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Apple Still Working on Allowing Merging of Apple IDs

Last month, we noted that Apple was aware of and working on the issue of users having multiple Apple IDs and seeking to merge them into a single account. MobileMe users in particular have been affected by the issue, as many of them had one ID for their MobileMe account and a separate account for iTunes Store purchases.

With the transition to iCloud for cross-device syncing and deeper integration, more users are interested in merging their accounts together so that a single Apple ID can be used for iCloud and past and future iTunes Store purchases. At the time, we reported that Apple CEO Tim Cook had emailed a customer to inform them that Apple was indeed working on the issue, but with the release of iCloud no solution has yet been deployed. Apple is instead offering guidelines for managing multiple Apple IDs.

But those still hoping for a merging solution may be able to continue holding out hope, as Tim Cook appears to have reached out again, this time in a phone call to a customer in Luxembourg, once again noting that Apple is working on the issue. The report from wort.lu describes Cook's response to the customer's email sent two days prior.
Henrique [Xavier] pointed out that with the recent launch of iCloud and iOS 5 upgrade software on 12 October, everyone has at least 2 Apple ID’s, one before Apple’s “MobileMe” was launched, and one after. “Now, people have a library that has been split in half and we can't take advantage of the new features of iOS 5” he stated.

Tim Cook’s response was swift, and telephoning Henrique in Luxembourg direct from Apple HQ in Cupertino explained, “Thank you very much for your email, and I just want you to know we are aware of this issue and are working on it”.
Interestingly, the report notes that Xavier received a follow-up call from Apple's European offices in Ireland offering him a "direct line" for future feedback on the company's products.

Top Rated Comments

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37 months ago
Tim Cook is the man!
Rating: 13 Votes
37 months ago

Tim Cook is the man!


He is? He hasn't fixed the merge problem yet. I can say I'm working on bringing world peace does that make me the man? No I'd actually have to do it.

They've had over a year +++ to get iCloud and merging id's figured out. Sorry this should have taken place when they rolled out iCloud.

I like apple but fanboyism is out of control.
Rating: 12 Votes
37 months ago
Definitely looking forward to having only one Apple ID.
Rating: 11 Votes
37 months ago
This is something that really couldn't come soon enough, i've currently got 3 accounts, a me.com, a hotmail for my UK iTunes and a gmail for my US purchases.
Rating: 7 Votes
37 months ago

Tim Cook is the man!

More importantly, your avatar is awesome. :)
Rating: 6 Votes
37 months ago
I'm glad to see that Cook is taking the problem seriously and giving it his personal attention.

Solving this long standing and highly irritating problem will definitely earn him some points with Apple customers.
Rating: 5 Votes
37 months ago
Fix it, Apple. NOW! Such a PITA.

Glad to hear they're working on it!
Rating: 5 Votes
37 months ago
I do wonder though, it would be interesting to hear why it's taking so long to figure out how to merge IDs.
Rating: 5 Votes
37 months ago
I would be very pleased if they did this. I have two, my wife has two, it would be much better if we could just have one each.
Rating: 3 Votes
37 months ago
I can't believe that the European Apple HQ is in Ireland but we don't have any Apple stores!

On a more positive note, glad to hear they're still working on it

Can I make a new Apple ID with the @me email I got from iCloud? I'll actually be doing that and merging with my current Apple ID and using the @me Apple ID account as my main one if merging becomes possible in the future. Kinda hate the email I used for my current Apple ID
Rating: 3 Votes

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