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Phil Schiller Says iPhone 5 Scratching 'Normal' for Any Aluminum Product
Q: I love my Black & Slate iPhone 5, but I've been seeing some scuffs, scratches and marks throughout the band around the phone along with many others. What should we all do? Any plans to fix this?
Schiller: Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal.
Intentionally scratched black iPhone 5 showing silver color underneath
Not only are users experiencing scratching on their iPhone 5 bodies with normal use, but a number of complaints have surfaced regarding units being scratched right out of the box. According to a a thread in our forums, several readers have reported scratching or scuffing out of the box before the device had even been handled.