Apple to Offer Free Cases for iPhone 4 Customers
At its iPhone 4 press conference today, Apple CEO Steve Jobs announced the results of the company's investigation into complaints of signal problems on the new device. According to Jobs, the issue is being experienced by a very small proportion of customers but that the company wants every customer to be satisfied.
To that end, Jobs outlined three steps the company has taken:
- iOS 4.0.1 fixes the signal strength display issue by recalibrating the "bars" displayed, and all customers should apply the software update.
- Apple will provide all iPhone 4 customers who purchase their phones by September 30th a free case. Customers will be able to choose from Apple's own bumpers, as well as third-party cases sourced from other vendors. Customers who have already purchased a bumper can receive a refund. Apple's site will begin taking orders for the free cases beginning late next week, and the company will re-revaluate the case situation as it gets closer to the September deadline.
- Any customer who is still unhappy with their iPhone 4 can return it, provided it is undamaged, within 30 days of purchase with no restocking fee charged.
Jobs maintained throughout that the issue was one common to other mobile phones and according to their data, this affects a very small percentage of iPhone 4 owners.
Top Rated Comments
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21 months ago
Hell has frozen over.
In all seriousness though, I found all the numbers pretty convincing of Steve's points. Far fewer phones have been returned, which I think says everything. Very few people are experiencing this issue.
In all seriousness though, I found all the numbers pretty convincing of Steve's points. Far fewer phones have been returned, which I think says everything. Very few people are experiencing this issue.
21 months ago
Extra, Extra...
September 30th is a really long extension for returns - speaks of confidence for consumer satisfaction.
September 30th is a really long extension for returns - speaks of confidence for consumer satisfaction.
21 months ago
From "Coverage of Apple's iPhone 4 Press Conference":
If you're still not happy, you can return your undamaged iPhone 4 within 30 days for a full refund, no restocking fee
Any customer who is still unhappy with their iPhone 4 can return it, provided it is undamaged, within 30 days of purchase with no restocking fee charged.
Is it definitely 30 days from purchase and not 30 days from today?
21 months ago
Where do I go to get this refund for my bumper? Is with the free case site or at a retail store?
21 months ago
Is it definitely 30 days from purchase and not 30 days from today?
Why does it matter? The phone hasn't been out 30 days. If you need to return it, return it now.
21 months ago
I think there is a virtual riot of pissed and happy apple consumers.....
Riot!!!!!! Free bumpers instead of bricks!
Riot!!!!!! Free bumpers instead of bricks!
21 months ago
His numbers were garbage.
When I returned my phone, because it wouldn't make a call without failing, the reason indicated on the RMA was "changed mind".
Also you don't buy an Armani suit to walk around with a parka over it all day. Why couldn't they just admit to the conductivity issues and tell people they were going to fix it?
When I returned my phone, because it wouldn't make a call without failing, the reason indicated on the RMA was "changed mind".
Also you don't buy an Armani suit to walk around with a parka over it all day. Why couldn't they just admit to the conductivity issues and tell people they were going to fix it?
21 months ago
All seems pretty fair to me, they presented the facts, made an offer and tried to set the record straight against some of the rumour and hysteria that has spread.
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