Survey Suggests Customers are More Satisfied With CarPlay Than Android Auto

by

Customers who use Apple's CarPlay feature report a higher satisfaction rate than those who are using Android Auto, according to data gathered by a new J.D. Power survey.

On a 1,000 point scale, Apple's CarPlay earned a satisfaction score of 777, compared to Android Auto's score of 748.

carplay dash
Though drivers appear to be more satisfied with CarPlay, Google still has an edge over Apple on navigation. Among owners who use their own navigation system, 56 percent choose Google Maps most often, while 16 percent use Waze most often.

Just 23 of respondents percent said that they prefer to use Apple Maps, and even iPhone owners were more likely to use Google Maps. These numbers could shift further in Google's favor with the release of iOS 12, which will give CarPlay users the ability to use third-party mapping apps in lieu of Apple Maps.

Overall, according to J.D. Power, most consumers consider phone systems like CarPlay and Android Audio better than native systems installed in cars.

"Most consumers consider phone systems better for navigation and voice recognition--and they're free. 'Better and free' are hard to compete with, so automakers will inevitably have to cede this territory and will be much better served by focusing on areas where they are the exclusive provider--like driver assistance and collision avoidance--and continue to hone those systems."

In fact, 19 percent of new vehicle owners who have factory-installed navigation options don't use it, and of those people, 70 percent use another device, which is "almost always" a smartphone.

While CarPlay was slow to roll out following its 2015 launch, it is now installed in hundreds of vehicles from nearly all prominent automobile manufacturers. Apple maintains a list of vehicles that include CarPlay support on its website.

CarPlay is also available as an aftermarket option in systems available from companies like Pioneer, Sony, Alpine, and Kenwood.

J.D. Power's data was gathered from a survey of nearly 20,000 vehicle owners and lessees, and the full report contains additional detail about the highest-ranking vehicles from 2018.

Related Roundup: CarPlay

Top Rated Comments

dingle19 Avatar
29 months ago
Not surprising, usability with Apple software has always been received better than competitors
Score: 14 Votes (Like | Disagree)
KidAKidB Avatar
29 months ago
JD Power surveys are usually BS anyway.
Score: 9 Votes (Like | Disagree)
ArtOfWarfare Avatar
29 months ago
From the full JD Power report:

Even iPhone owners are more likely to use Google Maps than Apple Maps, whereas very few Android owners use Apple Maps.

Unless I'm missing something, Apple Maps isn't on Android at all, so it's pretty surprising that even "very few" Android owners are using it... I'd be surprised if any Android users are using it...

Makes it hard to take anything JD Power said in that report seriously.
Score: 6 Votes (Like | Disagree)
arekm Avatar
29 months ago
No way to permanently disable carplay on a phone (I would like to charge only without car screen starting car play) and lack of wireless car play in 99% of cars sucks badly.
Score: 5 Votes (Like | Disagree)
oghowie Avatar
29 months ago
It's going to be even better since they're allowing Google Maps run on it soon.
Score: 5 Votes (Like | Disagree)
roland.g Avatar
29 months ago

No way to permanently disable carplay on a phone (I would like to charge only without car screen starting car play) and lack of wireless car play in 99% of cars sucks badly.

You should be able to turn off CarPlay in the iPhone settings. The car should also have settings. And you should have a secondary charging only USB port that doesn’t integrate with CarPlay as well as a standard 12v charging receptacle.
Score: 5 Votes (Like | Disagree)

Top Stories

m1 chip macbook air pro

Kuo: Redesigned MacBooks With Apple Silicon to Launch in Second Half of 2021

Tuesday November 24, 2020 7:53 pm PST by
Apple plans to release additional MacBook models with Apple Silicon in the second half of 2021, according to analyst Ming-Chi Kuo, as part of the company's two-year transition away from Intel processors across its Mac lineup. In a research note today, obtained by MacRumors, Kuo said that these MacBook models will feature a new design. Kuo did not specify which models these will be, but he...
Apple Watc black friday 20 sale feature

