Apple Details Safety Measures When Reopening Apple Retail Stores, Including Curbside Pickup and Drop-off Option

Apple Senior Vice President of Retail & People Deirdre O'Brien today published a letter regarding Apple's approach on the reopening of retail stores. O'Brien mentioned that over 100 stores globally have already reopened their doors.

applestoresantamonica
The letter notes that when a store does reopen, face coverings will be required for both Apple employees and customers. Apple will also be providing face coverings to those who do not bring their own.

In addition to face coverings, temperature checks will be taken at store entrances and posted health questions will help in screening one who may have been exposed to COVID-19. O'Brien also mentions that deep cleaning on surfaces, display products, and highly trafficked areas will take place frequently throughout the day.

Customers who do enter Apple's retail stores will have "plenty of space," according to O'Brien. Apple will be limiting occupancy in each store, which will help in renewing Apple's focus on "one‑on‑one, personalized service at the Genius Bar and throughout the store."

O'Brien also details Apple's approach to serving its customers more effectively. As an alternative to entering some physical stores, customers can expect to see curb-side pickup and drop off options. As usual, customers can continue to place orders online for an at home delivery. After opening its first US stores last week, Apple will continue to reopen its US stores on a gradual basis.

Popular Stories

iOS 26 Feature

iOS 26.1 to iOS 26.4 Will Add These New Features to Your iPhone

Wednesday October 1, 2025 1:26 pm PDT by
iOS 26 was released last month, but the software train never stops, and iOS 26.1 beta testing is already underway. So far, iOS 26.1 makes both Apple Intelligence and Live Translation on compatible AirPods available in additional languages, and it includes some other minor changes across Apple Music, Calendar, Photos, and Safari. More features and changes will follow in future versions,...
john ternus on stage

Gurman: Major Apple Leadership Shakeup Impending With John Ternus as Next CEO

Monday October 6, 2025 6:21 am PDT by
Apple is entering its most significant leadership transition in more than a decade as multiple senior executives prepare to depart and CEO Tim Cook begins to shape the company's next generation of leaders, according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman explained that Jeff Williams, who was viewed as Cook's potential successor for several...
ios 26 1 slide to stop

Apple Fixes Alarms in iOS 26.1

Monday October 6, 2025 11:56 am PDT by
With the second beta of iOS 26.1, Apple updated the design of alarms set on the iPhone, making them harder to dismiss than before. Stopping an alarm in iOS 26.1 beta 2 requires a new Slide to Stop gesture rather than a simple tap. You can continue to tap to snooze an alarm, but if you want to turn it off entirely, you need to use a swipe. Transitioning from a tap to a slide gesture to...
iOS 26 Feature

iOS 26 Adds These 200 New Features and Changes to Your iPhone

Saturday October 4, 2025 8:19 am PDT by
Apple's website offers a list of nearly 200 new features and changes (PDF file) included in the software update, released last month. Apple also shared equivalent lists for iPadOS 26 and macOS Tahoe. iOS 26 is compatible with the iPhone 11 and newer. To install the update, open the Settings app on your iPhone, tap on General, and tap on Software Update. Below, we have highlighted eight ...
ipad mini 7 feature blue

iPad Mini 8 on the Way: Expected Features and Release Timeline

Monday October 6, 2025 5:05 am PDT by
A new iPad mini is "absolutely" on the way, according to Bloomberg's Mark Gurman. So what should we expect from the successor to the iPad mini 7 that Apple released a year ago? Processor and Performance Apple is working on a next-generation version of the iPad mini (codename J510/J511) that features the A19 Pro chip, according to information found in code that Apple mistakenly shared in...
iCloud iPhone 17 Pro

Apple Highlights Five Perks for iPhone Users Who Pay for iCloud Storage

Monday October 6, 2025 6:29 am PDT by
After launching new iPhones last month, Apple is promoting iCloud+ with a prominent banner on its home page, in a bid to boost its services revenue. In addition to more storage, all iCloud+ plans include five perks for iPhone users. As a refresher, iCloud includes 5GB of storage for free. If you want extra storage, you need to subscribe to an iCloud+ plan. In the United States, prices range...
iOS 26

Everything New in iOS 26.1 Beta 2

Monday October 6, 2025 3:54 pm PDT by
Apple released the second beta of iOS 26.1 and iPadOS 26.1, introducing useful changes to alarms, multitasking on the iPad, and more. There are also subtle tweaks to some of the Liquid Glass design elements as Apple continues to refine iOS 26. Alarms and Timers Alarms set using the Clock app now have a slide to stop button rather than a tap to stop button on the Lock Screen. To snooze an...
CarPlay Liquid Glass Light

Rivian CEO Doubles Down on Decision to Not Offer Apple CarPlay

Monday October 6, 2025 7:45 am PDT by
On the latest episode of The Verge's Decoder podcast, Rivian CEO RJ Scaringe told guest host Joanna Stern why the EV maker continues to pass on Apple's CarPlay — both the standard version and the more advanced CarPlay Ultra. Echoing his previous comments on the matter, Scaringe said Rivian is focused on offering a "seamless digital experience," where customers do not need to switch between...
ipad pro 2024

