AppleCare+ Now Covers Cracked Back Glass on iPhone 12 and iPhone 13 Models for Reduced $29 Fee

Apple today indicated that "back-glass only" damage on iPhone 12 and iPhone 13 models is now eligible for repair under AppleCare+ for a reduced fee of $29 in the United States, $39 in Canada, £25 in the UK, or the equivalent in other countries.

f1631642358
Prior to this change, cracked or damaged back glass on an iPhone 12 cost $99 to be repaired if the device was covered by an AppleCare+ plan.

In order to qualify for the $29 repair, the iPhone must be covered by AppleCare+ and have no additional damage beyond the damaged back glass that would prevent Apple from replacing the back glass, such as a bent or dented enclosure.

Back glass repairs at the reduced rate are not available on models older than the iPhone 12, according to Apple. More details are available on the iPhone Repair and Service website and in the newly updated AppleCare+ terms and conditions.

Related Roundups: iPhone 12, iPhone 13, iPhone 13 Pro
Related Forum: iPhone

Top Rated Comments

alexandr Avatar
14 months ago
nice, maybe i'll go commando.
Score: 12 Votes (Like | Disagree)
B4U Avatar
14 months ago

nice, maybe i'll go commando.
You didn't mean this, right? ?


Attachment Image
Score: 11 Votes (Like | Disagree)
EricNau Avatar
14 months ago
It's about time—

As far as Apple is concerned (i.e. for trade-in value), breaking the back is just as bad as breaking the front.

And ceramic shield is only on the front; in other words, the back is easier to break, yet for years it has cost $99 to replace the back vs. $29 to replace the screen. And let's not forget: the back doesn't need to be made of glass, a famously breakable material. It was practically a scam, so this is a welcome change.
Score: 6 Votes (Like | Disagree)
JPack Avatar
14 months ago
Win-win situation.

The owner no longer gets a refurbished iPhone with reworked components. And it's cheaper for the consumer.
Score: 6 Votes (Like | Disagree)
Htsi Avatar
14 months ago
Ie. no new device
Score: 5 Votes (Like | Disagree)
alpi123 Avatar
14 months ago
They're still replacing the entire phone, except for the display, battery and cameras (there are images on Twitter by technicians of what they get, it's basically a new phone without those components).

They're not only replacing the glass. That's so time-consuming and inefficient for them.
Score: 3 Votes (Like | Disagree)

Related Stories

applerefurbishedgoodastwo

Apple's $95 Million Settlement Over Refurbished Replacement Devices Not Being 'Equivalent to New' Moves Forward

Tuesday January 25, 2022 11:13 am PST by
Back in October, Apple agreed to pay $95 million to settle an ongoing class action lawsuit that accused the company of violating various U.S. laws and regulations by providing customers with refurbished replacement devices instead of new devices when repairs were required under AppleCare. Administrators handling the case have now updated the "Replacement Device Lawsuit" website with details...
iphone 13 face id display repairs

iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

Thursday November 4, 2021 12:07 pm PDT by
An inability to replace the iPhone 13's display without breaking Face ID could have a major impact on companies that offer iPhone repairs, iFixit said today in an article advocating for Right to Repair laws. iFixit first pointed out this repair issue in its iPhone 13 Pro teardown, and has confirmed it with multiple tests. Replacing the display of the iPhone 13 renders Face ID non-functional, ...
apple independent repair program

Only a 'Small Fraction' of iPhone Users Will Use Self Service Repair Program, Study Suggests

Friday November 19, 2021 8:25 am PST by
Very few iPhone users will repair their own iPhone to postpone their next smartphone purchase, despite the Self Service Repair program, according to research by Consumer Intelligence Research Partners (CIRP). Earlier this week, Apple announced the Self Service Repair program, giving customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts,...
apple care plus macbook pro

AppleCare+ for New 16-Inch MacBook Pro Costs $399

Wednesday October 20, 2021 5:21 pm PDT by
AppleCare+ for the new 16-inch MacBook Pro is priced at $399, which is a $20 increase over the cost of AppleCare for the prior-generation 16-inch model. AppleCare+ for the 14-inch MacBook Pro is priced at $279, which is a $10 increase over the cost of AppleCare+ for the prior-generation 13-inch Intel machine. Those who are picking up one of the new M1 Pro or M1 Max MacBook Pro models may...
samsung s22 drop test

Samsung Galaxy S22 Devices Prove More Breakable Than iPhone 13 in Drop Test

Monday February 28, 2022 10:32 am PST by
Samsung's Galaxy S22 devices appear to be more prone to damage when dropped than Apple's iPhone 13 models, according to drop tests conducted by Allstate Protection Plans. With major new smartphone releases, Allstate does the same set of drop tests to determine the degree of front, back, and side damage when a device hits the ground, and the testing indicates the iPhone's design is more durable. ...
apple self service repair announcement

Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13

Wednesday November 17, 2021 6:07 am PST by
Apple today announced the "Self Service Repair" program, allowing users to complete their own repairs via a new online store dedicated to parts and tools. The Self Service Repair program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the iPhone 12 and iPhone 13 lineups. The scheme will be...
apple self service repair text

Apple's Parts Store for Do-It-Yourself Repairs Will Be Operated By a Third Party

Monday November 22, 2021 10:02 am PST by
Last week, Apple announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with the iPhone 12 and iPhone 13 lineups and later Macs with M1 chips. Apple said the program will be available starting early next year in the United States and expand to additional countries...
maxresdefault

iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

Wednesday November 17, 2021 12:04 pm PST by
Apple this morning surprised the world with an unexpected "Self Service Repair" program, which is designed to allow customers access to genuine Apple parts, tools, and manuals for making their own device repairs. Subscribe to the MacRumors YouTube channel for more videos. Giving customers this kind of unprecedented access to repair guidelines and hardware is a major win for Right to Repair...

