iPhone 5 Topped by Galaxy S3 in Latest Customer Satisfaction Survey

The American Customer Satisfaction Index (ASCI) yesterday released its annual rankings for smartphone satisfaction in the United States (via CNET). While Apple once again scored above 80% in customer satisfaction for its current iPhone line, the survey also revealed that Samsung’s Galaxy S3 and Galaxy Note II phones have taken the top two spots with both having scores of 84% in customer satisfaction.

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"Not only does Samsung edge ahead of all iPhones, Apple customers themselves don't see much difference between the iPhone 4, 4S, or 5," ACSI director David VanAmburg said in a statement. "The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well -- or even better -- in the eyes of customers, Samsung could threaten Apple's dominance in overall customer satisfaction."

Earlier this year, the ASCI also released its annual rankings of customer satisfaction for the broader segment of mobile phone manufacturers in the United States. While Apple had the highest customer service satisfaction for the second year in a row, its score fell from 83% to 81% compared to the year before. Concurrently, Samsung had a satisfaction score of 76%, up from 71% the year before. Apple is expected to refresh the iPhone line in the fall, with the expected launches of the iPhone 5S and low-cost iPhone, potentially named the iPhone 5C.

Top Rated Comments

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GenesisST

85 months ago

100% of users preferred the phone they prefer! Who cares if others like a Motorola Startac, if I'm happy with my phone?

The "defenders" (said with disdain) on both side of the fence need to realize that it's just a ****ing phone and get on with their lives!

Rating: 15 Votes

ayala421

85 months ago

Wow...

Hardly surprising.

When it comes to innovation Apple is a joke

It's pretty sad that some Android geek creates a username on this site just to post nonsense..."macrumors newbie" :apple:

Rating: 13 Votes

SamGabbay

85 months ago

Apple needs to step up their game. They need to lead the market, not become lost in it by rehashing the same devices.

Rating: 12 Votes

samcraig

85 months ago

You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.

His potential trolling pales in comparison to your rant.

At the end of the day - the best device is the one you like using most.

I am sure by the end of today, this thread will be riddled with posts condemning the survey (because clearly any survey that doesn't put Apple in the lead is wrong, paid-for, etc) and/or turn into some Samsung (Android) vs Apple (iOS) pissing contest.

Don't we have enough threads like that already? :rolleyes:

Rating: 8 Votes

prowlmedia

85 months ago

Hardly surprising.

When it comes to innovation Apple is a joke

Rating: 8 Votes

soulreaver99

85 months ago

Did samsung also rig this survey? ;)

Rating: 8 Votes

Mjmar

85 months ago

Every time I try to switch I remember something new that i'll lose from leaving the apple ecosystem. Things like iTunes Match, iMessage, iCloud, all my apps, shared photostreams, and FaceTime just to name a few. These rankings don't matter to me because iPhone feels like home, and I think many people would agree.

Rating: 7 Votes

JGIGS

85 months ago

Uh oh.

It's not really news that there isn't much of a difference from the 4, 4s, 5 but it is a surprise that customer satisfaction has slipped.

Even though the amount innovative changes have declined on recent iphones I've found that the quality, simplicity and ease of use would keep its customer base happy?

In all honestly useful innovative functions for smart phone seem to have peaked and Android and Apple are both great platforms just comes down to personal preference and how much the walled garden of the ios ecosystem hampers your experience.

Rating: 6 Votes

MacDawg

85 months ago

When I look at it, it seems to me that lots of people like Galaxy phones and iPhones
A few points here and there don't seem to indicate a lot to me at all
Just shows that there are some good phones out there and even the 4 and 4s are still well liked

I have an S3 I never use, it is my work phone
I have it forwarded to my iPhone 5

Rating: 6 Votes