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Apple Continuing to Deal with iCloud Startup Issues

Apple's massive software launch yesterday to debut iOS 5 and iCloud resulted in a number of issues for some users, with iOS installation errors being a primary source of frustration as Apple's servers were overwhelmed by demand for the new operating system.


In fact, as Cult of Mac and The Next Web summarize, traffic to Apple was so high that broader Internet infrastructure was even experiencing difficulties under the load. In particular, one Internet exchange point in London saw its traffic jump by 50% as iOS 5 became available.
The traffic at the LONAP (LONAP is a London Neutral Internet Exchange Point where Internet and content providers exchange traffic) increased from a normal peak of around 18Gb/s to around 28Gb/s.
LONAP's Andy Davidson tells MacRumors that the iOS 5 traffic was unprecedented for a software upgrade.
The traffic was around twice what we would see on a typical Wednesday evening. There was as much traffic as we would see for a major sporting event (such as England playing in the World or European cups). Such volumes have never been seen before for a software upgrade.
The iCloud portion of yesterday's launch has also seen some hiccups, with a number of users reporting difficulties getting the service up and running and/or converting from MobileMe to iCloud. Apple issued a status update yesterday evening indicating that it was limiting the rate of conversions in the face of high demand, encouraging customers experiencing difficulties to try again at a later time.
Due to high demand, we are temporarily limiting the number of users moving from MobileMe to iCloud. Please try again later. We apologize for any inconvenience.
And while many of the high traffic issues have settled down by today, users are now reporting that iCloud mail is down for the moment, although Apple has yet to issue a status update addressing the situation.

Brief downtime and minor issues are not particularly surprising given the popularity of Apple's services and the crush of demand at rollout, but customers who remember the difficult rollout of MobileMe several years ago are undoubtedly hoping that Apple can iron out the wrinkles more quickly this time around.

Update: Apple has issued a status update acknowledging the problems with iCloud mail.
Some users are experiencing intermittent authentication errors when trying to use mail. Normal service will be restored ASAP. We apologize for any inconvenience.

Top Rated Comments

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37 months ago
I call bs. Apple doesn't have issues. You're using it wrong.
Rating: 26 Votes
37 months ago
What would Steve have done?

He was disappointed after the bad MobileMe launch... And now with all the iOS5 bugs and iCloud-errors...
Rating: 17 Votes
37 months ago
I can't log in to iCloud mail on any device - Mac, iPhone, or even the website. My computer and iPhone keep saying my password is incorrect. It all worked last night and earlier this morning.

C'mon Apple. You'd think they'd anticipate the massive load this would all cause. You'd think that massive NC data center would be able to help.
Rating: 14 Votes
37 months ago
Yep. Add me to the list of those who are suddenly having their password rejected. Two accounts, both getting the shaft.
Rating: 10 Votes
37 months ago
Everything is fine, except for e-mail. It isn't working on any of my devices. My password keeps getting rejected

Appears to be a system-wide issue.

I was surprised last night at how smoothly things went and how easily everything transferred. I was actually expecting a few hiccups.

Well here they are. Seems to be a socket issue on their end, at least with respect to the e-mail issue.

As long as the problem doesn't drag out, it's part of the game. It's a system migration, after all.
Rating: 7 Votes
37 months ago
Those of us that have been around since the days of .Mac or even the free iTools get especially frustrated when all of hiccups happen as a result of Apple rebranding what we already use. And used to pay for.
Rating: 6 Votes
37 months ago
Since this is the 2nd time transitions for .Mac/MobileMe/iCloud products haven't gone that great, I think it would behoove them to switch to staged rollouts over 3 days the next time they want to change their cloud technologies. That, or have the server switch-over first, and iOS updates afterwards.

Doing it all on the same day has turned into a clusterf$(# for the 2nd or 3rd time now!
Rating: 6 Votes
37 months ago

What would Steve have done?

He was disappointed after the bad MobileMe launch... And now with all the iOS5 bugs and iCloud-errors...


I do hope at some point we'll no longer have "What would Steve have done..." responses. Let him rest in peace.
Rating: 6 Votes
37 months ago


The real problem is Apple underestimating just how popular they are.


And how exactly does Microsoft do it with 1 billion computers to update?
Rating: 6 Votes
37 months ago

It's all fixed now. You can go into settings and turn off the artificial overreacting.

A massive transition to a new system and all that really happened was a mail downtime of two hours. Had you been away from your e-mail or tied up with other work you might not even have noticed.

The rest is just a matter of "try again later." Your impatience does not equal a technical catastrophe. Looks like all the Apple fans clogging the tech sites tried to move to iCloud all at once.

The real problem is Apple underestimating just how popular they are.


Just admit it, apple made a mistake going all in. They should of staggered the implementation.

They don't go all in on their OS's so why should they not take there own philosophy and implement over a few days.
Rating: 5 Votes

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