The American Customer Satisfaction Index (ASCI) yesterday released its annual rankings for smartphone satisfaction in the United States (via CNET). While Apple once again scored above 80% in customer satisfaction for its current iPhone line, the survey also revealed that Samsung’s Galaxy S3 and Galaxy Note II phones have taken the top two spots with both having scores of 84% in customer satisfaction.

acsi-cust-sat-smartphones

"Not only does Samsung edge ahead of all iPhones, Apple customers themselves don't see much difference between the iPhone 4, 4S, or 5," ACSI director David VanAmburg said in a statement. "The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well -- or even better -- in the eyes of customers, Samsung could threaten Apple's dominance in overall customer satisfaction."

Earlier this year, the ASCI also released its annual rankings of customer satisfaction for the broader segment of mobile phone manufacturers in the United States. While Apple had the highest customer service satisfaction for the second year in a row, its score fell from 83% to 81% compared to the year before. Concurrently, Samsung had a satisfaction score of 76%, up from 71% the year before. Apple is expected to refresh the iPhone line in the fall, with the expected launches of the iPhone 5S and low-cost iPhone, potentially named the iPhone 5C.

Related Forum: iPhone

Top Rated Comments

GenesisST Avatar
135 months ago
100% of users preferred the phone they prefer! Who cares if others like a Motorola Startac, if I'm happy with my phone?

The "defenders" (said with disdain) on both side of the fence need to realize that it's just a ****ing phone and get on with their lives!
Score: 15 Votes (Like | Disagree)
ayala421 Avatar
135 months ago
Wow...

Hardly surprising.

When it comes to innovation Apple is a joke

It's pretty sad that some Android geek creates a username on this site just to post nonsense..."macrumors newbie" :apple:
Score: 13 Votes (Like | Disagree)
SamGabbay Avatar
135 months ago
Apple needs to step up their game. They need to lead the market, not become lost in it by rehashing the same devices.
Score: 12 Votes (Like | Disagree)
samcraig Avatar
135 months ago
You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.

His potential trolling pales in comparison to your rant.

At the end of the day - the best device is the one you like using most.

I am sure by the end of today, this thread will be riddled with posts condemning the survey (because clearly any survey that doesn't put Apple in the lead is wrong, paid-for, etc) and/or turn into some Samsung (Android) vs Apple (iOS) pissing contest.

Don't we have enough threads like that already? :rolleyes:
Score: 8 Votes (Like | Disagree)
prowlmedia Avatar
135 months ago
Hardly surprising.

When it comes to innovation Apple is a joke
You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.
Score: 8 Votes (Like | Disagree)
soulreaver99 Avatar
135 months ago
Did samsung also rig this survey? ;)
Score: 8 Votes (Like | Disagree)

Popular Stories

iOS 17

iOS 17.2 Will Add These 12 New Features to Your iPhone

Friday December 1, 2023 12:19 pm PST by
iOS 17.2 has been in beta testing for over a month, and it should be released to all users in a few more weeks. The software update includes many new features and changes for iPhones, including the dozen that we have highlighted below. iOS 17.2 is expected to be released to the public in mid-December. To learn about even more features coming in the update, check out our full list. Journal ...
iOS 17

Apple Releases iOS 17.1.2 With Security Fixes

Thursday November 30, 2023 10:12 am PST by
Apple today released iOS 17.1.2 and iPadOS 17.1.2, small updates to the iOS 17 and iPadOS 17 operating systems that Apple introduced in September. iOS 17.1.2 and iPadOS 17.1.2 come a few weeks after the release of iOS 17.1.1, another bug fix update. iOS 17.1.2 and iPadOS 17.1.2 can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update....
iOS 17

28 New Things Your iPhone Can Do in December's iOS 17.2 Update

Friday December 1, 2023 2:57 am PST by
Apple made the first beta of iOS 17.2 available to developers in October. Since then we've seen three more betas, and with each iteration Apple continues to add more new features and changes, many of which users have been anticipating for quite a while. Below, we've listed 28 new things that are coming to your iPhone when the finalized version is publicly released this December. 1. Help...
apple card 1

Apple Ending Apple Card Partnership With Goldman Sachs

Tuesday November 28, 2023 3:09 pm PST by
Apple is ending its credit card partnership with Goldman Sachs, according to The Wall Street Journal. Apple plans to stop working with Goldman Sachs in the next 12 to 15 months, and it is not yet clear if Apple has established a new partnership for the Apple Card. Apple and Goldman Sachs will dissolve their entire consumer partnership, including the Apple Card and the Apple Savings account....
iOS 17

Everything New in iOS 17.2 Beta 4

Tuesday November 28, 2023 12:18 pm PST by
Apple is wrapping up development on iOS 17.2, with the update expected to come out in December. While we're getting to the end of the beta testing period, Apple is still tweaking features and adding new functionality. We've rounded up everything new in the fourth beta of iOS 17.2. Default Notification Sound Under Sounds & Haptics, there's a new "Default Alerts" section that allows you to ...
iPhone 16 Mock Header Updated 1

iPhone 16 to Include Action Button Across Entire Lineup

Thursday November 30, 2023 4:08 pm PST by
The release of the iPhone 15 Pro and Pro Max saw the introduction of an entirely new user-configurable button known as the Action button, and now, MacRumors has seen extensive evidence confirming Apple is planning to include the Action button on the entire iPhone 16 range. Designs and plans for the Action button date back to at least 2021, as the button was intended for release alongside hapt...
anker new xmas

Anker's Cyber Week Sale Enters Final Days With Up to 60% Off Sitewide

Friday December 1, 2023 12:05 pm PST by
Anker's Black Friday/Cyber Week event is entering its final days this weekend, and it's still offering up to 60 percent off sitewide. There are also a few "mystery boxes" that can include hundreds of dollars in savings, if you're willing to risk not knowing what you're buying ahead of time. All of these sales will end on December 3. Note: MacRumors is an affiliate partner with Anker. When you...
paramount plus logo

Apple and Paramount Considering Discounted TV+ Streaming Bundle

Friday December 1, 2023 4:40 am PST by
Apple and Paramount have discussed bundling their TV streaming services at a discount, according to a new report by The Wall Street Journal. The companies have talked about offering a combination of Paramount+ and Apple TV+ that would cost less than subscribing to both services separately, according to people familiar with the discussions. The discussions are in their early stages, and it is ...
General Apps Messages

Green Bubbles on iPhone to Gain These 7 New Features Next Year

Thursday November 30, 2023 9:00 am PST by
Earlier this month, Apple announced that it will finally support RCS in the Messages app on the iPhone starting later next year. This change will result in several improvements to the messaging experience between iPhones and Android devices. RCS will become the new default standard for messaging between iPhones and Android devices, but these conversations will still have green bubbles like...