Apple Launches iPhone 11 Display Module Replacement Program

Apple today launched a new display replacement program for iPhone 11 devices to address a problem that cases a "small percentage" of ‌iPhone‌ 11 displays to stop responding to touch.

iphone11colorswhitebg
Apple says that affected devices were manufactured between November 2019 and May 2020, and if there are touch issues, the ‌iPhone‌ 11 models could have a problem with the display module.

Those with ‌iPhone‌ 11 models exhibiting this issue can have eligible devices serviced by Apple. ‌iPhone‌ 11 owners can use the serial number checker available through Apple's support document to see if their devices are part of the replacement program. For devices that are eligible, Apple or an Authorized Apple Service Provider will provide service at no charge.

Customers with ‌iPhone‌ 11 models in need of service can find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple Support to arrange a mail-in repair. The program covers affected ‌iPhone‌ 11 devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.

(Thanks, Holger!)

Top Rated Comments

now i see it Avatar
30 months ago
maybe next year there'll be a repair program for all the iPhone 12s with connectivity problems
Score: 17 Votes (Like | Disagree)
cnharris Avatar
30 months ago
Just like the 2016-2020 MBP keyboards affected a "small percentage" of all buyers
Score: 15 Votes (Like | Disagree)
Villarrealadrian Avatar
30 months ago
A SMALL PORCENTAGE
Score: 13 Votes (Like | Disagree)
casjohnr Avatar
30 months ago
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
Score: 8 Votes (Like | Disagree)
Kkspire Avatar
30 months ago

Can't wait for the 12 screen and Qualcomm replacement program in six months ?

for real, what happened to Apple quality?

No, don't answer that. Haha
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
Score: 8 Votes (Like | Disagree)
grjj Avatar
30 months ago
Seems like just about every device released in the last 6 years has some sort of REP for it.
Score: 6 Votes (Like | Disagree)

Popular Stories

iPhone 15 Pro Buttons CAD Leak

iPhone 15 Pro Low-Energy Chip to Allow Solid-State Buttons to Work When Device is Off or Out of Battery

Wednesday March 29, 2023 1:54 am PDT by
The iPhone 15 Pro and Pro Max will use a new ultra-low energy microprocessor allowing certain features like the new capacitive solid-state buttons to remain functional even when the handset is powered off or the battery has run out, according to a source that shared details on the MacRumors forums. CAD-based render of new solid-state buttons on iPhone 15 Pro models The source of this rumor is ...
maxresdefault

Apple Announces WWDC 2023 Event Taking Place June 5 to 9

Wednesday March 29, 2023 9:58 am PDT by
Apple today announced that its 34th annual Worldwide Developers Conference will take place from Monday, June 5 to Friday, June 9. Like WWDC 2020, 2021, and 2022, WWDC 2023 will be an online event for the most part, and it will be open to all developers at no cost. Subscribe to the MacRumors YouTube channel for more videos. Apple will provide online sessions and labs, which will allow...
iPhone 15 Pro Multi Purpose button Mute Switch Feature Green 2

iPhone 15 Pro Rumored to Feature Multi-Use Action Button Instead of Mute Switch

Wednesday March 29, 2023 7:28 am PDT by
iPhone 15 Pro and iPhone 15 Pro Max models are rumored to feature a customizable Action button like the Apple Watch Ultra, according to a MacRumors forum member who leaked accurate details about the Dynamic Island on iPhone 14 Pro models last year. The source claimed the Action button will replace the Ring/Silent switch that has been included on every iPhone model since 2007. They did not...
iOS 16

Apple Releases iOS 16.4 With New Emoji, Safari Web Push Notifications, Beta Changes, Voice Isolation for Calls and More

Monday March 27, 2023 10:03 am PDT by
Apple today released iOS 16.4, the fourth major update to the iOS 16 operating system that initially came out last September. iOS 16.4 comes two months after the launch of iOS 16.3, an update that added Security Keys for Apple ID. iOS 16‌.4 and iPadOS 16.4 can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. It can take a few minutes...
Apple Music Classical

Apple Explains Why It Launched an iPhone App Dedicated to Classical Music

Monday March 27, 2023 8:54 pm PDT by
Apple today published a support document explaining why it decided to release a standalone Apple Music Classical app for classical music. In short, Apple says the app was designed to support classical music's complex metadata:Classical music is different. It has longer and more detailed titles, multiple artists for each work, and hundreds of recordings of well-known pieces. The Apple Music...
iOS 16

Apple Seeds First Betas of iOS 16.5 and iPadOS 16.5

Tuesday March 28, 2023 10:15 am PDT by
Apple today seeded the first betas of upcoming iOS 16.5 and iPadOS 16.5 updates to developers for testing purposes, with the software coming a day after the launch of iOS 16.4 and iPadOS 16.4. Registered developers can opt in to the betas by opening up the Settings app, going to Software Update, tapping on the "Beta Updates" option and toggling on the iOS 16 Developer Beta. Note that an...
home upgrade available feature

PSA: Apple Has Made Its New Home Architecture Update Available Again

Tuesday March 28, 2023 1:50 am PDT by
Apple has made the option to upgrade to new Home architecture available again with the release of iOS 16.4, iPadOS 16.4, and macOS Ventura 13.3, after it temporarily pulled the update in December. After updating Apple devices to the latest software, users can once again opt to upgrade any homes set up in the Home app to the new Home architecture, which Apple says brings faster, more reliable ...