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Apple Addresses iTunes Crashing After Firmware 2.2.1 Upgrade

Friday February 6, 2009 1:20 am PST by Arnold Kim
After the iPhone 2.2.1 firmware update, some users found they had persistent problems with iTunes crashing with both iPhones and even iPods. Apple has issued the following email to some of the affected customers:

Dear Customer,

Recently, we uncovered an issue which was causing iTunes to unexpectedly quit when synced with an iPod or an iPhone. This issue impacted a small number of users, and we have identified your account as potentially being affected.

If you have experienced this issue, please follow these steps in order to sync your iPod or iPhone with iTunes:
1. Launch iTunes
2. Select "Deauthorize Computer" from the Store menu
3. Enter your iTunes Store Account ID and Password, then click the Deauthorize button
4. Next, choose "Authorize Computer" from the Store menu
5. Enter your iTunes Store Account ID and Password, then click the Authorize button

Once you have successfully deauthorized and reauthorized your computer, you should be able to sync your iPod or iPhone to iTunes.

I sincerely apologize for any inconvenience that you may have experienced as a result of this issue.

Thank you for being an iTunes Store customer.
iTunes Store Team

The fix has been circulating on the internet for a number of days and many readers have reported that this procedure corrects the problem. Some, however, have to take the additional step of "purchasing" a Free iTunes App after following the steps before syncing will work again.
[ 29 comments ]

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zephead
39 months ago
Woohoo for being too lazy to upgrade! can't sleep, clown will eat me
Rating: 0 Positives / 0 Negatives
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locust76
39 months ago
Must only affect a small number of users. I upgraded two iphones on two different computers mere minutes after the update came out (one with Vista, one with 7), and both work fine.
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daneoni
39 months ago
I didn't have this issue to begin with. I sync my 30GB iPod and iPhone just fine
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alexbates
39 months ago
Good thing I didn't have a problem with that! I'm glad it's just a small number of users.
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Chris Blount
39 months ago
I was wondering when this issue would appear on the home page of MacRumors. It's been a problem for many of us for quite a few days. Luckily it's easily resolved. Thanks for posting this and making people aware.
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gadgetfreak98
39 months ago
I did not upgrade and still had the exact same issue and got the same e-mail from Apple describing the fix. My understanding is it is more likely regarding the upgrade process for individual songs to iTunes Plus format.

So just to be clear -- particularly to the prior poster who was pleased at his/her good fortune as a side-benefit of laziness -- the issue is not about the firmware upgrade.

To the administrators, it probably makes sense to confirm for yourself this is true and possibly update the title and details in the story to help those non-upgraders who are suffering this issue.

The fix, by the way, which someone amazingly figured out a couple of days ago, fixed the issue for me right away.
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UnseenLlama
39 months ago

Woohoo for being too lazy to upgrade! can't sleep, clown will eat me


Watch out for the clowns pal....
Rating: 0 Positives / 0 Negatives
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budfoot
39 months ago
But... why does a phone or ipod firmware go on messing with my computer?

It doesn't make sense...
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preservative
39 months ago
Will there be an ipatch?
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Jonny75
39 months ago

Will there be an ipatch?


Only for pirate copies.
Rating: 0 Positives / 0 Negatives

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