Mophie's 3-in-1 Travel Charger With MagSafe Temporarily Pulled From Apple Store Amid Widespread Charging Issues - MacRumors
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Mophie's 3-in-1 Travel Charger With MagSafe Temporarily Pulled From Apple Store Amid Widespread Charging Issues

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Mophie's 3-in-1 Travel Charger with MagSafe has been temporarily removed from the Apple online store due to ongoing charging issues. You also can no longer purchase the accessory directly from ZAGG's website.

mophie charger 1
Beginning in late June, users in Apple's discussions community began pointing out an issue where an iPhone, Apple Watch, or AirPods placed on the charger would fail to get a consistent charge. The devices would constantly ping as they disconnected and reconnected to the charging source.

Many of the users in the thread on Apple's discussions community mentioned that they had owned the Travel Charger for over a year with no problems, and all began having the same issue around the same date. Apple has now recalled the accessory, so if you purchased it at an Apple Store or on Apple's website you can contact them for a full refund.

In a response on its website, ZAGG noted that it is aware of the issue with the Travel Charger, "which can cause intermittent charging with your device." The company said it has identified the issue and will release a firmware update to the accessory soon. It's unclear when the Travel Charger will return to the ‌Apple Store‌ and ZAGG store.

Mophie originally launched the Travel Charger in January 2022 at a price of $150. It's a MagSafe-compatible accessory that provides simultaneous charging to an iPhone, Apple Watch, and AirPods. It includes a USB-C wall adapter and USB-C cable in the box.

(Thanks, James!)

Tags: Mophie, Zagg

Top Rated Comments

e-coli Avatar
e-coli
36 months ago
Put this thing on your nightstand and you're guaranteed to be freed from those pesky second dates.
Score: 9 Votes (Like | Disagree)
Johnny Steps Avatar
Johnny Steps
36 months ago
I wish they would update the MagSafe Duo.
Score: 8 Votes (Like | Disagree)
J
Jessyjj
36 months ago

Oh hell, I'm one of the many who have been dealing with this issue - mophie/Zagg is unhelpful at best, saying a fix will eventually be made available, but in the meantime denies all replacement claims. Going back to the Apple Store for a refund yield the same sort of frustrating "you're on your own, sorry" response because I was out of the 15-day period during which refunds are issued.

For a CA$200 charger, I can say this is very disappointing on all sides.
It’s now been recalled (this week). Go back and you’ll be able to get the refund. I bought my device last December and got it refunded today!
Score: 7 Votes (Like | Disagree)
J
Jessyjj
36 months ago

Apple has not made any official comments on the issue nor do they provide any such responsibility. They direct you straight to the manufacturer. In this case it's Zagg. Zagg has stated that they are due to release an updated hardware product which they will send out to affected customers when they obtain a new shipment of fixed product. :)
Apple are now accepting returns and providing refunds if you have a valid receipt. The store I went to confirmed they have been recalled (I submitted this article to macrumors and here is my post from earlier today https://discussions.apple.com/thread/254963330?answerId=259311739022#259311739022)
Score: 6 Votes (Like | Disagree)
ericg301 Avatar
ericg301
36 months ago
how is this better than the $30 no name knockoffs on amazon? i have a couple of those and they work great.
Score: 5 Votes (Like | Disagree)
darkpaw Avatar
darkpaw
35 months ago
Okay, so the product worked then stopped working. The company's support email system fires out boilerplate responses, not helping anyone. They create a firmware dongle (more e-waste) and start charging shipping for it. Then they realise they shouldn't have charged shipping for it, and refund people who paid that. Then the firmware dongle doesn't fix it properly.

I don't think I'll ever buy another Mophie or ZAGG product again.
Score: 4 Votes (Like | Disagree)
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