Next iPad Pro to Have Two Key Features, But One Rumor Still Uncertain

Sunday October 5, 2025 7:00 am PDT by
The next iPad Pro models are rumored to feature two key upgrades, including Apple's M5 chip, and an increased minimum of 12GB of RAM. Last week, apparent unboxing videos for the next-generation 13-inch iPad Pro were uploaded to YouTube by Russian channels Wylsacom and Romancev768. The same YouTube channels leaked the 14-inch MacBook Pro with the M4 chip before it was announced by Apple...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 3, AirPods Pro 2 and AirPods 4

Tuesday October 7, 2025 11:27 am PDT by
Apple today released new firmware designed for the AirPods Pro 3, prior-generation AirPods Pro 2, and the AirPods 4 models. The firmware has a build number of 8A358, up from 8A356. There's no word on what's include in the updated firmware, but the prior 8A356 update added iOS 26 features to the AirPods Pro 2, AirPods Pro 3, and AirPods 4 with ANC. The software introduced better audio quality ...

Top Rated Comments

lostom Avatar
70 months ago
I visited a store last week, ( in Aus), the process worked ok.
I was buying new device, the staff outside the store all wearing masks and gloves (I think gloves, might be wrong), answered the Q's from a sign and confirmed my info, they took my details, temp check, mask issued and then in a line.
The was the worst part, it was quite a long wait, I'd recommend order online for a pickup, in hindsight.

There is a separate line for pickups.

When I got the front of the line, the girl, ordered my device, another staff member brought it to the front of the store, scan, pay, finished.
It was pretty seamless and easy, well managed.
They were only letting inside around 20 people, I'd estimate.

Attachment Image
Score: 9 Votes (Like | Disagree)
KPOM Avatar
70 months ago

I always wonder what is the point of temperature reading. One can always suppress/mask out fever with Tylenol. So what does no high fever prove? Also, COVID-19 is asymptomatic. So you could be positive and is touring Apple Store days before you show symptoms. I think all these procedures are just for show, to appease our superficial anxieties. Requiring everyone to wear masks, alcohol wipes, 6ft separation, high ceiling, constantly circulating air flow upward/outward... these are more tangible, realistic measures.
Nothing is foolproof, but it’s entirely possible that people don’t even know they have a fever. That’s why we use thermometers in the first place. Better to identify the symptomatic than no one at all.


You must not live in an area where there is still a lot going on with regard to the virus and its spread; grocery stores here prefer that customers wear a mask (I'm not sure that it is absolutely required, though), and I am perfectly willing to go with that, as after all I do need to eat and I do need to buy food..... I don't go to Walmart, not my kind of store, so no idea of what they are or are not requiring. I haven't been anywhere but my local grocery store (and the post office once) in the past two months so I haven't run into a situation where someone checks my temperature before I enter the premises. I have no reason to object to that if it is deemed necessary...... Today's contactless digital infrared-type thermometers are a whole lot more comfortable and faster than the old-fashioned mercury thermometers we stuck in our mouths!
I’m OK wearing a mask, though I understand why people might think it is just TSA-style security theatre. It is more likely to prevent you from spreading than from catching it from others. But Asian countries have contained Covid better than North America or Europe, and masks are more common there, so we might as well try it here.
Score: 8 Votes (Like | Disagree)
glowplug Avatar
70 months ago
If those complimentary face masks have an Apple logo they’ll have a few hundred customers lined up at the door.
Score: 8 Votes (Like | Disagree)
paulvee Avatar
70 months ago

Any store that makes me wear a mask is a store I won’t shop in anymore. And a freaking temperature check to get inside?! Why would you have to wear a mask to shop at Apple but not at a grocery store or WALMART?? This whole thing is so ludicrous and I can’t believe what has happened to society.
I understand that you don’t care about the common good. Stores make you wear pants and shirts, but are you going to protest? Your behavior is despicable.
Score: 7 Votes (Like | Disagree)
ghanwani Avatar
70 months ago

This seems like a reasonable approach. Let’s see how other retailers respond.
There’s nothing new here. This is what grocery stores are already doing.
Score: 6 Votes (Like | Disagree)
IssuesGuy Avatar
70 months ago
I always wonder what is the point of temperature reading. One can always suppress/mask out fever with Tylenol. So what does no high fever prove? Also, COVID-19 is asymptomatic. So you could be positive and is touring Apple Store days before you show symptoms. I think all these procedures are just for show, to appease our superficial anxieties. Requiring everyone to wear masks, alcohol wipes, 6ft separation, high ceiling, constantly circulating air flow upward/outward... these are more tangible, realistic measures.
Score: 6 Votes (Like | Disagree)