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Multiple Apple Services Experiencing Widespread Outage [Updated]

Tuesday November 17, 2015 6:57 pm PST by Joe Rossignol
Apple has updated its system status page to reflect widespread issues affecting multiple Apple products and services since approximately 7:30 PM Pacific, including the App Store, Apple TV, iBooks Store, iTunes Match, iTunes Store, Mac App Store and Radio.

Apple-System-Status-Nov-2015
Many users are also unable to fully access or use the Apple website, Apple Online Store, Apple ID, Apple Music, FaceTime, iCloud, iMessage, Mail, TestFlight and several other Apple services, suggesting possible larger server or DNS issues.

Apple's standard response on its system status page says it is investigating and will provide a status update as more information becomes available.

Update 8:38 PM: Apple's system status page now indicates the issues have been resolved, and users are indeed reporting Apple's services are up and running once again.

Tags: App Store, iTunes, Apple, iMessage, iCloud Guide, system status
[ 153 comments ]


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ck2875
44 months ago
It must really be quite the outage if Apple's system status website says there's an outage. That site is known to say everything is in tip-top shape regardless of the actual state of things.
Rating: 5 Votes
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na1577
44 months ago
I've been experiencing App Store trouble for a week now.
Rating: 3 Votes
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Bubba Satori
44 months ago

My toilet is plugged. I sure hope Apple gets this resolved soon.


You're out of luck. You're not eating Apple approved food.

Rating: 2 Votes
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rocknblogger
44 months ago

I've been experiencing App Store trouble for a week now.

Some here. I've had nothing but problems downloading and updating apps. I'm very surprised that Apple hasn't fix this yet.
Rating: 2 Votes
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JamesPDX
44 months ago
This is turning into a cautionary tale about over-reliance on the Cloud.
Rating: 1 Votes
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eac25
44 months ago

I can also access it via safari and so can the apple engineers. But they are unable to ping just like we can't. They said that's not suppose to happen. Meaning we should be able to ping. I changed the DNS settings on my router and I could ping the server but only 1/5 went through before it timed out. So it's definitely a work in progress on their end. They supplied me with DNS settings that they use on campus.

Not to bicker with Tier2@Apple, but a lot of Apple's servers don't reply to pings. I suggest the next time you deal with them ask them to supply you with an IP address (rather than a DNS name, which you already have, or a new DNS resolver) for the server and try to ping that IP directly. The primary reason I suggest this is that in the ping sample you gave above, gs.apple.com resolves to gs.apple.com.akadns.net. - which indicates the Akamai CDN, which would make it NOT Apple's server.

BTW, I'd also be curious about the DNS info they gave you...
Rating: 1 Votes
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Prothis
44 months ago
My iCloud email, Siri, app store, and apple music are all down. I can't even log into apple.com. The world is ending apparently. My world anyways.
Rating: 1 Votes
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Mlrollin91
44 months ago
Only took 6 days of constant communication with Apple support for them to finally admit there is a problem. They were so insistent that it was not them, even though they could duplicate it on their own computers.
Rating: 1 Votes
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53kyle
44 months ago
Apple's website just went down...the system status page won't load...that's ironic :p

Rating: 1 Votes
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Mlrollin91
44 months ago

It must really be quite the outage if Apple's system status website says there's an outage. That site is known to say everything is in tip-top shape regardless of the actual state of things.

Trust me - 6 days of no access to the stores while on WiFi has been a pain to deal with.
Rating: 1 Votes

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