Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app.

Apple says that this feature is limited to the United States and is available for select topics only.

applesupportmessages
Today's update also introduces an improved experience for scheduling reservations at the Genius Bar and Authorized Service Providers, and it includes other unspecified bug fixes and performance improvements.

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Tag: Apple Support

Top Rated Comments

Wanted797 Avatar
Wanted797
65 months ago
The phone company is answering Apple-specific questions? I ask because T-Mobile here in the US has a chat feature too but it's only limited to TM services. I usually use it when traveling to confirm my plan covers free data use and texting while abroad.
No it’s via iMessage. I thought Apple would be the first to do this type of business support.
Score: 2 Votes (Like | Disagree)
Wanted797 Avatar
Wanted797
65 months ago
That’s weird. The phone company I work for in Australia has this feature for customers.
Score: 1 Votes (Like | Disagree)
bchery21 Avatar
bchery21
65 months ago
That’s weird. The phone company I work for in Australia has this feature for customers.
The phone company is answering Apple-specific questions? I ask because T-Mobile here in the US has a chat feature too but it's only limited to TM services. I usually use it when traveling to confirm my plan covers free data use and texting while abroad.
Score: 1 Votes (Like | Disagree)
Read All Comments

Popular Stories

iOS 18 Apple Music Messages and Notes Feature 1

iOS 18 Rumored to Add New Features to These 16 Apps on Your iPhone

Tuesday April 30, 2024 10:44 am PDT by
Apple is expected to announce iOS 18 during its WWDC keynote on June 10, and new features have already been rumored for many apps, including Apple Music, Apple Maps, Calculator, Messages, Notes, Safari, and others. Below, we recap iOS 18 rumors on a per-app basis, based on reports from MacRumors, Bloomberg's Mark Gurman, and others: Apple Maps: At least two new Apple Maps features are...
Read Full Article • 74 comments
apple watch ipad demo 1

Check Out This Apple Watch iPad Demo Unit From 2014

Wednesday May 1, 2024 1:46 pm PDT by
With the 10th anniversary of the Apple Watch approaching, we thought it would be fun to take a look back at an interesting bit of Apple Watch history. After the Apple Watch was announced in 2014, and before it became available in 2015, Apple sent out custom Apple Watch iPad demo kiosks to retail stores. The Apple Watch and iPad units used for these devices were specially designed, had custom ...
Read Full Article • 42 comments
maxresdefault

Will the New iPad Pro Really Have the M4 Chip?

Wednesday May 1, 2024 8:30 am PDT by
While Apple's upcoming iPad Pro models have been expected to feature the M3 chip for over a year, recent reports have unexpectedly suggested that the new devices will instead feature the as-yet-unannounced M4 chip. Subscribe to the MacRumors YouTube channel for more videos. Last week, Bloomberg's Mark Gurman said that he now believes there is a "strong possibility" that the upcoming iPad Pro ...
Read Full Article • 353 comments
ios 17 5 repair state

iOS 17.5 Includes 'Repair State' Option That Doesn't Require Turning Off Find My for Service

Tuesday April 30, 2024 1:24 pm PDT by
With iOS 17.5, Apple is adding a "Repair State" feature that is designed to allow an iPhone to be sent in for service without deactivating Find My and Activation Lock. The fourth iOS 17.5 beta that came out today adds a "Remove This Device" option for all devices in Find My, and using it with an iPhone puts that iPhone into the new Repair State. Right now, sending an iPhone to Apple to be...
Read Full Article • 37 comments
Apple CarPlay Dash

Report Examines GM's Controversial Move to Abandon Apple CarPlay

Wednesday May 1, 2024 4:53 am PDT by
An in-depth Bloomberg report today resurfaced General Motors' decision to replace Apple CarPlay with its own software. Last year, GM announced that it planned to forgo Apple CarPlay in its new electric vehicles, starting with the 2024 Chevrolet Blazer EV. Instead, the automaker introduced a proprietary infotainment platform, aiming to control and customize the digital experience within its...
Read Full Article • 434 comments
Airpods Pro 2 Discount Feature Triad

Amazon's New Apple Sale Has Best-Ever Prices on AirPods Pro, Studio Display, Apple Pencil, and More

Tuesday April 30, 2024 7:31 am PDT by
Amazon today kicked off numerous discounts across multiple Apple products and accessories, the highlight being the AirPods Pro 2 with USB-C for $179.99, down from $249.00. You'll also find deals on the Apple Pencil 2, AirTags, and Studio Display. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep...
Read Full Article • 7 comments
maxresdefault

Apple Announces 'Let Loose' Event on May 7 Amid Rumors of New iPads

Tuesday April 23, 2024 7:11 am PDT by
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Read Full Article • 284 comments