Survey Suggests Customers are More Satisfied With CarPlay Than Android Auto

Customers who use Apple's CarPlay feature report a higher satisfaction rate than those who are using Android Auto, according to data gathered by a new J.D. Power survey.

On a 1,000 point scale, Apple's CarPlay earned a satisfaction score of 777, compared to Android Auto's score of 748.


Though drivers appear to be more satisfied with CarPlay, Google still has an edge over Apple on navigation. Among owners who use their own navigation system, 56 percent choose Google Maps most often, while 16 percent use Waze most often.

Just 23 of respondents percent said that they prefer to use Apple Maps, and even iPhone owners were more likely to use Google Maps. These numbers could shift further in Google's favor with the release of iOS 12, which will give CarPlay users the ability to use third-party mapping apps in lieu of Apple Maps.

Overall, according to J.D. Power, most consumers consider phone systems like CarPlay and Android Audio better than native systems installed in cars.
"Most consumers consider phone systems better for navigation and voice recognition--and they're free. 'Better and free' are hard to compete with, so automakers will inevitably have to cede this territory and will be much better served by focusing on areas where they are the exclusive provider--like driver assistance and collision avoidance--and continue to hone those systems."
In fact, 19 percent of new vehicle owners who have factory-installed navigation options don't use it, and of those people, 70 percent use another device, which is "almost always" a smartphone.

While CarPlay was slow to roll out following its 2015 launch, it is now installed in hundreds of vehicles from nearly all prominent automobile manufacturers. Apple maintains a list of vehicles that include CarPlay support on its website.

CarPlay is also available as an aftermarket option in systems available from companies like Pioneer, Sony, Alpine, and Kenwood.

J.D. Power's data was gathered from a survey of nearly 20,000 vehicle owners and lessees, and the full report contains additional detail about the highest-ranking vehicles from 2018.

Related Roundup: CarPlay


Top Rated Comments

(View all)
Avatar
15 weeks ago
Not surprising, usability with Apple software has always been received better than competitors
Rating: 14 Votes
Avatar
15 weeks ago
JD Power surveys are usually BS anyway.
Rating: 9 Votes
Avatar
15 weeks ago
From the full JD Power report:

Even iPhone owners are more likely to use Google Maps than Apple Maps, whereas very few Android owners use Apple Maps.


Unless I'm missing something, Apple Maps isn't on Android at all, so it's pretty surprising that even "very few" Android owners are using it... I'd be surprised if any Android users are using it...

Makes it hard to take anything JD Power said in that report seriously.
Rating: 6 Votes
Avatar
15 weeks ago

No way to permanently disable carplay on a phone (I would like to charge only without car screen starting car play) and lack of wireless car play in 99% of cars sucks badly.

You should be able to turn off CarPlay in the iPhone settings. The car should also have settings. And you should have a secondary charging only USB port that doesn’t integrate with CarPlay as well as a standard 12v charging receptacle.
Rating: 5 Votes
Avatar
15 weeks ago
It's going to be even better since they're allowing Google Maps run on it soon.
Rating: 5 Votes
Avatar
15 weeks ago
No way to permanently disable carplay on a phone (I would like to charge only without car screen starting car play) and lack of wireless car play in 99% of cars sucks badly.
Rating: 5 Votes
Avatar
15 weeks ago

When in Apple Music, it gives you pop up notifications to show your next turn if you’re simultaneously using Apple Maps. It would be much safer to allow Apple Maps to split screen so you could visually be prepared for your route.

Android Auto does this wonderfully, 100% disagree with you that it cannot be done safely.


I’m an old school car guy. I’m from the school of thought that nothing should be more important than the task at hand while operating a motor vehicle. Hell my all time favorite car to this day, wasn’t even designed with cup holders.

CarPlay (I believe Android Auto does the same?) lowers the music and tells you when to make the next turn or what lane to be in. There is absolutely no need for a visual pop-up that WILL take your eyes off the road. That in of itself is dangerous. Just because you have done it without serious consequences, doesn’t make it less so.
Rating: 4 Votes
Avatar
15 weeks ago
I used CarPlay for the first time on a consistent basis for my rental car of 10 days. I was extremely disappointed.

When in Apple Maps, there is no way to see Apple Music. Zero display information. This is a dealbreaker for me. Android Auto does not have this problem.

CarPlay NEEDS notification support or split screen optimization. It’s useless for my needs at the moment. I’m better off Bluetoothing the audio and mounting my phone for GPS info. It’s a much better experience and I had assumed I was using a band-aid system until I got CarPlay. Turns out, CarPlay was the system that needed a band-aid.
Rating: 4 Votes
Avatar
15 weeks ago
A 1000 point scale, really?

Why not add enough digits and let Excel create these „obvious“ differences itself.
Rating: 4 Votes
Avatar
15 weeks ago
I am fairly happy with CarPlay. I would appreciate more applications to be available. Happy to hear Google Maps and a few others are coming soon.

I would like to try Android Auto as well but I jsut do not have direct access to an Android phone. The only one I would particularly like to try is a Pixel and I can't justify a second phone yet.
Rating: 4 Votes
[ Read All Comments ]