Photoshop and Office 2016 Stability Fixes in the Works for macOS Sierra Users

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Following the release of macOS Sierra last month, the latest operating system has caused some compatibility and stability issues with Adobe Photoshop and Microsoft Office 2016 for Mac that both companies are working to resolve.

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A growing number of users on Adobe's support community claim that Photoshop CC crashes when attempting to print projects after updating to macOS Sierra. Doug Thomson, for example, is unable to print to his Epson 7890, while some other Epson and Canon printer models appear to be affected.

Installed macOS Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print Photoshop crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

Adobe has since acknowledged the issue in a support document, noting that Photoshop CC version 2015.5 or earlier may crash while printing to some printers from Macs running macOS Sierra. Adobe said its engineers are working on a solution for a future update to Photoshop CC, as echoed by Adobe product manager Pete Green.

@walkyourcamera @Photoshop @EpsonAmerica @AppleSupport We're working on it from our end, watch this thread for more: https://t.co/JPw38b7r0I — Pete Green (@_petegreen) October 1, 2016

Adobe recommends users make sure their printer driver is up-to-date. "Just updating the driver may not work," said Adobe, adding that users "need to delete the driver, delete the printer, install the latest driver then install the printer." Adobe points towards an Apple support document on troubleshooting printers on Mac. If all else fails, Adobe recommends users print from Photoshop Lightroom in the meantime.

Separately, Microsoft has acknowledged that Office 2016 for Mac closes unexpectedly, or crashes, for some macOS Sierra users. The company's engineers are working with Apple to investigate and resolve the issue.

MacRumors reader Adam C. emailed us about his problems on macOS Sierra:

Office for Mac is causing me heaps of trouble. Computer hangs, and I can't even force quit the applications. Have to rudely switch off computer and restart.

Until a fix is released, a new support document suggests turning off "Auto Proxy Discovery" or "Automatic Proxy Configuration" as a possible workaround, if allowed by your personal or organization's network configuration.

Tags: Microsoft, Microsoft Office, Photoshop, Adobe, Office 2016 for Mac

Top Rated Comments

Traverse

54 months ago

I wanted to add: a few years ago when computers were more fun and not as much serious work oriented I updated everything on day 1. I still do that for iOS since my iOS devices are extension of my computer not mission critical devices in themselves. But for my Mac, my uses are more advanced and I use several advanced apps and apps to modify OS X such as:

* Bartender
* Moom
* Flux
* Office 2016
* Scrivener.
* Adobe PS/LR until a few months ago (may reinstate my subscription)

The more advanced your uses are, the more sensitive you are to updates. It would be a huge headache if any of my systems or workflows stopped working, so I've stared holding off. I wanted until 10.10.3 to jump from Mavericks, waited for app updates for El Capitan, and I plan to stay on 10.11.6 until at least 10.12.2.

I know no body cares, but what's a tech forum for other than to discuss tech thoughts! :P

Score: 6 Votes (Like | Disagree)

moreMacs

Hard to believe that these issues, on two well-known applications, weren't discovered in beta. And I do understand Apple is constantly tweaking, but these are major breaks. APPLE, people are trying to make a living here!!

Score: 4 Votes (Like | Disagree)

MH01

Never install a new OS if you use your machine for productivity , always wait 2-3 major releases in, once it's stable.

The gimmicks and perceived upgrades are not worth stability issues in the short term

jakeowens

Rule of thumb... don't install a first version of an OS on a production machine and expect everything to work. Apple changes things in every build so Adobe can't test it fully until the final build is released.

SiriusExcelsior

SO glad I saw this story. Staring down the barrel of a bunch of PowerPoint and Illustrator freelance stuff and was just thinking "maybe I'll upgrade my iMac to Sierra just for the hell of it"

When procrastination turns into an honest game of survival. Oh procrastination! how we rue thee...

Score: 1 Votes (Like | Disagree)

weup togo

Why is this buried in the Mac section while the Sierra Automatic Download story is front page? Ya think maybe the two are connected? It looks like the engineers are finally getting their way and Mac app compatibility is being treated with the same shoddy effort as iOS.

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