Test Suggests Face ID on iPhone 13 Doesn't Work After Screen Replacement By Third Party

Update: According to the video mentioned below, even if an iPhone 13 display is replaced with a genuine and original ‌iPhone 13‌ screen, Face ID will stop working. In the video, the repair provider swapped two original ‌iPhone 13‌ screens and in both cases, Face ID was inoperative after the new screens were installed. It seems to be the case that if the original screen is put back with the original ‌iPhone 13‌, Face ID returns, ruling out the possibility of an improper installation.



If a customer gets their ‌iPhone 13‌ display replaced by a third-party repair store or provider, such as those not licensed or affiliated with Apple through its Independent Repair Program, Face ID on the iPhone will no longer be useable.

iPhone 13 Face ID
Apple has long faced criticism for making it difficult for third-party repair stores and providers to fix and repair their products. Apple already displays a prompt for customers inside Settings that informs them that their display is a "non-genuine display," and a similar prompt for "non-genuine cameras" was introduced earlier this year.

Apple claims these prompts help inform customers that they aren't using genuine Apple parts and is part of its more comprehensive plan to ensure customer devices are only repaired and diagnosed by certified Apple technicians.

With the ‌iPhone 13‌ this year, Apple further makes it more difficult for customers to get repairs from third-party stores and providers. As discovered in a repair video, the ‌iPhone 13‌ screen includes no components for Face ID to function, as all the parts for the TrueDepth system are housed in the ‌iPhone‌ itself.

Despite this, if an ‌iPhone 13‌ display is replaced with a "non-genuine" or even a genuine, original ‌iPhone 13‌ display, Face ID stops working, despite there seemingly being no hardware within the display itself needed for Face ID to function.

Important Display Message
Unable to verify this iPhone has a genuine Apple display.

Apple runs its own Independent ‌iPhone‌ Repair Program, which is designed to allow any company or third-party repair center to become an authorized Apple service provider only if they meet the requirements and go through the process.

Apple has expanded the program to more countries worldwide, but compared to fully independent third-party repair providers, authorized Apple outlets often have higher prices, longer wait times, and poor customer service. Companies and stores certified through Apple get access to genuine Apple parts, manuals, and device instructions, including information not available to third-party repair stores.

Given the lack of hardware reasoning for the ‌iPhone 13‌'s Face ID to no longer be usable after a third-party screen is installed, Apple could patch this via an iOS update if it's a simple iOS 15 bug. Keeping in mind its past efforts to consolidate ‌iPhone‌ repairs to only stores and centers it chooses to consider "authorized," however, this is unlikely to be a mistake and will only further fuel the Right to Repair movement. We've reached out to Apple for comment.

Related Roundup: iPhone 13
Buyer's Guide: iPhone 13 (Buy Now)
Related Forum: iPhone

Top Rated Comments

Wanted797 Avatar
10 weeks ago
We need right to repair so much.
Score: 79 Votes (Like | Disagree)
Bushibot Avatar
10 weeks ago
This is the kind of behavior that gets more and more attention on right to repair laws.
Score: 43 Votes (Like | Disagree)
Adithya007 Avatar
10 weeks ago
hahahahahahahha matter of time before the iPhone will self destruct itself when opened. Tim Apple. ??
Score: 42 Votes (Like | Disagree)
Pakaku Avatar
10 weeks ago

Apple could patch this via an iOS update if it's a simple iOS 15 bug.
Well, as we all know with Apple... it's not a bug, it's a feature!
Score: 22 Votes (Like | Disagree)
JPack Avatar
10 weeks ago
Maybe Apple will eventually Face ID the person performing repairs and compre it against a list of authorized Apple repair techs. For safely reasons of course and nothing to do with money. ?
Score: 17 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
10 weeks ago
Sounds like Apple doesn't want you taking your precious iPhones to the third party.
Score: 16 Votes (Like | Disagree)

Related Stories

iphone 13 face id display repairs

iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

Thursday November 4, 2021 12:07 pm PDT by
An inability to replace the iPhone 13's display without breaking Face ID could have a major impact on companies that offer iPhone repairs, iFixit said today in an article advocating for Right to Repair laws. iFixit first pointed out this repair issue in its iPhone 13 Pro teardown, and has confirmed it with multiple tests. Replacing the display of the iPhone 13 renders Face ID non-functional, ...
iphone 13 face id display repairs

Apple Walks Back iPhone 13 Display Repair Restriction That Disabled Face ID

Tuesday November 9, 2021 11:14 am PST by
Following the launch of the iPhone 13 models, iFixit and other independent repair outlets found that replacing the iPhone's display renders Face ID non-functional, limiting repairs to Apple itself, Apple Authorized Service Providers, and Apple-associated repair shops. The change made it much more difficult for smaller, independent repair shops to perform iPhone 13 display repairs on broken...
iphone 13 face id display repairs

