Got a tip for us? Share it...

AT&T Temporarily Suspends New iPhone Pre-Orders


While AT&T and Apple have both sold out of their launch day allotments for iPhone 4 in the United States, customers are undoubtedly still trying to join the queue of pre-orders scheduled for later shipping dates. According to Boy Genius Report, however, those customers looking to pre-order an iPhone 4 or 3GS today may want to avoid AT&T's direct sales channels, as the company has reportedly temporarily suspended all new pre-orders as it attempts to work through the backlog from yesterday's demand.

Pre-orders for iPhone 4 and iPhone 3GS 8GB are Temporarily Suspended

Effective close of business on June 15, 2010, the ability to place pre-orders (new activations, upgrades and exchanges) has been temporarily suspended. There is a special team that will be manually working all pre-orders from June 15th that were held in a pending status. Under no circumstances should new pre-orders be attempted in the system.

This suspension impacts Phoenix, Premier, OPUS (COR), and System X (DMDR).

Please stay tuned to future bulletin communications for any updates.

U.S. customers looking to pre-order through Apple are currently facing shipping estimates of July 2nd for both iPhone 4 models available at the moment. The company should also be reserving some stock for walk-in sales at its retail stores on the June 24th launch day, although those should quickly sell out and will likely require a significant wait in line for those looking to purchase on launch day without a reservation.

Top Rated Comments

(View all)

22 months ago
I'm still not entirely sure my order though AT&T will be fulfilled since I never got a confirmation. Maybe that will come today.
Rating: 0 Positives / 0 Negatives
22 months ago
Wow! Fail, fail, and more fail.
Rating: 0 Positives / 0 Negatives
22 months ago
I still can't get passed "We were unable to complete set up online." So, I give up and I'm not waiting in line. Oh well.
Rating: 0 Positives / 0 Negatives
22 months ago
Man... how many millions will they sell on launch day alone!!? Could this possibly become Apple's largest launch day to date?
Rating: 0 Positives / 0 Negatives
22 months ago
what recession?
Rating: 0 Positives / 0 Negatives
22 months ago

Man... how many millions will they sell on launch day alone!!? Could this possibly become Apple's largest launch day to date?


While I think the number of people preordering yesterday was probably impressive, I don't think it was anything unheard of. The servers should have been able to handle it.
Rating: 0 Positives / 0 Negatives
22 months ago

Wow! Fail, fail, and more fail.


How is this a fail? Factories don't have unlimited capacity to produce units. The thing sold out. It happens.

Besides, that whole "fail" thing is old, and, quite frankly, was stale to begin with.
Rating: 0 Positives / 0 Negatives
22 months ago
I couldn't get through yesterday the numerous times I tried. Looks like I'll be camping out in hopes of getting one of the first-come first-serve iPhones. Otherwise I'll just wait it out and get it later in July or August when there's plenty of stock and shorter lines at stores.
Rating: 0 Positives / 0 Negatives
22 months ago
Does anyone know what the pre-order numbers were on the 3GS?
Rating: 0 Positives / 0 Negatives
22 months ago
AT&T completely pooped the bed on this one. Every aspect of their pre-ordering system was flawed. Gizmodo has evidence of people logging into their account, only to be greeted by other people's info. Apple not being able to access their servers. C'mon. You would have thought that Apple would have had their own secure access to AT&Ts info. Now there is evidence that AT&T's server had a melt down over the weekend. How unprofessional can this company get?

Apple should pay AT&T to be released out of the exclusive deal. It's getting very ugly and Apple's name is being dragged threw the mud.
Rating: 0 Positives / 0 Negatives

[ Read All Comments ]