Apple Preparing Update for Unresponsive Keyboard/Trackpad Issue in New 13-Inch Retina MacBook Pro

13inchrmbpApple is working on a fix for new 13-inch Retina MacBook Pros that are experiencing issues with the trackpad and keyboard, according to a recently posted Apple knowledge base page (via CNET).

Shortly after the revamped 13-inch MacBook Pros were introduced on October 22, users began complaining about a bug causing the trackpad and the keyboard to lock up at random during usage. At the time, it was unclear whether the issues were hardware or software based, but Apple claims to be working on an update to fix the lock up, which indicates a software-based problem.

Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.

Apple does not give a timeline on when a potential update might be ready, but to fix the problem temporarily, the company suggests that users experiencing issues should reset the keyboard and the trackpad by closing the computer's display for a minute before reopening it.

Related Forum: MacBook Pro

Popular Stories

iphone 17 models

No iPhone 18 Launch This Year, Reports Suggest

Thursday January 1, 2026 8:43 am PST by
Apple is not expected to release a standard iPhone 18 model this year, according to a growing number of reports that suggest the company is planning a significant change to its long-standing annual iPhone launch cycle. Despite the immense success of the iPhone 17 in 2025, the iPhone 18 is not expected to arrive until the spring of 2027, leaving the iPhone 17 in the lineup as the latest...
duolingo ad live activity

Duolingo Used iPhone's Dynamic Island to Display Ads, Violating Apple Design Guidelines

Friday January 2, 2026 1:36 pm PST by
Language learning app Duolingo has apparently been using the iPhone's Live Activity feature to display ads on the Lock Screen and the Dynamic Island, which violates Apple's design guidelines. According to multiple reports on Reddit, the Duolingo app has been displaying an ad for a "Super offer," which is Duolingo's paid subscription option. Apple's guidelines for Live Activity state that...
Low Cost A18 Pro MacBook Feature Pink

Apple's 2026 Low-Cost A18 Pro MacBook: What We Know So Far

Friday January 2, 2026 4:33 pm PST by
Apple is planning to release a low-cost MacBook in 2026, which will apparently compete with more affordable Chromebooks and Windows PCs. Apple's most affordable Mac right now is the $999 MacBook Air, and the upcoming low-cost MacBook is expected to be cheaper. Here's what we know about the low-cost MacBook so far. Size Rumors suggest the low-cost MacBook will have a display that's around 13 ...
govee floor lamp

CES 2026: Govee Announces New Matter-Connected Ceiling and Floor Lights

Sunday January 4, 2026 5:00 am PST by
Govee today introduced three new HomeKit-compatible lighting products, including the Govee Floor Lamp 3, the Govee Ceiling Light Ultra, and the Govee Sky Ceiling Light. The Govee Floor Lamp 3 is the successor to the Floor Lamp 2, and it offers Matter integration with the option to connect to HomeKit. The Floor Lamp 3 offers an upgraded LuminBlend+ lighting system that can reproduce 281...
Belkin 25W Battery magnetic

CES 2026: Belkin Announces Magnetic Ring Power Bank, Modular Dock, and More

Sunday January 4, 2026 3:02 pm PST by
Belkin today announced a range of new charging and connectivity accessories at CES 2026, expanding its portfolio of products aimed at Apple device users. UltraCharge Pro Power Bank 10K with Magnetic Ring The lineup includes new Qi2 and Qi2.2 wireless chargers, magnetic power banks, a high-capacity laptop battery, and USB-C productivity accessories, with an emphasis on higher charging...
airpods pro 3 glitter

AirPods New Year's Deals Include Up to $99 Off AirPods Max, AirPods Pro 3, and AirPods 4

Sunday January 4, 2026 8:04 am PST by
Now that the calendar has flipped over into January, steep discounts on popular Apple products have become more rare after the holidays. However, if you didn't get a new pair of AirPods recently and are looking for a model on sale, Amazon does have a few solid second-best prices this week. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a...
Low Cost MacBook Feature A18 Pro

Low-Price 12.9-Inch MacBook With A18 Pro Chip Reportedly Launching Early This Year

Friday January 2, 2026 9:08 am PST by
Apple plans to introduce a 12.9-inch MacBook in spring 2026, according to TrendForce. In a press release this week, the Taiwanese research firm said this MacBook will be aimed at the entry-level to mid-range market, with "competitive pricing." TrendForce did not share any further details about this MacBook, but the information that it shared lines up with several rumors about a more...
Clicks Communicator Feature

'Clicks Communicator' Unveiled — Will You Carry This With Your iPhone?

Friday January 2, 2026 6:35 am PST by
The company behind the BlackBerry-like Clicks Keyboard accessory for the iPhone today unveiled a new Android 16 smartphone called the Clicks Communicator. The purpose-built device is designed to be used as a second phone alongside your iPhone, with the intended focus being communication over content consumption. It runs a custom Android launcher that offers a curated selection of messaging...

Top Rated Comments

thaifood Avatar
159 months ago
seriously?

Apple seems to don't care about all of this little things that can cost them their reputation.

They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...
Score: 6 Votes (Like | Disagree)
robjulo Avatar
159 months ago
They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...

With the premium Apple demands, and people pay, one would expect the hardware to be released without the need for a fix in the first place.

If the premium price isn't for higher quality, what in the world is it for?
Score: 5 Votes (Like | Disagree)
AppleScruff1 Avatar
159 months ago
My 13" mbp has been doing this randomly since it arrived friday. Neither my trackpad nor my keyboard will respond whatsoever. Have had to do a hard reset about once a day bc of it. Not terribly annoying yet, but certainly getting there.

Not acceptable for any new computer, let alone a $1300+ one. This needs to be fixed ASAP.
Score: 4 Votes (Like | Disagree)
Casiotone Avatar
159 months ago
Well, at least it doesn't smell like cat pee.

http://www.bbc.co.uk/news/technology-24741832 (http://www.bbc.co.uk/news/technology-24741832)

(Which of course will excuse any problems with the MacBook line during the next 10 years, thank you Dell. :rolleyes: )
Score: 4 Votes (Like | Disagree)
musika Avatar
159 months ago
How does one update when their input methods don't respond? :p
Score: 4 Votes (Like | Disagree)
Fzang Avatar
159 months ago
Score: 2 Votes (Like | Disagree)