New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

Apple Recalling Verizon iPad 2 Orders in Transit? [Updated]


Yesterday, we began to hear word that Apple had intercepted certain iPad 2 orders while in transit, with FedEx tracking having shown the orders nearly reaching their destination before being updated with a "package returned to shipper notice". 9 to 5 Mac received similar information and discovered that the issue is affecting quite a few orders, although seemingly limited to Verizon models.

According to one Apple retail store employee, the company's stores have also been provided with a list of serial numbers of Verizon iPads that are to be pulled from inventory and returned to Apple, suggesting that the issue is not in fact limited to engraved units.
Apple has given all the stores a list of serial numbers to scan, if it's a match we were told to set aside and ship back to Apple, these are only for Verizon ipads. This was to be done on Monday and continue to scan all shipments thru June 11. I had over one hundred to send back.
Based on updated information, it appears that the issue may be a malfunction causing Verizon iPad 2s that have had cellular service activated to be unable to bring up account information for viewing and editing.

Customers calling FedEx and Apple to inquire about their order statuses are apparently being given conflicting information, although the overall picture does seem to be that Apple has pulled the order mid-shipment and is sending out replacements. The reason for the withdrawal of Verizon iPad 2 units is unknown at this time, although it seems reasonable to speculate that Apple has identified a bad batch of units containing some sort of defect.

Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue, although it is unclear whether this is a specific company policy in place regarding the issue or simply customer service representatives acting at their own discretion within general policy guidelines.

Update: An Apple Store employee has informed us that the issue stems from Verizon having accidentally duplicated Mobile Equipment Identifiers (MEIDs), issuing on the bad batch MEIDs that had been previously used on other Verizon iPads. When users with iPads carrying duplicate MEIDs attempt to set up cellular data accounts, the system sees their devices as having already been set up.

Related roundup: iPad Air 2

Top Rated Comments

(View all)

44 months ago
Did they ride along the delivery trucks on horses with masks on? Wild west style?
Rating: 10 Votes
44 months ago


Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue,


Here's a deal for you: Wait for a new one or we can give you the broken one today.

Go ahead, it's your choice!
Rating: 6 Votes
44 months ago

Just proof yet again that AT&T is still superior! ;)


Nope. Just a proof that Apple has no experience in releasing more than one model of anything.


Verizon has done nothing but embarrass Apple. First, they crippled the iPhone (no data/voice multitasking) and now they cause a huge financial and customer satisfaction mess with this iPad screw-up.


Being ridiculous, aren't you? Apple knew all well that by design CDMA does not allow for concurrent voice/data transmission and yet they begged Verizon to accept iPhone (after Droids started killing it). I hope it was sarcasm.
Rating: 4 Votes
44 months ago

Your post shows that you have no reading comprehension skills to speak of. This is not on Apple but rather a screw up at Foxconn where they reused CDMA network identifiers in a batch which had previously already been used.


With this logic Apple will never be at fault because they produce absolutely nothing by themselves nowadays.
Rating: 3 Votes
44 months ago

There are more VZW ipads sitting in the local stores around me that a recall would not effect them.

In the local Target's and Walmarts, there clogging the shelves cause no one wants them . Everyone's waiting for LTE from Verizon in this area.


AT&T dominates


It doesn't seem to me that the VZW version is undesirable b/c of lack of LTE as the ATT is 3G too. However, what was a turn off for me with the VZW version is that the 3G service is limited to the the U.S. where as I can take my ATT version almost anywhere in the world, buy a relatively inexpensive prepaid SIM card on arrival and have data at my beck and call.
Rating: 2 Votes
44 months ago

The issue is that a few Verizon iPads have been given the same meim number, so as a preventive measure all iPads are being scanned. It's no big deal so stop stressing.

The issue is that when trying to activate you cant because the number has already been used. And as there is no sim card to switch out only option is new unit.


Another SIM wouldn't help even if it was a GSM model. A SIM contains just network customer info, something that's programmed remotely with CDMA.

The problem is with the mobile identity code burned into the radio chip. Whether it's GSM or CDMA, duplicates will cause trouble.

Edit: oops. I see Nermal already pointed this out.
Rating: 2 Votes
44 months ago

Verizon has done nothing but embarrass Apple. First, they crippled the iPhone (no data/voice multitasking) and now they cause a huge financial and customer satisfaction mess with this iPad screw-up.


Talk about stupid post.

AT&T has never embarrassed Apple? Never mind the fact that they have the worst ratings.

Oh yeah, Apple made the iPad, not Verizon.

Owned.
Rating: 1 Votes
44 months ago
Are these destined to become "refurbished" wifi ipads now?
Rating: 1 Votes
44 months ago
I think it's good that they caught the problem and stopped the shipment.
Rating: 1 Votes
44 months ago

which you can't do with a Verizon device, because they don't have sim cards. Thus the recall. They have to wipe and rebuild the software so they can put in a new ID..


As noted above, SIMs are not relevant.

The problem is with the unique id burned into the radio board at manufacture time. Apparently Foxconn accidentally reused a sequence of them.

They could just as easily have done the same mistake with the GSM cards and also required a recall.

The duplicate radio boards will probably be removed and disposed of.
Rating: 1 Votes

[ Read All Comments ]