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Apple Preparing to Upgrade AppleCare with 24/7 Chat Support, Revamped Website

Apple is preparing to launch several enhancements to its AppleCare services including 24/7 access to chat support services, reports 9to5Mac . The company is reportedly planning to launch the expanded chat services on August 12, although that target date may not yet be firm.

Alongside the expanded chat services, Apple will also be launching a redesigned AppleCare support website, featuring large, easy-to-click buttons similar to those that have appeared in other areas of the company's site.
The interface has been retooled with large, easy-to-understand controls that are more in line with the colorful icons in iOS. The new design makes it simpler for users to drill-down and provide Apple with information about the issue.
applecare_website_revamp
Apple is in the middle of a significant revamp of its AppleCare services, making plans to shift to per-user subscription offerings rather than specific device coverage. The company is also making a move to perform more repairs rather than replacements on iPhones at its retail store Genius Bars, as seen with the new iPhone 5 display replacement program.

Top Rated Comments

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9 months ago
Rating: 9 Positives
9 months ago
Not sure that I consider support via chat to be an upgrade.
Rating: 7 Positives
9 months ago

I cannot think of a worse thing to do than to add CHAT...I want to have a dialog with someone....chat is for teenagers.


Says the supposedly mature person who feels it necessary to grab attention by posting in red text and caps.

Teenage conversations are for teenagers, regardless of the medium. The medium doesn't control the quality of the content of the message. Adults can have discussions on chat just as they do in email or other written correspondence.
Rating: 6 Positives
9 months ago
Real chat support or "Siri type" chat support?
Rating: 3 Positives
9 months ago
Excellent. Whilst other PC OEMs make cuts in their support, Apple pool more money into theirs. :D :apple:
Rating: 3 Positives
9 months ago

Soon the prerequisites of getting a genius appointment is a chat session


That wouldn't be good.
Rating: 3 Positives
9 months ago

Apple is in the middle of a significant revamp of its AppleCare services, making plans to shift to per-user subscription offerings rather than specific device coverage.


I hope we hear more about this move soon. The cost of those AppleCare plans really mount up when you buy a lot of Apple kit.

I still think they should offer a standard 2 year warranty on all their products given the premium pricing.
Rating: 3 Positives
9 months ago
I never experience with Genius bar, but the employees in Apple store have clueless about their products!
I was there last month asking if I can see the hi-res glossy classic macbook pro in the store. the employee was so rude to me! He told me that there was no such thing about the hi-res glossy cMBP. There were only cMBP or rMBP..
So I showed him the Apple store online. There was a option about cmbp hi-res antiglare and glossy. Then he said, "we didn't carry in the store."
Rating: 2 Positives
9 months ago

I don't. Almost all "geniusses" are students with an average knowledge about hardware. Been twice to the Genius Bar and twice those "genius" people didn't had a clue where to look for.


Understand, but if you want Apple warranty service then you have to go through online support or a genius. No choice there. Usually if I can't self-troubleshoot then something is wrong w/ the hardware. It's easier to go to a genius than call up support if you don't have Apple Care + most repairs can be done in-store and ready w/i a day if the part is in stock.

Good luck making a claim on card coverage, especially at a lower personal cost than just eating the repair/replacement.

You speak Hindi?



Aw, ye of little confidence. I appreciate your sincere "good luck" thought but not needed. Twice AMEX has done a solid for me w/ their extended warranty service. Most recently on a MacBook Pro whos SD card slot fritz out. The only fix was a new logic board. I took it in to Apple, the Genius confirmed and gave me a repair estimate. I faxed the estimate to AMEX and they credited my account for the $500-something repair within days.

And no, I don't speed Hindi but I'm well traveled and I do understand what people are trying to say in english when it's not their native language. I am at least that smart. ;)
Rating: 2 Positives
9 months ago

Poor Apple Care. Most questions will be "I upgraded to iOS 7 beta now my phone doesn't work, How I get back to iOS 6??"


Well, the answer to that is quite simple: You're on your own.
Rating: 2 Positives

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