The Apple retail store located on Bahnhofstrasse in Zurich, Switzerland was evacuated on Tuesday following a situation with an overheated iPhone battery and its injury of a repair worker (via Reuters and Swissinfo.ch). Zurich police said that the incident happened as the worker was removing the battery from the iPhone, subsequently overheating and "slightly" burning his hand.

zurich apple store
It wasn't confirmed which iPhone was the source of the incident, but afterwards smoke began building up within the store, leading to the temporary evacuation of around 50 customers and employees from the premises. In addition to the repair worker, seven other people required medical attention but none were hospitalized.

The police mentioned that Apple staff responded quickly to the overheated battery by sprinkling quartz sand over it and containing the smoke as fast as possible.

“At the same time, there was a slight build-up of smoke, which led to around 50 customers and employees having to leave the business temporarily,” a police statement said.

“The staff responded well and correctly. It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation.”

According to the police statement, forensic specialists are now examining what caused the incident in the first place, so no explanation was given at the time of writing. Apple has yet to comment on the situation.

Top Rated Comments

ArneK Avatar
100 months ago
It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Score: 12 Votes (Like | Disagree)
H3LL5P4WN Avatar
100 months ago
Third party battery in Apple Store? lol
The article doesn't state that the Genius was installing the battery. For all we know, the customer got a potato installed at a mall kiosk and the brought the phone it for issues relating to/unrelated to said potato.
Score: 11 Votes (Like | Disagree)
testcard Avatar
100 months ago
Battery replacement programme now includes 12 months complimentary fire insurance.
Score: 9 Votes (Like | Disagree)
Cordorb Avatar
100 months ago
I saw a Car battery being replaced once and the dealer shorted the cables and started a small fire.

odd that this did not make the news :-)
Score: 8 Votes (Like | Disagree)
justperry Avatar
100 months ago
Non story!



It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Or maybe a third party battery.
Score: 7 Votes (Like | Disagree)
quaresma Avatar
100 months ago
Non story!






Or maybe a third party battery.
Third party battery in Apple Store? lol
Score: 6 Votes (Like | Disagree)

Popular Stories

AirPods Pro 3 Heart Rate Tracking Feature

AirPods Pro 3 Expected to Launch This Year With Key New Feature

Sunday August 24, 2025 7:16 am PDT by
Bloomberg's Mark Gurman expects Apple to release new AirPods Pro this year, and he said the earbuds will have a key new feature: heart rate monitoring. From his Power On newsletter today, with emphasis added:As for Apple's other devices, there's a lot in the fall pipeline — though many of the new products are only incremental upgrades. There will be Apple Watch updates, faster Vision...
iPhone 17 Pro on Desk Centered 1

iPhone 17 Pro Coming Soon With These 12 New Features

Sunday August 24, 2025 6:00 am PDT by
Apple's iPhone 17 Pro and iPhone 17 Pro Max should be unveiled in a few more weeks, and there are plenty of rumors about the devices. In his Power On newsletter today, Bloomberg's Mark Gurman corroborated a rumor that iPhone 17 Pro models will be "available in an orange color." Below, we recap key changes rumored for the iPhone 17 Pro models: Aluminum frame: iPhone 17 Pro models are...
Apple Watch Ultra 2 Complications

Apple Watch Ultra 3 Just Weeks Away: Eight Reasons to Upgrade

Wednesday August 20, 2025 6:44 am PDT by
We're only weeks away from Apple's annual iPhone event – rumored to take place on September 9 – and along with the new iPhone 17 series, we're going to get a new version of the Apple Watch Ultra for the first time since 2023. By the time the Ultra 3 is unveiled, it will have been two years since the previous model arrived. The intervening period has left plenty of room for enhancements,...
iPhone 17 Air Thumb 2 Blue Electric Boogaloo

Apple Has Reportedly Considered Releasing iPhone 17 Air Bumper Case

Sunday August 24, 2025 12:40 pm PDT by
Apple has "considered" releasing a bumper case for the upcoming iPhone 17 Air, according to Bloomberg's Mark Gurman. Similar to the bumper case that Apple introduced for the iPhone 4 in 2010, Gurman said the iPhone 17 Air version of the case would cover the edges of the device, but not the back of it. Those bumper cases were made of rubber. Given that the iPhone 17 Air is expected to have ...
iPhone 17 Pro Dark Blue and Orange

When Is iPhone 17 Coming Out?

Wednesday August 20, 2025 5:00 am PDT by
Apple's iPhone 17 series is expected to debut in September 2025. This release follows Apple's recent trend of introducing new iPhone models annually in the fall. To unveil the iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max, Apple is expected to hold its annual iPhone announcement event during the week of September 8, 2025, with September 9 or 10 emerging as the most likely...
maxresdefault

The MacRumors Show: Apple Watch Series 11 and Ultra 3 or Wait for Next Year?

Friday August 22, 2025 9:15 am PDT by
On this week's episode of The MacRumors Show, we talk through what to expect from the Apple Watch SE 3, Series 11, and Ultra 3, and whether it's worth holding off on an upgrade until next year. Subscribe to The MacRumors Show YouTube channel for more videos The third-generation Apple Watch SE is rumored to feature a larger display (perhaps like the Apple Watch Series 7), the S11 chip, and...