Apple Stores Experiencing 'Global' Issue With iPhone and Apple Watch Reservation Pickups

We're hearing from a number of readers over the past hour or so that Apple's retail stores are having problems completing in-store reservation pickups for the new iPhone and Apple Watch models. Multiple customers have been told there is a "global" issue affecting Apple's systems and we're hearing there are some long lines building up as customers wait for the issues to be resolved.

iphone xs pickup line

Pickup line at Manhattan Village store in Manhattan Beach, California

Some customers have reportedly been told to cancel their existing reservations and make walk-in purchases from available stock, while others are simply being told to wait things out while staff members discuss how to handle the situation.

We'll update this post if we hear more about the situation, but if you have an upcoming pickup window, you might want to be prepared for some delays.

Update: Apple's systems appear to be coming back online and reservation pickups are now being processed. There is, however, still a backlog of customers to work through.

Related Roundups: Apple Watch Series 6, iPhone XS
Buyer's Guide: Apple Watch (Neutral)

Top Rated Comments

AngerDanger Avatar
32 months ago
Way to bury the lead:



Attachment Image
Score: 25 Votes (Like | Disagree)
oldwatery Avatar
32 months ago
It’s the end of the world. I can’t live without my new iPhone for an hour let alone a day or three. That’s sarcasm for those who actually live in that bubble.
Score: 10 Votes (Like | Disagree)
Black Magic Avatar
32 months ago
Surprised MacRumors hadn't said more about Watches (and probably phones) stuck in customs in China. Was looking like same-day delivery to home, then stalled there with no release indicated for any time soon.
China flexing their muscles sending a message about the trade war?
Score: 8 Votes (Like | Disagree)
mattopotamus Avatar
32 months ago
What’s the appeal to in store pickup?
Score: 8 Votes (Like | Disagree)
bbednarz Avatar
32 months ago
What’s the appeal to in store pickup?
Don't have to wait for the UPS truck or risk them not delivering the package because you weren't available to sign for it.
Score: 7 Votes (Like | Disagree)
pcaleb Avatar
32 months ago
It's a scandal. How will these people make phone calls or tell the time without their new gadgets? Can they really be expected to go without for a few days? Apple should be ashamed of themselves ;)
I know! With delivery delayed until Monday, I had to cancel all my weekend plans and am hiding out in my apartment. I’d rather die than be seen around Manhattan with last year’s phone.
Score: 7 Votes (Like | Disagree)

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