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Apple Mistakenly Sending Out OS X Server Replacement Up-to-Date Codes

Yesterday, we noted that Apple's Up-to-Date program allowing recent Mac purchasers to receive free upgrades to OS X Mountain Lion was experiencing some early hiccups, with users receiving Mac App Store redemption codes that were registering as invalid. Customer support representatives were advising users that Apple was aware of the issue and would be automatically issuing replacement codes but that the process could take up to three days.


While many of these replacement codes are already coming through, users today have begun reporting that Apple is mistakenly sending out codes for the OS X Server components of Mountain Lion rather than Mountain Lion itself.
I just got my second code and was able to redeem it. The only problem is when it redeemed it came up with an error saying OSX Server cannot be downloaded because it requires OSX 10.8.0 to run. It seems they sent me a redemption code for server instead of mountain lion. The pdf with the code clearly says that the code is for mountain lion...

My purchased tab only shows OSX Server - no mountain lion...
At least half a dozen users have reported the same problem, with the issue presumably affecting a much greater number of users receiving codes today. One user who called Apple about the issue was advised to file another request through Apple's uptodatesupport@apple.com support mechanism.

OS X Server is also available through the Up-to-Date program, but is limited to users who purchased server models of the company's Mac Pro and Mac mini lines.

Top Rated Comments

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31 months ago

Steve never would've let this happen!:apple:


Where's the down vote when you need it? :rolleyes:
Rating: 71 Votes
31 months ago

Steve never would've let this happen!:apple:


I think Apple's history of releases might not coincide with that belief.
Rating: 28 Votes
31 months ago
At least they weren't sending codes for Windows 7.
Rating: 27 Votes
31 months ago
Steve never would've let this happen!:apple:
Rating: 23 Votes
31 months ago
Apple needs to rethink their up-to-date strategy. Why require a redemption code at all? Software update and the App Store already know what Mac you have. Just push the new OS to eligible machines.
Rating: 22 Votes
31 months ago
Looks like Apple's codes department recently hired the Marx Brothers
Rating: 18 Votes
31 months ago

Steve never would've let this happen!:apple:


Haven't been around that long, have you?
Rating: 16 Votes
31 months ago
Maybe it would get their attention if I returned my computer.
Rating: 14 Votes
31 months ago
Still waiting for my first code over here..

Won't pay out of principle. They should not earn more money by crippling their promised upgrade program. That's not teaching them a lession for the next time..
Rating: 13 Votes
31 months ago

I think we shouldn't be publicising these events. Apple is doing their best for consumers. They will make this right. We don't want this kind of negativity surrounding the launch of the greatest desktop operating system ever released.

Tim? Is that you?
Rating: 9 Votes

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