Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues - MacRumors
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Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues

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Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer's iPhone is unexpectedly restarting.

iPhone Apple Logo Boot
When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new "System Stability" diagnostic tool, which will evaluate the device's analytics logs to determine if multiple unexpected restarts have taken place over the previous 14 days.

If the diagnostic determines unexpected restarts have taken place, Apple advises technicians to proceed with a hardware repair, according to an internal memo obtained by MacRumors. If the diagnostic passes, Apple advises technicians to direct the customer to a new support document with hardware and software troubleshooting tips.

The new diagnostic tool provides Apple technicians with a faster way to determine if a customer's iPhone is unexpectedly restarting compared to existing methods, such as restoring the device or manually reviewing analytics logs for kernel panics.

The new "System Stability" diagnostic suite is part of Apple Service Toolkit 2.

Tags: Apple Authorized Service Providers, Apple Store

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Top Rated Comments

dumastudetto Avatar
dumastudetto
54 months ago
One of the big reasons I'm so proud to be an Apple customer is their unwavering commitment to serving the needs of all us - be it the production of industry-leading products, software updates, best-in-class hardware support, expert repair, and going the extra mile for each and every one of us.
Score: 22 Votes (Like | Disagree)
iAFC Avatar
iAFC
54 months ago

It might just be a coincidence but earlier this week I started getting random restarts on my iPhone 13 Pro running 15.1.1
15.1.1? Why not update it to 15.6?
Score: 6 Votes (Like | Disagree)
S
senttoschool
54 months ago
This is groundbreaking tech. Only took Apple 15 years to develop this.


const unexpectedRestarts = select * from logs where restart = 'Unexpected'

If (unexpectedRestarts.length > 0) {
print("Need repair")
}
Score: 5 Votes (Like | Disagree)
P
planteater
54 months ago

Holy crap, I was JUST in the Apple Store yesterday and a customer was complaining about his iPhone restarting. I was there to get replacement AirPods and this guy kept butting into my conversation with the Genius. I hope he got his issue resolved.
If he was butting into my conversations, I’d wish him happy reboots.
Score: 5 Votes (Like | Disagree)
S
svish
54 months ago
Good to know about this. Faster servicing will be good.
Score: 3 Votes (Like | Disagree)
1BadManVan Avatar
1BadManVan
54 months ago

Isn't the maximum 2 years from purchase?
You can do month to month coverage. We still have apple care on all our iPad Air 3’s. Switched over to month to month in December and can continue to until apple considers it vintage.
Score: 2 Votes (Like | Disagree)
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