Popular Stories

AirPods Max 2022 Colors

Ten Things AirPods Pro 2 Tell Us About AirPods Max 2

Saturday September 24, 2022 1:00 am PDT by
Upon the release of the second-generation AirPods Pro, the AirPods Max became the oldest current-generation AirPods product still in Apple's lineup. Introducing several new features like Adaptive Transparency and the H2 chip, the second-generation AirPods Pro may provide some of the best indications yet of what to expect from the second-generation AirPods Max. Almost two years later, rumors...
apple watch series 7 aluminum colors yellowbg

Don't Want the Apple Watch Ultra or Series 8? Amazon Has Record Low Prices on Series 7 Models This Week

Friday September 23, 2022 6:56 am PDT by
The Apple Watch Series 8 and Apple Watch Ultra are now available to purchase, but if you aren't interested in these updates you can save a lot of money on Series 7 models right now on Amazon. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. The best deals are on cellular...
iOS 16

Apple Releases iOS 16.0.2 With Bug Fixes for iPhone 14 Pro Camera Vibration, Copy/Paste Issue and More

Thursday September 22, 2022 1:04 pm PDT by
Apple today released iOS 16.0.2, addressing a number of bugs that iPhone 14 owners have been experiencing since the new devices launched. iOS 16.0.2 comes two weeks after the launch of iOS 16, and it follows iOS 16.0.1, an update made available to iPhone 14 owners on launch day. The update is available for all iPhones that are capable of running iOS 16. The iOS 16.0.2 update can be...
14 vs 16 inch mbp m2 pro and max feature 1

New 14-Inch and 16-Inch MacBook Pros Reportedly Launching Later This Year

Friday September 23, 2022 7:08 am PDT by
Apple plans to release new MacBook Pro models in the fourth quarter of 2022, according to supply chain publication DigiTimes. The report does not mention specific models, but it very likely refers to the next-generation 14-inch and 16-inch MacBook Pros given that the 13-inch model was already updated earlier this year. There has been uncertainty surrounding the timing of new 14-inch and...
Tim Cook Apple Event

Gurman: New iPads and Macs May Be Announced Through Press Releases, No October Event

Sunday September 25, 2022 6:50 am PDT by
Apple may decide to release its remaining products for 2022, which include updated iPad Pro, Mac mini, and 14-inch and 16-inch MacBook Pro models, through press releases on its website rather than a digital event, according to Bloomberg's Mark Gurman. In his latest Power On newsletter, Gurman said that Apple is currently "likely to release its remaining 2022 products via press releases,...
Dynamic Island For Android Users Feature

Android App Copying iPhone 14 Pro's Dynamic Island Released on Play Store

Thursday September 22, 2022 7:57 am PDT by
A copycat version of the iPhone 14 Pro's Dynamic Island has arrived on Android's Google Play Store in the form of an app called "dynamicSpot." The app, still in beta, offers customers several different experiences at the top of their smartphones. In its current form, dynamicSpot offers playback control for songs, timers, battery status, and more features coming soon, according to the app's...
AirPods Pro Second Generation 2 Pairing Feature 1

AirPods Pro 2 Engravings Appear in iOS During Pairing and Connecting

Friday September 23, 2022 9:40 am PDT by
Customers who personalize their second-generation AirPods Pro charging case with an engraving will now have that engraving reflected directly on iOS as they pair and connect their AirPods Pro. Apple allows customers to personalize their AirPods Pro charging case with a special engraving that can include select emojis and Memojis. Unlike before, starting with the second-generation AirPods...
Apple Watch 6 New Features Feature 2

Six New Apple Watch Features Coming Later This Year

Friday September 23, 2022 8:12 am PDT by
With new Apple Watch Ultra and Series 8 models now in the hands of customers, Apple has brought a host of smart new features to many people's wrists. But there's more to come. Apple has a handful of additional features in store for Apple Watch Series 8 and Apple Watch Ultra owners before the year's end, and some of them are watchOS 9 functions, which means they will even work on older Apple ...
new airpods pro ear tips

Apple Explains Why Second-Generation AirPods Pro Ear Tips Are Incompatible With Original AirPods Pro

Thursday September 22, 2022 3:12 pm PDT by
Apple today explained why the new silicone ear tips for the second-generation AirPods Pro are not officially compatible with the original AirPods Pro. In an updated support document, Apple said the original AirPods Pro ear tips have "noticeably denser mesh" than the second-generation ear tips. Apple did not provide any additional details, but the mesh density could result in acoustical...