Apple Bows to Pressure and Makes the iPhone 13 Easier to Repair

Monday November 15, 2021 2:16 am PST by
After backlash around the iPhone 13's repairability earlier this month, Apple has changed its policy and made its latest smartphone easier to repair. Image via iFixit Following the launch of the iPhone 13 lineup earlier this year, iFixit and other independent repair outlets discovered that replacing the iPhone's display renders Face ID non-functional. This limited basic screen repairs to...
maxresdefault

iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

Wednesday November 17, 2021 12:04 pm PST by
Apple this morning surprised the world with an unexpected "Self Service Repair" program, which is designed to allow customers access to genuine Apple parts, tools, and manuals for making their own device repairs. Subscribe to the MacRumors YouTube channel for more videos. Giving customers this kind of unprecedented access to repair guidelines and hardware is a major win for Right to Repair...
apple self service repair text

Apple's Parts Store for Do-It-Yourself Repairs Will Be Operated By a Third Party

Monday November 22, 2021 10:02 am PST by
Last week, Apple announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with the iPhone 12 and iPhone 13 lineups and later Macs with M1 chips. Apple said the program will be available starting early next year in the United States and expand to additional countries...
apple self service repair announcement

Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13

Wednesday November 17, 2021 6:07 am PST by
Apple today announced the "Self Service Repair" program, allowing users to complete their own repairs via a new online store dedicated to parts and tools. The Self Service Repair program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the iPhone 12 and iPhone 13 lineups. The scheme will be...
apple independent repair program

Only a 'Small Fraction' of iPhone Users Will Use Self Service Repair Program, Study Suggests

Friday November 19, 2021 8:25 am PST by
Very few iPhone users will repair their own iPhone to postpone their next smartphone purchase, despite the Self Service Repair program, according to research by Consumer Intelligence Research Partners (CIRP). Earlier this week, Apple announced the Self Service Repair program, giving customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts,...
apple independent repair program

U.S. President Joe Biden to Direct FTC to Draft Right to Repair Rules

Tuesday July 6, 2021 11:52 am PDT by
United States President Joe Biden plans to direct the U.S. Federal Trade Commission to create new right to repair rules that would affect tech companies like Apple, reports Bloomberg. The rules would prevent manufacturers from limiting consumers' options for repairing products at independent repair shops or on their own, and the presidential directive is expected to mention mobile phone...

Popular Stories

airtag in hand

Apple AirTag Linked to Increasing Number of Car Thefts, Canadian Police Report

Friday December 3, 2021 7:10 am PST by
Apple's AirTags are being used in an increasing number of targeted car thefts in Canada, according to local police. Outlined in a news release from York Regional Police, investigators have identified a new method being used by thieves to track down and steal high-end vehicles that takes advantage of the AirTag's location tracking capabilities. While the method of stealing the cars is largely ...
apple top apps games 2020

Apple Reveals the Most Downloaded iOS Apps and Games of 2021

Thursday December 2, 2021 12:05 am PST by
Along with naming its editorial picks for the top apps and games of 2021, Apple today shared charts for the most downloaded free and paid apps and games in the United States across 2021. The number one most downloaded free iPhone app was TikTok, followed by YouTube, Instagram, Snapchat, and Facebook. The top paid iPhone apps included Procreate Pocket, HotSchedules, The Wonder Weeks, and Touch...
m3 feature black

Macs With 'M3' Chips Expected to Use TSMC's 3nm Chip Technology With Test Production Reportedly Underway

Thursday December 2, 2021 7:36 am PST by
Apple's chipmaking partner TSMC has kicked off pilot production of chips built on its 3nm process, known as N3, according to Taiwanese supply chain publication DigiTimes. The report, citing unnamed industry sources, claims that TSMC will move the process to volume production by the fourth quarter of 2022 and start shipping 3nm chips to customers like Apple and Intel in the first quarter of...
telsa cyberwhistle

Elon Musk Urges Customers to Buy 'Tesla Cyberwhistle' Instead of Apple Polishing Cloth

Wednesday December 1, 2021 4:01 am PST by
Tesla CEO Elon Musk has encouraged customers to buy the "Cyberwhistle" for $50 instead of Apple's much-discussed Polishing Cloth. The product page, which Musk shared on Twitter on Tuesday evening, offers a limited edition stainless steel whistle with the same distinctive design of the Tesla Cybertruck:Inspired by Cybertruck, the limited-edition Cyberwhistle is a premium collectible made from ...
app store awards 2021

Apple Picks the 2021 App Store Award Winners, Highlighting the Best Apps of the Year

Thursday December 2, 2021 12:01 am PST by
Apple today shared its 2021 App Store Award winners, highlighting the 15 best apps and games selected by Apple's global App Store editorial team. The top apps were chosen for their quality, innovative technology, creative design, and positive cultural impact. "The developers who won App Store Awards in 2021 harnessed their own drive and vision to deliver the best apps and games of the year --...
MBA Mock White Front Blue

2022 MacBook Air Getting Major Display Upgrade With One Drawback

Friday December 3, 2021 3:01 am PST by
Apple's next-generation MacBook Air is reportedly set to bring over many of the new MacBook Pro's features, with one noticeable omission, according to recent reports. The latest MacBook Pro models feature a mini-LED "Liquid Retina XDR" display with deep blacks and support for up to 1,600 nits peak brightness. The display also features Apple's "ProMotion" technology, which is capable of...