Apple Continuing to Deal with iCloud Startup Issues

Apple's massive software launch yesterday to debut iOS 5 and iCloud resulted in a number of issues for some users, with iOS installation errors being a primary source of frustration as Apple's servers were overwhelmed by demand for the new operating system.

mobileme icloud logos
In fact, as Cult of Mac and The Next Web summarize, traffic to Apple was so high that broader Internet infrastructure was even experiencing difficulties under the load. In particular, one Internet exchange point in London saw its traffic jump by 50% as iOS 5 became available.

The traffic at the LONAP (LONAP is a London Neutral Internet Exchange Point where Internet and content providers exchange traffic) increased from a normal peak of around 18Gb/s to around 28Gb/s.

LONAP's Andy Davidson tells MacRumors that the iOS 5 traffic was unprecedented for a software upgrade.

The traffic was around twice what we would see on a typical Wednesday evening. There was as much traffic as we would see for a major sporting event (such as England playing in the World or European cups). Such volumes have never been seen before for a software upgrade.

The iCloud portion of yesterday's launch has also seen some hiccups, with a number of users reporting difficulties getting the service up and running and/or converting from MobileMe to iCloud. Apple issued a status update yesterday evening indicating that it was limiting the rate of conversions in the face of high demand, encouraging customers experiencing difficulties to try again at a later time.

Due to high demand, we are temporarily limiting the number of users moving from MobileMe to iCloud. Please try again later. We apologize for any inconvenience.

And while many of the high traffic issues have settled down by today, users are now reporting that iCloud mail is down for the moment, although Apple has yet to issue a status update addressing the situation.

Brief downtime and minor issues are not particularly surprising given the popularity of Apple's services and the crush of demand at rollout, but customers who remember the difficult rollout of MobileMe several years ago are undoubtedly hoping that Apple can iron out the wrinkles more quickly this time around.

Update: Apple has issued a status update acknowledging the problems with iCloud mail.

Some users are experiencing intermittent authentication errors when trying to use mail. Normal service will be restored ASAP. We apologize for any inconvenience.

Top Rated Comments

WiLLGT09 Avatar
162 months ago
I can't log in to iCloud mail on any device - Mac, iPhone, or even the website. My computer and iPhone keep saying my password is incorrect. It all worked last night and earlier this morning.

C'mon Apple. You'd think they'd anticipate the massive load this would all cause. You'd think that massive NC data center would be able to help.
Score: 12 Votes (Like | Disagree)
movieator Avatar
162 months ago
Yep. Add me to the list of those who are suddenly having their password rejected. Two accounts, both getting the shaft.
Score: 8 Votes (Like | Disagree)
Vegasman Avatar
162 months ago

The real problem is Apple underestimating just how popular they are.

And how exactly does Microsoft do it with 1 billion computers to update?
Score: 6 Votes (Like | Disagree)
iRock1 Avatar
162 months ago
It's all fixed now. You can go into settings and turn off the artificial overreacting.

A massive transition to a new system and all that really happened was a mail downtime of two hours. Had you been away from your e-mail or tied up with other work you might not even have noticed.

The rest is just a matter of "try again later." Your impatience does not equal a technical catastrophe. Looks like all the Apple fans clogging the tech sites tried to move to iCloud all at once.

The real problem is Apple underestimating just how popular they are.

Respectfully, you are bringing fanboyism to a whole new level.
Score: 5 Votes (Like | Disagree)
dgree03 Avatar
162 months ago
It's all fixed now. You can go into settings and turn off the artificial overreacting.

A massive transition to a new system and all that really happened was a mail downtime of two hours. Had you been away from your e-mail or tied up with other work you might not even have noticed.

The rest is just a matter of "try again later." Your impatience does not equal a technical catastrophe. Looks like all the Apple fans clogging the tech sites tried to move to iCloud all at once.

The real problem is Apple underestimating just how popular they are.

Just admit it, apple made a mistake going all in. They should of staggered the implementation.

They don't go all in on their OS's so why should they not take there own philosophy and implement over a few days.
Score: 5 Votes (Like | Disagree)
roland.g Avatar
162 months ago
Those of us that have been around since the days of .Mac or even the free iTools get especially frustrated when all of hiccups happen as a result of Apple rebranding what we already use. And used to pay for.
Score: 5 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
General iOS 17 Feature Orange Purple

iOS 17.4.1 Update for iPhone is Imminent

Monday March 18, 2024 5:27 am PDT by
iOS 17.4.1 and iPadOS 17.4.1 should be released within the next few days, with a build number of 21E235, according to a source with a proven track record. MacRumors previously reported that Apple was internally testing iOS 17.4.1. As a minor update for the iPhone, it will likely address software bugs and/or security vulnerabilities. It is unclear if the update will include any other changes. ...
M3 iPad Feature 3

New iPads Likely to Begin Shipping in April

Monday March 18, 2024 9:52 am PDT by
Apple's new iPad Pro models with OLED displays will likely begin shipping to customers in April, according to information shared today by Ross Young, CEO of display industry research firm Display Supply Chain Consultants. Bloomberg's Mark Gurman also said the new iPad Pro models might not ship until "deeper" into April in his Power On newsletter on Sunday:I've repeatedly said that new...
iOS 17 Passkey With Apple ACCOUNT Feature

'Apple ID' Expected to Change to 'Apple Account' Starting With iOS 18

Sunday March 17, 2024 7:13 am PDT by
MacRumors was first to report that Apple was planning to rebrand "Apple ID" to "Apple Account" across its software platforms and websites like iCloud.com as early as this year, and now Bloomberg's Mark Gurman has corroborated this change. A mockup of the new Apple Account branding In his Power On newsletter today, Gurman said the new "Apple Account" branding will start to be used later this...