Apple Launches iPhone 11 Display Module Replacement Program

Apple today launched a new display replacement program for iPhone 11 devices to address a problem that cases a "small percentage" of ‌iPhone‌ 11 displays to stop responding to touch.

iphone11colorswhitebg
Apple says that affected devices were manufactured between November 2019 and May 2020, and if there are touch issues, the ‌iPhone‌ 11 models could have a problem with the display module.

Those with ‌iPhone‌ 11 models exhibiting this issue can have eligible devices serviced by Apple. ‌iPhone‌ 11 owners can use the serial number checker available through Apple's support document to see if their devices are part of the replacement program. For devices that are eligible, Apple or an Authorized Apple Service Provider will provide service at no charge.

Customers with ‌iPhone‌ 11 models in need of service can find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple Support to arrange a mail-in repair. The program covers affected ‌iPhone‌ 11 devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.

(Thanks, Holger!)

Popular Stories

CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
iOS 19 Roundup Feature

iOS 19 Will Add These New Features to Your iPhone

Tuesday April 15, 2025 7:37 am PDT by
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update. Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September. Below, we recap the key...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iOS 18

Apple Releases iOS 18.4.1 With Bug Fixes

Wednesday April 16, 2025 10:11 am PDT by
Apple today released iOS 18.4.1 and iPadOS 18.4.1, minor updates to the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.4.1 and iPadOS 18.4.1 come two weeks after the launch of iOS 18.4 and iPadOS 18.4. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There have been complaints about ...
tvOS 18 Thumb 1

Apple Releases tvOS 18.4.1

Wednesday April 16, 2025 10:04 am PDT by
Apple today released tvOS 18.4.1, a minor update to the tvOS 18 operating system that came out last September. tvOS 18.4.1 comes two weeks after Apple released tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models. tvOS 18.4.1 can be downloaded using the Settings app on the ‌Apple TV‌. Open up Settings and go to System > Software Update to get the new software....
iPhone Security Feature 25

Five iPhone Security Features You Should Be Using

Wednesday April 16, 2025 4:15 pm PDT by
Apple has quite a few security features that it's added to iPhones, iPads, and Macs over the years. Now more than ever, it's important to make sure you're taking advantage of the built-in security tools that are available to keep yourself and your data safe, so we've rounded up a list of the most important options. If you don't already have these enabled, you might want to consider turning...

Top Rated Comments

now i see it Avatar
57 months ago
maybe next year there'll be a repair program for all the iPhone 12s with connectivity problems
Score: 17 Votes (Like | Disagree)
cnharris Avatar
57 months ago
Just like the 2016-2020 MBP keyboards affected a "small percentage" of all buyers
Score: 15 Votes (Like | Disagree)
Villarrealadrian Avatar
57 months ago
A SMALL PORCENTAGE
Score: 13 Votes (Like | Disagree)
casjohnr Avatar
57 months ago
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
Score: 8 Votes (Like | Disagree)
Kkspire Avatar
57 months ago

Can't wait for the 12 screen and Qualcomm replacement program in six months ?

for real, what happened to Apple quality?

No, don't answer that. Haha
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
Score: 8 Votes (Like | Disagree)
grjj Avatar
57 months ago
Seems like just about every device released in the last 6 years has some sort of REP for it.
Score: 6 Votes (Like | Disagree)