Following the release of macOS Sierra last month, the latest operating system has caused some compatibility and stability issues with Adobe Photoshop and Microsoft Office 2016 for Mac that both companies are working to resolve.

photoshop-office-logos
A growing number of users on Adobe's support community claim that Photoshop CC crashes when attempting to print projects after updating to macOS Sierra. Doug Thomson, for example, is unable to print to his Epson 7890, while some other Epson and Canon printer models appear to be affected.

Installed macOS Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print Photoshop crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

Adobe has since acknowledged the issue in a support document, noting that Photoshop CC version 2015.5 or earlier may crash while printing to some printers from Macs running macOS Sierra. Adobe said its engineers are working on a solution for a future update to Photoshop CC, as echoed by Adobe product manager Pete Green.

Adobe recommends users make sure their printer driver is up-to-date. "Just updating the driver may not work," said Adobe, adding that users "need to delete the driver, delete the printer, install the latest driver then install the printer." Adobe points towards an Apple support document on troubleshooting printers on Mac. If all else fails, Adobe recommends users print from Photoshop Lightroom in the meantime.

Separately, Microsoft has acknowledged that Office 2016 for Mac closes unexpectedly, or crashes, for some macOS Sierra users. The company's engineers are working with Apple to investigate and resolve the issue.

MacRumors reader Adam C. emailed us about his problems on macOS Sierra:

Office for Mac is causing me heaps of trouble. Computer hangs, and I can't even force quit the applications. Have to rudely switch off computer and restart.

Until a fix is released, a new support document suggests turning off "Auto Proxy Discovery" or "Automatic Proxy Configuration" as a possible workaround, if allowed by your personal or organization's network configuration.

Related Forum: macOS Sierra

Top Rated Comments

Traverse Avatar
65 months ago
I wanted to add: a few years ago when computers were more fun and not as much serious work oriented I updated everything on day 1. I still do that for iOS since my iOS devices are extension of my computer not mission critical devices in themselves. But for my Mac, my uses are more advanced and I use several advanced apps and apps to modify OS X such as:

* Bartender
* Moom
* Flux
* Office 2016
* Scrivener.
* Adobe PS/LR until a few months ago (may reinstate my subscription)


The more advanced your uses are, the more sensitive you are to updates. It would be a huge headache if any of my systems or workflows stopped working, so I've stared holding off. I wanted until 10.10.3 to jump from Mavericks, waited for app updates for El Capitan, and I plan to stay on 10.11.6 until at least 10.12.2.

I know no body cares, but what's a tech forum for other than to discuss tech thoughts! :P
Score: 6 Votes (Like | Disagree)
moreMacs Avatar
65 months ago
Hard to believe that these issues, on two well-known applications, weren't discovered in beta. And I do understand Apple is constantly tweaking, but these are major breaks. APPLE, people are trying to make a living here!!
Score: 4 Votes (Like | Disagree)
MH01 Avatar
65 months ago
Never install a new OS if you use your machine for productivity , always wait 2-3 major releases in, once it's stable.

The gimmicks and perceived upgrades are not worth stability issues in the short term
Score: 4 Votes (Like | Disagree)
jakeowens Avatar
65 months ago
Rule of thumb... don't install a first version of an OS on a production machine and expect everything to work. Apple changes things in every build so Adobe can't test it fully until the final build is released.
Score: 4 Votes (Like | Disagree)
SiriusExcelsior Avatar
65 months ago
SO glad I saw this story. Staring down the barrel of a bunch of PowerPoint and Illustrator freelance stuff and was just thinking "maybe I'll upgrade my iMac to Sierra just for the hell of it"
When procrastination turns into an honest game of survival. Oh procrastination! how we rue thee...
Score: 1 Votes (Like | Disagree)
weup togo Avatar
65 months ago
Why is this buried in the Mac section while the Sierra Automatic Download story is front page? Ya think maybe the two are connected? It looks like the engineers are finally getting their way and Mac app compatibility is being treated with the same shoddy effort as iOS.
Score: 1 Votes (Like | Disagree)

Top Stories

iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived last October in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone 12...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
iCloud General Feature

iCloud+'s New Custom Email Domain Feature Now Available in Beta

Wednesday August 25, 2021 7:48 am PDT by
Starting with iOS 15, iPadOS 15, and macOS Monterey, users with a paid iCloud+ storage plan can personalize their iCloud email address with a custom domain name, such as johnny@appleseed.com, and the feature is now available in beta. iCloud+ subscribers interested in setting up a custom email domain can visit the beta.icloud.com website, select "Account Settings" under their name, and select ...
iPhone 13 Dummy Thumbnail 2

Full iPhone 13 Feature Breakdown: Everything Rumors Say We Can Expect

Tuesday August 31, 2021 7:50 am PDT by
With the launch of Apple's iPhone 13 lineup believed to be just a few weeks away, we have compiled all of the coherent rumors from our coverage over the past year to build a full picture of the features and upgrades coming to the company's new smartphones. For clarity, only explicit improvements, upgrades, and new features compared to the iPhone 12 lineup are listed. It is worth noting that...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...
macbook air deals

Deals: Amazon Drops Price of 256GB M1 MacBook Air to New Low of $849.99 ($149 Off)

Friday August 27, 2021 6:16 am PDT by
Amazon today introduced new low prices on the M1 MacBook Air for both 256GB and 512GB storage options. To start, you can get the 256GB model for $849.99, down from an original price of $999.00. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Only Silver and Gold are...
maxresdefault

New MacBook Pro Models Coming at WWDC, Suggests Leaker

Monday May 24, 2021 1:27 pm PDT by
New MacBook Pro models are coming at WWDC, according to leaker Jon Prosser who has a mixed track record when it comes to predicting Apple's plans. Subscribe to the MacRumors YouTube channel for more videos. Prosser provided no additional information, but there are new 14 and 16-inch MacBook Pro models in the works. The new MacBook Pros will feature the most radical redesign to the MacBook Pro ...
calculatorapp

iOS 11 Bug: Typing 1+2+3 Quickly in the Calculator App Won't Get You 6

Tuesday October 24, 2017 2:03 pm PDT by
A bug in the built-in Calculator app in iOS 11 is getting some major attention this week, despite the fact that it's been around since iOS 11 was in beta testing. At issue is a calculator animation that causes some symbols to be ignored when calculations are entered in rapid succession. You can try it for yourself: Type 1+2+3 and then the equals sign into the Calculator app quickly. Due to...
maxresdefault

'Being James Bond' Retrospective Will Be Free to Watch Through Apple TV App

Tuesday August 31, 2021 8:25 am PDT by
Update 9/7/21: "Being James Bond" is now available to watch through the Apple TV app. Ahead of the theatrical release of James Bond film "No Time To Die" on October 8 in the United States, a 45-minute retrospective titled "Being James Bond" will be available to watch for free through the Apple TV app, according to Deadline. The story from MGM is said to feature Daniel Craig reflecting ...
ted lasso notchless phone

No, That Notchless iPhone Spotted in 'Ted Lasso' Isn't the iPhone 13

Tuesday August 31, 2021 2:15 am PDT by
Recent sightings of a notchless iPhone in highly popular Apple TV+ comedy "Ted Lasso" have led to sensational headlines suggesting this is a canny bit of product placement on Apple's part and that the iPhone 13 will be notchless. In actuality – and this could go without saying – the phone in question is very likely just showing a poorly superimposed display added in post-production. Notchless ...