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iTunes Match Users Experiencing Issues Uploading Tracks

A growing number of complaints on Apple's Support forums suggest there is an ongoing problem with Apple's iTunes Match service. According to the posts in multiple threads, the service times out when users try to upload new tracks for matching by Apple's iTunes servers.

itunes-match-error
"I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does, " writes Apple Support forum member Ryan Hargrove.
The issue apparently began on June 9/10th and is still affecting users almost a week later. Various attempts to fix the issue by updating iTunes, restarting the computer and more were unsuccessful.
"This started today. It was working fine. I have deleted my entire library and I can't even get one song to go through. Thoughts? I've been working with this all day. I have uninstalled iTunes, downgraded iTunes, upgraded iTunes again. Finally, I erased all data...Libraries...playlist data, etc.. I'm extremely frustrated now. I had synced about 4,000 songs since September and it had been working fine," writes Apple Support forum member ExileAtkins.
Apple has not acknowledged the problem, with its System Status page still showing that all iTunes services are fully operational. Further tests by affected users and MacRumors staff suggest the problem may only involve tracks that are not included in Apple's iTunes library. These self-recordings and Indie music tracks appear to stall during the upload process, while recognized songs are matched without issue.

We have reached out to Apple for comment and are awaiting a reply. Since this problem is likely a server issue on Apple's side, affected users will have to wait until Apple addresses the issue internally.

(Thanks, David!)

Top Rated Comments

(View all)

23 weeks ago
This problem is older than June 10th...I have had issues with this for a while.

When iTunes Match works as it is supposed to it is amazing. However, track upload issues, album artwork missing, and duplicates have bugged the service from the outset.
Rating: 17 Votes
23 weeks ago
What else is new? iTunes Match seems to have problems more than it actually works.
Rating: 10 Votes
23 weeks ago
You're uploading wrong.
Rating: 10 Votes
23 weeks ago
o my dear iTunes. Once you were so easy to use. Now I just don't understand you anymore, I keep getting duplicate tracks and tracks with an exclamation mark (file lost). Such a pity. I will avoid you and have given my music love to Spotify.
Rating: 8 Votes
23 weeks ago
These issues have been happening for 2 years...
Rating: 7 Votes
23 weeks ago

Best way of uploading tracks.

1.) Sign off iTunes.

2.) Turn Genius Off

3.) Close iTunes

4.) Open iTunes

5.) Sign in iTunes

6.) Turn Genius On

7.) Turn On iTunes Match

It's always been the solution I use for the past several months...


It just works. You just need to go through a 7 step process to make it work every time :D

Really hope they get this fixed, I'm considering not renewing my account.
Rating: 6 Votes
23 weeks ago
iTunes match is a mess. My biggest problem with it is when I try to download songs on my iOS devices and they get cut off after maybe 5 seconds...

I'm honestly thinking of stopping paying for a service that works half the time and going with Spotlfy.
Rating: 5 Votes
23 weeks ago
Best way of uploading tracks.

1.) Sign off iTunes.

2.) Turn Genius Off

3.) Close iTunes

4.) Open iTunes

5.) Sign in iTunes

6.) Turn Genius On

7.) Turn On iTunes Match

It's always been the solution I use for the past several months...
Rating: 5 Votes
23 weeks ago
by far the worst money i ever spent with apple.
Rating: 5 Votes
23 weeks ago
iTunes Match has been buggy from day one.

And by buggy I mean:

1. Replacing explicit songs with clean versions.
2. Duplicating tracks.
3. Not updating play counts (https://discussions.apple.com/message/16739537).
4. Not updating smart playlists (https://discussions.apple.com/thread/3495888).
5. Not completing the upload/match process (it gets stuck (https://discussions.apple.com/thread/3391848?tstart=0)).
6. No consistency between all devices due to #3 & #4.
7. Matching incorrect songs.
Rating: 4 Votes

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