously announced that macOS Sonoma will be released this Tuesday, September 26. The free software update includes many new features and changes for the Mac, including the five that we have highlighted below. In addition to these five features, we have shared the full release notes for macOS Sonoma below for a complete overview of everything new. Desktop Widgets macOS Sonoma...
iPhone 16 Mock Header With Dynamic Island

Skipping the iPhone 15 Pro? Here's What's Rumored for iPhone 16 Pro

Friday September 22, 2023 9:29 am PDT by
Are you skipping the iPhone 15 Pro and waiting another year to upgrade? If so, we already have some iPhone 16 Pro rumors for you. Below, we recap new features rumored for the iPhone 16 Pro models so far:Larger displays: The iPhone 16 Pro and iPhone 16 Pro Max will be equipped with larger 6.3-inch and 6.9-inch displays, respectively, according to Ross Young, CEO of Display Supply Chain...
iPhone 16 Side Feature

iPhone 16 to Include an Additional Capacitive 'Capture' Button

Monday September 25, 2023 12:50 pm PDT by
The iPhone 16 series is expected to gain an additional capacitive button, known internally as the "Capture Button." Codenamed "Project Nova," the button is likely to be one of the main selling points of the iPhone 16 lineup, assuming it gets past the initial testing phase. The Capture Button is located on the same side as the Power button, only positioned slightly lower - where the mmWave cutout...
ipad mini blue

Apple to Launch iPad Mini 7 Later This Year, Industry Report Suggests

Monday September 25, 2023 3:16 am PDT by
Apple could be preparing to release a seventh-generation iPad mini before the end of the year, based on a new report by DigiTimes. In an article discussing stagnating global tablet demand in the second half of 2023, the Taiwan-based outlet forecasts an uptick in Apple's share of the market owing to orders for a "small-size" iPad in the fourth quarter. From the report (see bold): In the...