Apple Offering Work-From-Home Support Roles to Retail Employees [Updated]
Apple has recently contacted some of its retail employees in the U.S. with an opportunity to work from home as a support advisor on a temporary basis due to the ongoing pandemic, according to sources familiar with the matter.
Retail employees who accept this offer will receive the necessary equipment from Apple to offer support to customers by phone or online chat, as well as a small cash incentive, one source noted. It is unclear how long this at-home role will last, how many employees have been offered this opportunity, or if it is being offered in any other countries.
Jon Prosser of the YouTube channel Front Page Tech has also relayed this news today, noting that participating employees each receive an iMac.
With thousands of Apple retail employees that are already well experienced with sales and support currently sitting at home, this move makes sense, and will help alleviate the workload of Apple's
existing at-home advisors.
Update: Bloomberg's Mark Gurman has confirmed this news, noting that employees in the program are not being asked to work beyond their regular hours.
Update 2: MacRumors has learned that the at-home work program appears to be available to all Apple retail employees, not just Geniuses and Technical Specialists. Participating employees must be able to accept delivery of a 27-inch iMac delivered by courier and are required to participate in virtual training.
Popular Stories
Apple may have canceled the super scratch resistant anti-reflective display coating that it planned to use for the iPhone 17 Pro models, according to a source with reliable information that spoke to MacRumors.
Last spring, Weibo leaker Instant Digital suggested Apple was working on a new anti-reflective display layer that was more scratch resistant than the Ceramic Shield. We haven't heard...
This week marks the 10th anniversary of the Apple Watch, which launched on April 24, 2015. Yesterday, we recapped features rumored for the Apple Watch Series 11, but since 2015, the Apple Watch has also branched out into the Apple Watch Ultra and the Apple Watch SE, so we thought we'd take a look at what's next for those product lines, too.
2025 Apple Watch Ultra 3
Apple didn't update the...
Apple has completed Engineering Validation Testing (EVT) for at least one iPhone 17 model, according to a paywalled preview of an upcoming DigiTimes report.
iPhone 17 Air mockup based on rumored design
The EVT stage involves Apple testing iPhone 17 prototypes to ensure the hardware works as expected. There are still DVT (Design Validation Test) and PVT (Production Validation Test) stages to...
Apple will likely manufacture its 20th anniversary iPhone models in China, despite broader efforts to shift production to India, according to Bloomberg's Mark Gurman.
In 2027, Apple is planning a "major shake-up" for the iPhone lineup to mark two decades since the original model launched. Gurman's previous reporting indicates the company will introduce a foldable iPhone alongside a "bold"...
While the so-called "iPhone 17 Air" is not expected to launch until September, there are already plenty of rumors about the ultra-thin device.
Overall, the iPhone 17 Air sounds like a mixed bag. While the device is expected to have an impressively thin and light design, rumors indicate it will have some compromises compared to iPhone 17 Pro models, including only a single rear camera, a...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025:
Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
All upcoming iPhone 17 models will come equipped with 12GB of RAM to support Apple Intelligence, according to the Weibo-based leaker Digital Chat Station.
The claim from the Chinese leaker, who has sources within Apple's supply chain, comes a few days after industry analyst Ming-Chi Kuo said that the iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max will all be equipped with 12GB of RAM.
...
