The American Customer Satisfaction Index (ASCI) yesterday released its annual rankings for smartphone satisfaction in the United States (via CNET). While Apple once again scored above 80% in customer satisfaction for its current iPhone line, the survey also revealed that Samsung’s Galaxy S3 and Galaxy Note II phones have taken the top two spots with both having scores of 84% in customer satisfaction.

acsi-cust-sat-smartphones

"Not only does Samsung edge ahead of all iPhones, Apple customers themselves don't see much difference between the iPhone 4, 4S, or 5," ACSI director David VanAmburg said in a statement. "The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well -- or even better -- in the eyes of customers, Samsung could threaten Apple's dominance in overall customer satisfaction."

Earlier this year, the ASCI also released its annual rankings of customer satisfaction for the broader segment of mobile phone manufacturers in the United States. While Apple had the highest customer service satisfaction for the second year in a row, its score fell from 83% to 81% compared to the year before. Concurrently, Samsung had a satisfaction score of 76%, up from 71% the year before. Apple is expected to refresh the iPhone line in the fall, with the expected launches of the iPhone 5S and low-cost iPhone, potentially named the iPhone 5C.

Related Forum: iPhone

Top Rated Comments

GenesisST Avatar
120 months ago
100% of users preferred the phone they prefer! Who cares if others like a Motorola Startac, if I'm happy with my phone?

The "defenders" (said with disdain) on both side of the fence need to realize that it's just a ****ing phone and get on with their lives!
Score: 15 Votes (Like | Disagree)
ayala421 Avatar
120 months ago
Wow...

Hardly surprising.

When it comes to innovation Apple is a joke

It's pretty sad that some Android geek creates a username on this site just to post nonsense..."macrumors newbie" :apple:
Score: 13 Votes (Like | Disagree)
SamGabbay Avatar
120 months ago
Apple needs to step up their game. They need to lead the market, not become lost in it by rehashing the same devices.
Score: 12 Votes (Like | Disagree)
samcraig Avatar
120 months ago
You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.

His potential trolling pales in comparison to your rant.

At the end of the day - the best device is the one you like using most.

I am sure by the end of today, this thread will be riddled with posts condemning the survey (because clearly any survey that doesn't put Apple in the lead is wrong, paid-for, etc) and/or turn into some Samsung (Android) vs Apple (iOS) pissing contest.

Don't we have enough threads like that already? :rolleyes:
Score: 8 Votes (Like | Disagree)
prowlmedia Avatar
120 months ago
Hardly surprising.

When it comes to innovation Apple is a joke
You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.
Score: 8 Votes (Like | Disagree)
soulreaver99 Avatar
120 months ago
Did samsung also rig this survey? ;)
Score: 8 Votes (Like | Disagree)

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