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AT&T CEO on Enterprise iPad Adoption and Wireless Voice Quality Improvements


In an interview on CNBC today, AT&T CEO Randall Stephenson spent a considerable amount of time discussing the carrier's relationship with Apple, initially focusing on the iPad and its strong adoption, particularly among business users.

I think this is going to be really a significant product for enterprise. You think about, you know, our objective is just to mobilize everything. Whether it's in the home or the workplace, this is a device that really lets you think differently about mobilizing all of the applications that you see in business. And we're getting a strong interest from our large business customers on bringing this device into their environments, and whether it's working with the salesforce, whether it's order takers, any number of areas, are really excited about bringing this device in.

Near the end of the interview, the conversation turned back to the company's wireless network, and persistent voice quality issues that have been plaguing the company in certain markets. Stephenson acknowledged the issues caused by "impressive" customer adoption in those locations and noted that the company feels that voice quality is "getting to where it should be".

The uptake and the demand was dramatic, and there are particular markets like New York. The demand was really impressive, and it had an effect on voice quality. We have been going hard at the voice quality issue in New York, and made tremendous progress. And so, we're getting to a point where voice quality is getting to where it should be, and mobile broadband is the fastest in the nation. as measured by any number of independent people.

AT&T has repeatedly claimed that it is investing heavily in areas like Manhattan and San Francisco that have been seeing performance issues, and while the company's call service has continued to receive less-than-stellar marks.

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22 months ago
Considering I still drop calls consistently in NYC, they've got some more work to do.
Rating: 0 Positives / 0 Negatives
22 months ago
How about getting your Fat *** of of TV and fix your servers so we can pre-order our iphone 4's?
Rating: 0 Positives / 0 Negatives
22 months ago
*sigh* I wish the phone company you could pick could be a little more like picking which company is going to do your land-line. Go to the electronics store, pick a phone, plug it in.
Rating: 0 Positives / 0 Negatives
22 months ago
I still hate you.

Fix your servers.
Rating: 0 Positives / 0 Negatives
22 months ago
I despise all carriers, but I have to say I've never had a problem with coverage, data access, voice quality or dropped calls with AT&T. While there are certainly many who have, one has to wonder how many are griping illegitimately just to get in on the pile-on. It's fashionable to hate on Apple and AT&T these days.

And how many of these public (and anonymous) gripes are engineered by other carriers and their PR firms?
Rating: 0 Positives / 0 Negatives
22 months ago



And how many of these public (and anonymous) gripes are engineered by other carriers and their PR firms?


There is no way to fake the overwhelming dissatisfaction that customers have with AT&T in certain markets. It's not only on anonymous forums like this but has been written about by reputable media sources and journalists.

I realize AT&T performs well in other places, but I can tell you its been pretty bad in my area. Hopefully, it will improve.
Rating: 0 Positives / 0 Negatives
22 months ago

I realize AT&T performs well in other places, but I can tell you its been pretty bad in my area. Hopefully, it will improve.


True. It worked very well for me in Austin, but Manhattan is a fully different situation. I'm looking forward to them moving forward with some of their plans/promises/goals/dreams.
Rating: 0 Positives / 0 Negatives
22 months ago
"and noted that the company feels that voice quality is "getting to where it should be""

He's a lying scumbag! My connection at home goes from 3 bars to 1 bar and multiple dropped calls per day. I know they switched a tower (I'm a 2G user) but they keep telling me my signal according to them is strong, or it's my phone (I'm on my 3rd), Apple, me, my fridge, my microwave. Then this slimeball comes out and says crud like this?! Slap in the face! Apple, get rid of these guys!!!!
Rating: 0 Positives / 0 Negatives
22 months ago
I live in Silicon Valley and if anything, it's gotten worse over the last year. It downright sucks wet donkey balls. I want an iPhone 4 but waiting until fall or next year to see if that mythical Verizon model ever appears.
Rating: 0 Positives / 0 Negatives
22 months ago
KILL STEPHENSON WITH FIRE

You're the head of the worst company next to BP.
And that's saying something since you guys haven't spilled millions of tons of oil. Yet.

You can't keep riding on the glorious fact that you trusted Apple with their wild iPhone some four years ago. That one smart move is not enough to be a good company.
Rating: 0 Positives / 0 Negatives

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