Apple Black Friday 2020: Best Apple Watch Deals [Updated]

Wednesday November 25, 2020 4:01 pm PST by
Black Friday sales have begun on a variety of products, including the Apple Watch. There are quite a few deals across the Apple Watch lineup this year, including one of the lowest price we've ever seen the Apple Watch Series 3. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the...
AirPods Pro black friday 20 sale feature 2

Black Friday 2020: AirPods Pro Reach Lowest Price Ever [Updated]

Wednesday November 25, 2020 3:22 pm PST by
Black Friday has kicked off this week, and one of the first major sales for the AirPods Pro is available right now on Walmart. You can find this deal below, along with a few other solid discounts on the regular AirPods. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site...
13 16 inch macbook pro air trio

Reliable Leaker Suggests Redesigned MacBooks in 2021 Will Include Both Apple Silicon and Intel Models

Wednesday November 25, 2020 9:15 am PST by
Reliable leaker known as "L0vetodream" has today suggested on Twitter that redesigned MacBooks coming in the second half of 2021 will include models with both Apple Silicon chips and Intel processors. The brief Tweet came in response to a MacRumors article from earlier today, which outlined a report from Ming-Chi Kuo claiming that Apple plans to release redesigned MacBook models with Apple ...
mac mini macbook pro macbook air

Apple M1 Hands-On Comparison: MacBook Air vs. MacBook Pro vs. Mac Mini

Monday November 23, 2020 3:40 pm PST by
Apple's M1 Macs are out in the wild now, but ahead of the holidays, you might still be trying to figure out which one to pick up, either for yourself or as a gift for someone else. We've got all three of the new Macs available, so we thought we'd give MacRumors readers a hands-on overview of each machine in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. ...
app store christmas icon

Apple Shutting Down App Store Connect From December 23 to December 27

Monday November 23, 2020 10:14 am PST by
Apple shuts down App Store Connect for a week around the holidays each year in an effort to give App Store staff time off from work. This year, App Store Connect will be unavailable from December 23 to December 27. With App Store Connect unavailable, Apple will not accept new apps or app updates, so all pricing changes and new app submissions need to be locked in before those dates for...
iPads black friday 20 sale feature

Apple Black Friday 2020: Best iPad Deals [Updated]

Tuesday November 24, 2020 8:51 am PST by
Black Friday is underway, and we're tracking discounts across Apple's lineup of iPads, including the current-generation 10.2-inch iPad, iPad Air, and iPad Pro. We'll be keeping this post updated as new deals appear and current ones expire, so be sure to keep checking back for the latest. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a...
Target November Deals 1

Black Friday Spotlight: Target Begins Week-Long Sale With Deals on iPhone 12, Powerbeats Pro, and More

Monday November 23, 2020 8:07 am PST by
We've been tracking early Black Friday deals in our dedicated Black Friday Roundup, and in an effort to prepare our readers for the big shopping event we're highlighting sales store-by-store in the lead-up to November 27. Note: MacRumors is an affiliate partner with Target. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running....
new mac mini logicpro screen

M1 Macs Able to Run Up to Six External Displays Using DisplayLink

Tuesday November 24, 2020 6:53 am PST by
It is possible to run up to six external displays from the M1 Mac mini, and five external displays from the M1 MacBook Air and MacBook Pro, with the aid of DisplayPort adapters, according to YouTuber Ruslan Tulupov. This far exceeds Apple's specified limits on external displays with the M1 Macs. Apple's host of new M1 Macs are not capable of supporting as many external displays as their...
2020 apple shopping event

Apple Offering Up to $150 Gift Card With Select Products on Black Friday Through Cyber Monday

Monday November 23, 2020 2:53 am PST by
Apple has announced its annual four-day shopping event, offering customers up to a $150 Apple Store gift card with the purchase of select products between Black Friday and Cyber Monday in the United States. The gift card values in the United States are as follows: $150 for 16-inch MacBook Pro $150 for 21.5-inch iMac $50 for 13-inch MacBook Pro $50 for MacBook Air $50 for iPhone SE,...