Hilton to Adopt Digital Check-In, Smartphone-Based Room Keys Worldwide

Hilton Worldwide, a company that operates thousands of hotels around the globe, today announced plans to roll out new mobile-based check-in and room selection tools, as well as digital smartphone-based room keys.

Hilton guests will be able to select their rooms online using their smartphones, which will be able to display floor plans for each available room. Guests will also be able to check-in/check-out using their smartphones, as well as purchase upgrades and make special requests for item deliveries.

hilton

Room selection: At 6 a.m. the day before a booked stay, Hilton HHonors members can sign into their account via their mobile device, tablet or computer to check-in and choose their preferred room through floor plan maps or lists populated from the hotel's available inventory. Photos of rooms are also available to help with their selection. Hilton's digital lobby function is updated in real-time, so guests no longer have to wait until they are physically in the hotel lobby to be assigned a room.

While Hilton's new service is limited to check-ins and room selection at the current time, next year the hotel chain plans to allow guests to unlock their hotel rooms with their smartphones.

Hilton is planning to roll out its digital enhancements to select hotels during the summer and the fall, and by the end of 2014, smartphone-based check-ins and room selection will be available for more than 650,000 rooms across 4,000 hotels. The technology that allows smartphones to be used as room keys will begin rolling out in 2015, with wide availability in 2016.

Hilton is not the first hotel chain to begin allowing guests to enter their hotel rooms with their smartphones, as Starwood Hotels & Resorts implemented a pilot program to test the technology earlier this year. Hilton's eventual rollout will be much larger, however, and it also includes the aforementioned tools for personalized room selections and easy check-ins.

Top Rated Comments

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79 months ago
1% battery left *runs to unlock door*
Score: 23 Votes (Like | Disagree)
Avatar
79 months ago

Is it still possible top open the door with a normal key?

No. They're planning to improve the experience for their valued customers by kicking out everyone with Android, Windows, BlackBerry, and other non-iOS devices (or no devices at all).
Score: 20 Votes (Like | Disagree)
Avatar
79 months ago
So we get a new iPhone when we tell them our room key isn't working?
Score: 13 Votes (Like | Disagree)
Avatar
79 months ago

Hilton Worldwide, a company that operates thousands of hotels around the globe


Well thank God they clarified that. I would have been completely confused otherwise!
Score: 9 Votes (Like | Disagree)
Avatar
79 months ago
Finally

At long last, I can finally reserve that room right above the pool and sandwiched between the elevator motor and the ice machine, so that the chlorine smell and noise pollution can rock me to sleep in those heavenly beds.

But in all seriousness, since there are obviously plans behind the scenes to collect data off this process, it would be nice if the app could somehow warn the cleaning crew that the inhabitants of the room are IN the room before they knock.
Score: 8 Votes (Like | Disagree)
Avatar
79 months ago
If you still have to wait in line to check into the hotel nothing really has improved...
Score: 8 Votes (Like | Disagree)

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