Apple Launches iPhone 11 Display Module Replacement Program

Apple today launched a new display replacement program for iPhone 11 devices to address a problem that cases a "small percentage" of ‌iPhone 11‌ displays to stop responding to touch.

iphone11colorswhitebg
Apple says that affected devices were manufactured between November 2019 and May 2020, and if there are touch issues, the ‌iPhone 11‌ models could have a problem with the display module.

Those with ‌iPhone 11‌ models exhibiting this issue can have eligible devices serviced by Apple. ‌iPhone 11‌ owners can use the serial number checker available through Apple's support document to see if their devices are part of the replacement program. For devices that are eligible, Apple or an Authorized Apple Service Provider will provide service at no charge.

Customers with ‌iPhone 11‌ models in need of service can find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple Support to arrange a mail-in repair. The program covers affected ‌iPhone 11‌ devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.

(Thanks, Holger!)

Top Rated Comments

now i see it Avatar
10 months ago
maybe next year there'll be a repair program for all the iPhone 12s with connectivity problems
Score: 17 Votes (Like | Disagree)
cnharris Avatar
10 months ago
Just like the 2016-2020 MBP keyboards affected a "small percentage" of all buyers
Score: 15 Votes (Like | Disagree)
Villarrealadrian Avatar
10 months ago
A SMALL PORCENTAGE
Score: 13 Votes (Like | Disagree)
casjohnr Avatar
10 months ago
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
Score: 8 Votes (Like | Disagree)
Kkspire Avatar
10 months ago

Can't wait for the 12 screen and Qualcomm replacement program in six months ?

for real, what happened to Apple quality?

No, don't answer that. Haha
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
Score: 8 Votes (Like | Disagree)
grjj Avatar
10 months ago
Seems like just about every device released in the last 6 years has some sort of REP for it.
Score: 6 Votes (Like | Disagree)

Top Stories

verizon ellipsis jetpack

Verizon Recalls 2.5 Million Hotspots Due to Fire Risk

Thursday April 8, 2021 4:13 pm PDT by
Verizon is recalling 2.5 million hotspot devices that it sold because of a faulty lithium ion battery that can overheat, resulting in a fire and burn hazard. Affected devices include Ellipsis Jetpack Mobile Hotspots with model numbers MHS900L, MHS900LS, and MHS900LPP. Verizon said on Thursday that it is working with the U.S. Consumer Product Safety Commission (CPSC) on the recall. Verizon ...
iphone 12 red color fading

Some iPhone 11 and iPhone 12 Models Losing Color From Aluminum Body

Monday March 15, 2021 10:02 am PDT by
Some iPhone 12 models have been losing color from their aluminum chassis, according to a new report from Svetapple.sk, which includes photos of a PRODUCT(RED) iPhone 12 model that has been noticeably leached of color. The side of the iPhone 12 near the power button has faded to an orange shade and there's a clear delineation where the red coloring has worn off. Svetapple.sk says that the...
apple independent repair program

Apple Lobbies Against 'Right to Repair' Bill Over Privacy Concerns of Third Party Repair Shops Accessing User Data

Tuesday March 30, 2021 3:44 am PDT by
Apple, HP, and Honeywell are lobbying against a bill in the Nevada statehouse that would require electronic hardware manufacturers to provide device schematics, device parts, and instructions to third-party repair shops for device repairs, according to the Associated Press. The bill being contemplated in Nevada is one of many bills that states across the US are considering to put into law....
ios 14 battery fix purple

iOS 14.5 Will Fix iPhone 11 Battery Drain Bug

Thursday April 8, 2021 3:19 am PDT by
Apple will resolve a long-standing battery drain bug on iPhone 11 models in the company's substantial upcoming iOS 14.5 update. Some iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max users have experienced a bug causing their batteries to drain unexpectedly, and in some cases, reducing the peak performance of their devices. Apple has now said that the inaccurate battery health reporting on...
maxresdefault

Apple Releases iOS 14.5 and iPadOS 14.5 With Apple Watch iPhone Unlocking, Dual-SIM 5G Support, Apple Maps Accident Crowdsourcing and Tons More

Monday April 26, 2021 9:59 am PDT by
Apple today released iOS and iPadOS 14.5, marking the fifth major updates to the iOS and iPadOS 14 operating systems that were initially launched in September. iOS 14.5 comes three months after the release of iOS 14.4, and a month after the release of iOS 14.4.2, an update that introduced security fixes. Subscribe to the MacRumors YouTube channel for more videos. The iOS and iPadOS 14.5...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 10:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
apple independent repair program

FTC Report Highlights Consumer Harms of Manufacturer Repair Restrictions

Friday May 7, 2021 4:26 am PDT by
The U.S. Federal Trade Commission has published an in-depth report looking at how the product repair restrictions that manufacturers put in place negatively impact consumers and small businesses in various ways. Titled "Nixing the Fix," the report covers a litany of methods that companies use to limit the ability for customers and independent business to repair their products. Focusing...
apple repair service expansion iphone repair 07072020 big

Apple Agrees to Multimillion-Dollar Settlement After iPhone Repair Technicians Post Customer's Private Photos Online

Monday June 7, 2021 2:44 am PDT by
Apple has paid a 21-year-old millions of dollars in a legal settlement after photos and videos from the customer's iPhone, sent in for repair, were uploaded to Facebook, leading to "severe emotional distress," according to a new report from The Telegraph. The incident occurred in 2016 at a repair facility run by Apple supplier Pegatron in California. The 21-year-old college student sent her...
apple support coverage details

Apple Support App Gains Updated Coverage Details, Reservation Reminders and New App Clip

Thursday April 1, 2021 11:23 am PDT by
Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app's usefulness for getting service and support for Apple devices. The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about your upcoming Genius Bar or Apple Authorized Service...
iphone 12 pro cracked glass

Apple Now Able to Repair an iPhone 12 Pro's Cracked Rear Glass Without Replacing the Entire Device

Wednesday March 10, 2021 9:57 am PST by
Last month, MacRumors reported that Apple was introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. Now, we've learned that Apple has extended these same-unit repairs to the iPhone 12 Pro and iPhone 12 Pro Max. Image Credit: EverythingApplePro Apple Stores and Apple Authorized Service...