Apple CarPlay Contributes to Higher Vehicle Satisfaction in Latest Survey

A new survey released last week by J.D. Power shows that U.S. consumers continue to prefer vehicles with support for Apple CarPlay.

Apple CarPlay Dash
The market research firm's annual U.S. Automotive Performance, Execution, and Layout (APEAL) Study found overall satisfaction with in-vehicle infotainment systems to average 805 on a 1,000-point scale. However, satisfaction was higher among owners who use Android Auto (832), and even higher for those who use CarPlay (840).

The study is based on responses from 99,144 owners of new 2024 model-year vehicles in the U.S. who were surveyed after 90 days of ownership, according to J.D. Power. The study was conducted from July 2023 through May 2024.

CarPlay has routinely fared well in vehicle satisfaction studies since launching in 2014, so this latest one is no surprise. However, it comes after General Motors last year controversially decided to stop offering CarPlay and Android Auto in its new electric vehicles, in favor of its own software system. Electric vehicle maker Rivian also prefers its own software over CarPlay. J.D. Power's study reinforces that these automakers are betting against a consumer preference, and it remains to be seen if they will ever reverse course.

The next-generation version of CarPlay that Apple announced in 2022 has yet to become available in any vehicles, but Apple's website says the rollout will begin this year. Next-generation CarPlay will be more deeply integrated across multiple screens in a vehicle, offer a built-in FM radio app and climate controls, and more. It will also be highly customizable, allowing automakers to tailor the design of the system to uniquely match their vehicles.

Related Roundup: CarPlay

Popular Stories

hikawa phone grip stand apple%402x

Apple Launches Second Limited-Edition iPhone Accessory in a Month

Friday November 21, 2025 3:53 am PST by
Apple has begun selling the Hikawa Phone Grip and Stand, a new limited-edition iPhone accessory designed with accessibility in mind. Designed by LA-based Bailey Hikawa to celebrate the 40th anniversary of accessibility at Apple, the grip uses magnets to securely snap onto any iPhone with MagSafe. Apple says it can be removed with ease, and doubles as a stand with two different viewing...
iOS 26

iOS 26.2 Adds These New Features to Your iPhone

Thursday November 20, 2025 10:50 am PST by
iOS 26.2 is currently in beta testing. The upcoming update includes a handful of new features and changes on the iPhone, including a new Liquid Glass slider for the Lock Screen's clock, offline lyrics for Apple Music, and more. In a recent press release, Apple confirmed that iOS 26.2 will be released to all users in December, but it did not provide a specific release date. Keep reading...
Apple Shopping Event 2025

Apple Announces 2025 Black Friday Event, Here's What You Can Get

Thursday November 20, 2025 6:28 am PST by
Apple's annual four-day Black Friday through Cyber Monday shopping event is returning on Friday, November 28 through Monday, December 1 in many countries, including the United States, Canada, Australia, New Zealand, France, Germany, Italy, Spain, the United Kingdom, Belgium, the Netherlands, Sweden, Thailand, and others. During the shopping event, customers can get an Apple gift card with...
iOS 26 on Three iPhones

iOS 27 Will Reportedly Have Two Key Upgrades

Sunday November 23, 2025 8:48 am PST by
iOS 27 will reportedly have two major elements: quality improvements and new AI features. In his Power On newsletter today, Bloomberg's Mark Gurman said that iOS 27 will be similar to Mac OS X Snow Leopard, in the sense that Apple is focused on improving "quality and underlying performance" over adding new features. Gurman said there is one exception to this rule, though, as he expects...
maxresdefault

The MacRumors Show: iPhone 18 Pro Looks Like a Huge Upgrade

Friday November 21, 2025 9:10 am PST by
On this week's episode of The MacRumors Show, we talk through all of the new features and improvements expected to come to next year's iPhone 18 Pro and iPhone 18 Pro Max models. Subscribe to The MacRumors Show YouTube channel for more videos Apple's next-generation iPhones are less than ten months away and we already have a good idea about what to expect based on corroborated leaks, rumors,...
Apple Foldable Thumb

Foldable iPhone to Debut These Two Breakthrough Features

Wednesday November 19, 2025 7:26 am PST by
Apple's first foldable iPhone is expected to launch alongside the iPhone 18 Pro models in fall 2026, and it's shaping up to include two standout features that could set it apart from the competition. The book-style foldable will reportedly feature an industry-first 24-megapixel under-display camera built into the inner display, according to a recent JP Morgan equity research report. That...
General Black Friday Deals 25 Red

Apple Black Friday Deals Available Now on AirPods, iPads, Accessories, and More

Friday November 21, 2025 8:48 am PST by
We're only a few days away from Black Friday, which will take place on Friday, November 28 in 2025. As always, this will be the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When...
ipad black friday 2025

The Best Early Black Friday iPad Deals

Thursday November 20, 2025 10:20 am PST by
Black Friday is just over a week away, and iPad deals have finally started to flood in at retailers like Amazon and Best Buy. Below we're tracking discounts on every current generation iPad, including lowest-ever prices on M3 iPad Air and M5 iPad Pro, plus steep markdowns on iPad and iPad mini. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a ...
iPhone 17 Pro Cosmic Orange

10 Reasons to Wait for Next Year's iPhone 18 Pro

Wednesday November 19, 2025 4:00 am PST by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth...

Top Rated Comments

Wolf Puppy Avatar
17 months ago
I will not consider a vehicle if it lacks CarPlay. I’m sure many agree.
Score: 99 Votes (Like | Disagree)
DocMultimedia Avatar
17 months ago

Carplay is whatever. If you've ever been in a car with a good infotainment system like a Tesla, or Polestar. Carplay is a luxury. Of course if you drive crap cars you'd want it
I will never get another Tesla. Miserable experience by itself, and even worse without CarPlay. Even though my Tesla is only three years old I've started looking at other cars (usually my cars last me 15 years or more). CarPlay is now a requirement for me.
Score: 36 Votes (Like | Disagree)
Goodeye Avatar
17 months ago
And yet GM wants to remove it for their own in-house crap which I don’t care if they are working with Google on it, their attempts thus far on their infotainment systems have been utter trash.

Then you have Rivian and others who say: “we’re not going to add it even when our customers ask for it”.

Good luck if people keep pushing for it then maybe there is a reason. I need something seamless not your inferior systems trying to make sense of what’s on my phone so I can access it.
Score: 31 Votes (Like | Disagree)
orev Avatar
17 months ago
People want CarPlay because car makers just don't have the right mentality for supporting a software app platform. They think about cars as hardware that you sell and then they don't want to think about it except for getting maintenance fees from you. Software makers know that you need a team of people dedicated to supporting the software, releasing updates, etc.

That's why a phone will always be better than the built-in interface. You upgrade your phone every few years. Cars you upgrade maybe once a decade (if you're being financially smart). People also don't want to pay for another data subscription for their car to be connected to 5G when the phone they have with them already has a data connection.
Score: 21 Votes (Like | Disagree)
Mousse Avatar
17 months ago
People like consistency. Who wants to learn a new UI every time they get in a new car? Besides, the home grown infotainment system of auto manufacturers is rubbish.

Personally, I'd do away with infotainment systems all together. I'm OG; just give me buttons and knobs for climate control. I don't need radios or other distractions.
Score: 18 Votes (Like | Disagree)
con2apple Avatar
17 months ago
No surprise.
Competition from Apple has made the media systems in cars better.
But let's be honest, it's still a disaster in comparison.

I still don't understand why an iPhone SE 1G can display a smooth map view via CarPlay, but the computer in a Mercedes S-Class fails to do so.
Score: 16 Votes (Like | Disagree)