Apple Store Customer Arrested for Shoplifting Says He Was Trying to Use EasyPay Self-Checkout
I pulled out my iPhone, and realized it still showed the Pay Now button, and not the receipt," Shine said. "I told them I had no intent of stealing; I’ve been in the store for an hour, and I’m still willing to purchase the headphones."Last year, the 'Apple Store' iPhone app was updated with a new 'EasyPay' feature that allowed users to purchase products in the retail store without interacting with any salespeople. This benefits both customers and the store by freeing up store employees to deal with customers that need one-on-one attention.
That didn’t satisfy the Apple Store staff. "They said, they see this all the time, and that they knew I had the intent to steal, and this was an easy excuse," said Shine, who pointed out to the manager that he had asked for—and received—a bag from an Apple Store employee for the headphones. When you successfully complete a transaction, the Apple Store app clearly states that, to get a bag, "just show a specialist your receipt." Shine says the Apple Store employee he spoke to didn’t ask to see his receipt, compounding his own error with the app.
EasyPay has been popular with Apple's more tech-savvy customers, but the risk of misunderstandings like this are easy to foresee. Shine was offered a plea bargain for one day of community service and attending a class on larceny in exchange for having the charges against him reduced, but he declined. He told Macworld that he "didn't try to steal anything" and will instead face larceny charges in October.