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Apple Creates Tool for Users to Delete Unwanted U2 Album

During Apple's keynote announcement, the company announced plans to provide U2's new album, "Songs of Innocence," to all iTunes customers for free. Rather than letting customers choose to download the album on their own, however, Apple pushed it to iTunes accounts, causing some devices to automatically download the album without explicit user permission.

The move upset users who did not want to have U2's album listed on their devices, which has now prompted Apple to create a process for removing the album from user's devices. According to Apple spokesperson Tom Neumayr, who gave a statement to Re/code, customers were asking Apple how to delete the album after it was distributed, which has led Apple to create both a tool and a support document that outlines the process for removing the album from iCloud.

u2albumremoval
Here's Apple spokesman Tom Neumayr's explanation: "Some customers asked for the ability to delete 'Songs of Innocence' from their library, so we set up http://www.itunes.com/soi-remove to let them easily do so. Any customer that needs additional help should contact AppleCare."
To remove the U2 album, users are directed to Apple's new removal tool that will automatically remove the U2 album from an account after signing in with an Apple ID and password.

Apple warns that once the album has been removed from an iTunes account that it will no longer be available as a previously purchased album. Users have until October 13, 2014 to manually reinstall the album for free.


Top Rated Comments

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25 months ago
Wow. People are really this ungrateful.
Rating: 106 Votes
25 months ago
The album is so terrible it should be considered malware.
Rating: 97 Votes
25 months ago

Wow. People are really this ungrateful.


Ungrateful? No one asked for the album. What if it was some country music or rap or something you don't like. :rolleyes:
Rating: 52 Votes
25 months ago
This is such a ridiculous thing to complain about.
Rating: 48 Votes
25 months ago
I don't understand how Apple could have thought this was going to work?

A lot of people didn't understand that it hadn't been downloaded to their device but equally how did Apple think that U2 was a universally liked sound?
Rating: 41 Votes
25 months ago
Good thing, I suppose.

Shouldn't haven pushed it in the first place.
Rating: 36 Votes
25 months ago

The album is so terrible it should be considered malware.


Actually, I think it is pretty great!

I don't understand how Apple could have thought this was going to work?

A lot of people didn't understand that it hadn't been downloaded to their device but equally how did Apple think that U2 was a universally liked sound?


It is a FREE album that takes up virtually ZERO space on your device. Apple over estimated the intelligence and sanity of some of it's customers.
Rating: 31 Votes
25 months ago
Just wait... the largest album rollout ever becomes the most deleted album ever. (I'm actually a U2 fan, though so I'll keep my copy.)
Rating: 30 Votes
25 months ago
It would be more useful to be able to delete purchases permanently from the purchase history. Like apps that you downloaded to try them and they were rubbish, songs that someone downloaded when they were twelve and now don't want anybody to know about, and so on.
Rating: 29 Votes
25 months ago

The album is so terrible it should be considered malware.


I like U2. I like this Album. Your statement is nothing more than your opinion which is not shared by everyone.
Rating: 29 Votes

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