Early iPhone 5 Purchases Trend Toward iPhone 4S Upgraders and Black Models Amid Long Lines
Given that the iPhone 4S was launched just one year ago and many consumers are locked into a two-year service agreement with their carrier, we thought the vast majority of the upgrades would come from iPhone 4, previous iPhone generations or non-iPhone users. However, our survey indicates the opposite. In fact, our survey found that 50% of the iPhone 5 buyers upgraded from the iPhone 4S, 11% from the iPhone 4, 3% for 3GS and 36% from non-iPhone users.Among non-iPhone users moving to the iPhone 5, White found that Nokia and HTC were the most popular phone brands being abandoned for the iPhone 5. White also surveyed customers on their iPhone 5 color preferences, finding that 56% of surveyed buyers were opting for the "Black and Slate" models over "White and Silver" models.
In a separate report, Piper Jaffray analyst Gene Munster discusses his team's visits to Apple's Fifth Avenue and Upper West Side retail stores in New York City and the Uptown store in Minneapolis, where they found that lines were on average 83% longer for the iPhone 5 than they were for the iPhone 4S. Munster also had representatives counting customers at the Chestnut Hill and Bolyston Street stores in the Boston area, but with no prior-year data available for those locations, they primarily serve as a baseline for future analysis.
We believe that based on our count of 775 customers in line for the iPhone 5 at the flagship 5th Avenue store, demand for the iPhone 5 is higher than any previous launch. We believe the line for the iPhone 5 was 70% greater than the line for the iPhone 4S despite Apple taking 2x as many online pre-orders. The trend of Apple product lines at the flagship store had been decreasing, we believe, due to the company taking a greater number of online pre-orders. For the three total stores we observed with Y/Y comps, the average line was 83% longer. Given the strength of the line for the iPhone 5, we are incrementally more confident in Apple's ability to sell 8 million phones in the launch weekend.
Many third-party retailers are experiencing very low stock of the iPhone 5, resulting in delays in availability even for customers who pre-ordered the device. Availability at Apple's own retail stores appears to be remaining fairly high, although some locations are very low on or completely out of select models. Carrier availability has also generally been fairly good in stores, although Sprint is now running out of stock at its East Coast stores.
Update 11:45 AM: Munster has now released his own results on iPhone 5 customer profiles, painting a very different picture than that seen by White. Munster's survey of 517 iPhone 5 buyers found just 26% of them upgrading from the iPhone 4S, compared to 50% in White's survey. Munster's survey found that 45% of customers were upgrading from the iPhone 4, while White pegged that number at just 11%. Finally, while White's data showed 36% of customers were moving from a non-iPhone, Munster's data put the number closer to 17%, with the vast discrepancies across the board illustrating the unreliability of such surveys.