Apple CarPlay Contributes to Higher Vehicle Satisfaction in Latest Survey
A new survey released last week by J.D. Power shows that U.S. consumers continue to prefer vehicles with support for Apple CarPlay.
The market research firm's annual U.S. Automotive Performance, Execution, and Layout (APEAL) Study found overall satisfaction with in-vehicle infotainment systems to average 805 on a 1,000-point scale. However, satisfaction was higher among owners who use Android Auto (832), and even higher for those who use CarPlay (840).
The study is based on responses from 99,144 owners of new 2024 model-year vehicles in the U.S. who were surveyed after 90 days of ownership, according to J.D. Power. The study was conducted from July 2023 through May 2024.
CarPlay has routinely fared well in vehicle satisfaction studies since launching in 2014, so this latest one is no surprise. However, it comes after General Motors last year controversially decided to stop offering CarPlay and Android Auto in its new electric vehicles, in favor of its own software system. Electric vehicle maker Rivian also prefers its own software over CarPlay. J.D. Power's study reinforces that these automakers are betting against a consumer preference, and it remains to be seen if they will ever reverse course.
The next-generation version of CarPlay that Apple announced in 2022 has yet to become available in any vehicles, but Apple's website says the rollout will begin this year. Next-generation CarPlay will be more deeply integrated across multiple screens in a vehicle, offer a built-in FM radio app and climate controls, and more. It will also be highly customizable, allowing automakers to tailor the design of the system to uniquely match their vehicles.
Popular Stories
Apple today confirmed to Reuters that it has acquired Q.ai, an Israeli startup that is working on artificial intelligence technology for audio.
Apple paid close to $2 billion for Q.ai, according to sources cited by the Financial Times. That would make this Apple's second-biggest acquisition ever, after it paid $3 billion for the popular headphone and audio brand Beats in 2014.
Q.ai has...
Apple recently updated its online store with a new ordering process for Macs, including the MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, and Mac Pro.
There used to be a handful of standard configurations available for each Mac, but now you must configure a Mac entirely from scratch on a feature-by-feature basis. In other words, ordering a new Mac now works much like ordering an...
Last year, Apple launched CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. Nearly nine months later, CarPlay Ultra is still limited to Aston Martin's latest luxury vehicles, but that should change fairly soon.
In May 2025, Apple said many other vehicle brands planned to offer CarPlay Ultra, including Hyundai, Kia, and Genesis. At the time,...
A newly surfaced resale operation is seemingly offering Apple Store–exclusive display accessories to the public for the first time, potentially giving consumers access to Apple-designed hardware that the company has historically kept confined to its retail environments.
Apple designs a range of premium MagSafe charging stands, display trays, and hardware systems exclusively for displays in ...
Apple today introduced its first two physical products of 2026: a second-generation AirTag and the Black Unity Connection Braided Solo Loop for the Apple Watch.
Read our coverage of each announcement to learn more:Apple Unveils New AirTag With Longer Range, Louder Speaker, and More
Apple Introduces New Black Unity Apple Watch BandBoth the new AirTag and the Black Unity Connection Braided...
