Update: In a statement, AVID has indicated that the root cause for the reboot issue is unrelated to its creative tools. Google has since confirmed that a Chrome update "may have shipped with a bug that damages the file system on macOS machines" and has provided instructions for affected users.

Original story follows.



2013 mac proVariety reports this morning of a possible computer virus attack or critical software failure affecting Mac Pro workstations across Los Angeles.

According to social media chatter, Hollywood Film and TV editors discovered late on Monday that "trashcan" Mac Pros running older versions of macOS and AVID's Media Composer software were refusing to reboot after shutting down.

The root cause of the issue remains unknown, but online speculation is surfacing a few possibilities, including a virus specifically targeting post-production Macs in the Hollywood area.

Others have suggested an issue with AVID's iLok activation dongle, or perhaps a conflict with the software and a recent system update – possibly related to Apple's Safari browser – that is corrupting data.

Affected users are being advised to try booting in single-user mode and disabling Wi-Fi so that they can back up, while non-affected AVID users have been told not to shut down their Macs so they can also deactivate Wi-Fi and any other networks until a solution is found.


Several companies are said to have been affected by the issue. Neither AVID nor Apple have responded to requests for comment. This is a developing story that will be updated as soon as we learn more.

Related Roundup: Mac Pro
Tag: Avid
Buyer's Guide: Mac Pro (Neutral)
Related Forum: Mac Pro

Top Rated Comments

superiska123 Avatar
81 months ago
If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Score: 11 Votes (Like | Disagree)
jazstudio Avatar
81 months ago

If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
And not just Avid. Our support company always kept us a version or two behind in MacOS to keep our systems stable. The only time I'm running the current version is when I buy a new machine.
Score: 11 Votes (Like | Disagree)
flygbuss Avatar
81 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
Score: 10 Votes (Like | Disagree)
keysofanxiety Avatar
81 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Never worked with Avid products I see. They’re notorious for not supporting the latest OS. Plus they’re ubiquitous in the industry so you don’t have much choice but hold off on updating.
Score: 9 Votes (Like | Disagree)
chrfr Avatar
81 months ago
Google has identified the source of this problem being an issue with the Chrome autoupdater (called Keystone.) It actually had nothing at all to do with Avid. There was a new version of Keystone which deleted the /var symbolic link, which only worked on systems which did not have SIP enabled.
https://bugs.chromium.org/p/chromium/issues/detail?id=1007358#c5
Score: 8 Votes (Like | Disagree)
keysofanxiety Avatar
81 months ago

That makes sense, but if it is a software bug that only affects machines running an older version of macOS, it would mean they are running an unsupported macOS version. Therefore, it's only the users' fault, in my opinion, if AVID did update their software (even if it was after a while) and so did Apple.
Possibly, though there’s also the mentality of “if it ain’t broke, don’t fix it”. Frequently they won’t update the OS because it isn’t just a case of waiting for one piece of software to be supported. There’s a whole host of external hardware in these studios that can be screwed up with driver support.

The Snow Leopard>Lion was notorious for this. Whilst 10.7 was utter rubbish, a lot of people got burned and are much more cautious when updating to a whole new OS as a result. Normally they’d wait for the .1 or .2 update before jumping ship so that the groundbreaking niggles will be fixed.

Remember these aren’t consumers. Any downtime from an update that goes wrong or messes up some weird combination of software & hardware (which can happen) is too expensive to risk.

Regardless we don’t yet know the cause of the problem. Could be an Apple issue for all we know.
Score: 8 Votes (Like | Disagree)

Popular Stories

apple store down feature

Here's Why the Apple Store is Going Down

Thursday November 27, 2025 1:01 pm PST by
Apple's online store is going down for a few hours on a rolling country-by-country basis right now, but do not get your hopes up for new products. Apple takes its online store down for a few hours ahead of Black Friday every year to tease/prepare for its annual gift card offer with the purchase of select products. The store already went down and came back online in Australia and New Zealand, ...
iPhone Pocket Short

iPhone Pocket is Now Completely Sold Out Worldwide

Tuesday November 25, 2025 7:16 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. However, it is now completely sold out in all countries where it was released. iPhone Pocket became available to order on Apple's online store starting Friday, November 14, in the United States, France, China, Italy, Japan, Singapore, ...
New Intel Logo

Apple and Intel Rumored to Partner on Mac Chips Again in a New Way

Friday November 28, 2025 7:33 am PST by
While all Macs are now powered by Apple's custom-designed chips, a new rumor claims that Apple may rekindle its partnership with Intel, albeit in a new and limited way. Apple supply chain analyst Ming-Chi Kuo today said Intel is expected to begin shipping Apple's lowest-end M-series chip as early as mid-2027. Kuo said Apple plans to utilize Intel's 18A process, which is the "earliest...
streaming black friday 2025

Best Black Friday Streaming Deals - Save Big on Apple TV, Disney+, Hulu, and More

Thursday November 27, 2025 1:14 pm PST by
We've been focusing on deals on physical products over the past few weeks, but Black Friday is also a great time of year to purchase a streaming membership. Some of the biggest services have great discounts for new and select returning members this week, including Apple TV, Disney+, Hulu, Paramount+, Peacock, and more. Note: MacRumors is an affiliate partner with some of these vendors. When...
Apple Foldable Thumb

Foldable iPhone to Debut These Three Breakthrough Features

Tuesday November 25, 2025 7:09 am PST by
Apple's first foldable iPhone is expected to launch alongside the iPhone 18 Pro models in fall 2026, and it's shaping up to include three standout features that could set it apart from the competition. The book-style foldable will reportedly feature an industry-first 24-megapixel under-display camera built into the inner display, according to a recent JP Morgan equity research report. That...
iphone air camera

iPhone Air Flop Sparks Industry Retreat From Ultra-Thin Phones

Thursday November 27, 2025 3:14 am PST by
Apple's disappointing iPhone Air sales are causing major Chinese mobile vendors to scrap or freeze their own ultra-thin phone projects, according to reports coming out of Asia. Since the ‌iPhone Air‌ launched in September, there have been reports of poor sales and manufacturing cuts, while Apple's supply chain has scaled back shipments and production. Apple supplier Foxconn has...
iphone black friday gold

The Best Black Friday iPhone Deals Still Available

Friday November 28, 2025 6:24 am PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2025 sales have kicked off at AT&T, Verizon, T-Mobile, and more. Right now we're tracking notable offers on the iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, and iPhone Air. For even more savings, keep an eye on older models during the holiday shopping season. Note: MacRumors is...