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Apple Sends Emailed Apologies for iCloud Outage

Apple has sent an emailed apology to customer affected by the recent iCloud outage that took down email for a small fraction of users for several days. Apple claimed the outage only affected 1.1% of iCloud users.

Inbox  32947 messages
We apologize for the mail service interruption you recently experienced. Your mail service has been restored and all emails sent during this service interruption have been delivered to your account.

Our customers are very important to us and we are working hard to ensure you have the best experience with iCloud.

We appreciate your patience.

-iCloud Team
Apple has not disclosed any plans to offer a service credit or refund to affected users, though compensation is slightly more tricky because the base iCloud service is now free.

Thanks Mike!

Top Rated Comments

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26 months ago

I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.


A 2 day outage is unacceptable from Apple, no question.

But if you really have business riding on this, you should have your own domain and be paying for email hosting. Since you're using a free-bee email account, you don't deserve and you aren't going to get more than an apology.
Rating: 13 Votes
26 months ago
I will stick to gmail i think!
Rating: 9 Votes
26 months ago

Steve would've never allowed this.

Steve would have never sent an apology email and after public outcry would say that users don't NEED to access their email 24/7. Seriously.

Glad Apple sent this email.
Rating: 8 Votes
26 months ago

I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.


Oh my God, really! If you lost business, because a free email service was down for a couple of days, then you really need to look into getting a commercial email service.
Rating: 8 Votes
26 months ago
Who is Mike :D
Rating: 6 Votes
26 months ago
I'm apparently in the 1.1% of iCloud users that were affected and did not receive an emailed apology for the 2+ day outage.

I'm feeling like a special snowflake.
Rating: 6 Votes
26 months ago
This kind of outage really scares me away from using iCloud as my primary mail service.

I use a few domains hosted through google/gmail and its rock solid, can be accessed on any type of device.

I don't understand how someone relies on @mac/@me/@icloud for serious mail use.
Rating: 5 Votes
26 months ago

24/7? Did you read the original post? Although I was not affected by the outage, if I had been I would have maybe settled for 24/6. Many people got 24/5 or less. As in at least two days out of seven without any email access.

In 2012, any Internet service being out for several days, free or not, is inexcusable.

Even if you're on the "free so shut up" bandwagon, people should keep in mind that thousands if not millions of those affected likely started out with a me.com or mac.com account, which WAS a paid account. Apple doesn't let us get paid accounts anymore, not that they used to be any better at keeping the service up and running when it was a pay service...


a free service being down is inexcusable never. They apologise and you scream "I want free stuff" like the typical middle aged single mom trying to sue to pants off everyone for as much as breathing on her own property.
Rating: 5 Votes
26 months ago

I was out for 2+ days. .mac is my primary email address,I can't believe the amount of business that was lost because of this. I need more than an apology.


I'm curious. What, exactly, do you feel you "need"?
Rating: 5 Votes
26 months ago
I sent an email to Tim Cook about the issue. While he obviously never saw it, I got a phone call from somebody in Apple Corporate Executive Relations. The call was from Austin, TX which is where Apple's call centers are located, so I don't know how high on the chain this guy was, but it was nice to get a personal apology. I told him I would rather some assurances that steps were being taken to avoid this type of problem in the future and that more redundancies are being put in place, but of course they can't comment on that. It was still nice that somebody actually took the time to pick up the phone and call to apologize. I doubt I'd get that kind of attention from Microsoft.
Rating: 5 Votes

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