Apple Support App Now Lets You Chat With an Expert in Messages

Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app.

Apple says that this feature is limited to the United States and is available for select topics only.

Today's update also introduces an improved experience for scheduling reservations at the Genius Bar and Authorized Service Providers, and it includes other unspecified bug fixes and performance improvements.

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Tag: Apple Support

Top Rated Comments

Wanted797

97 months ago

The phone company is answering Apple-specific questions? I ask because T-Mobile here in the US has a chat feature too but it's only limited to TM services. I usually use it when traveling to confirm my plan covers free data use and texting while abroad.

No it’s via iMessage. I thought Apple would be the first to do this type of business support.

Score: 2 Votes (Like | Disagree)

bchery21

97 months ago

That’s weird. The phone company I work for in Australia has this feature for customers.

The phone company is answering Apple-specific questions? I ask because T-Mobile here in the US has a chat feature too but it's only limited to TM services. I usually use it when traveling to confirm my plan covers free data use and texting while abroad.

Score: 1 Votes (Like | Disagree)

Wanted797

97 months ago

That’s weird. The phone company I work for in Australia has this feature for customers.

Score: 1 Votes (Like | Disagree)

Read All Comments

Popular Stories

Apple Reportedly Planned to Replace 5,000 Support Employees With AI

Tuesday September 29, 2026 9:11 am PDT by Joe Rossignol

Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman. The report said that Apple believed that AI-powered phone and web agents could take over some of the responsibilities performed by the employees who would have been let go, but Apple is no longer "currently looking to take such a step." ...

• 113 comments

Apple Support App Updated for iPhone Duo's Larger Display

Wednesday October 21, 2026 10:55 am PDT by Juli Clover

Apple today updated its Apple Support app to add support for the iPhone Duo and iOS 27.1 (which the Duo ships with). Apple Support will now display properly on the iPhone Duo's wider screen, and it can be used alongside other apps in Split View. iPhone Duo reviews went live today, and poorly sized apps are a recurring complaint among reviewers. Apps that aren't updated for iPhone Duo are...

• 10 comments

Apple Responds to iPhone Duo Display Cracking Reports

Monday October 26, 2026 10:20 am PDT by Juli Clover

Shortly after the iPhone Duo launched, a few users reported hinge issues that were causing cracks in the inner display. Apple has now responded to the reports in a statement to MacRumors, saying a small number of units are affected. The response to iPhone Duo from early users has been incredibly positive, and we are seeing exciting things from developers who are rapidly updating their apps...

• 181 comments

Apple Support App Now Lets You Chat With an Expert in Messages

Top Rated Comments

Popular Stories

Apple Reportedly Planned to Replace 5,000 Support Employees With AI

Apple Support App Updated for iPhone Duo's Larger Display

Apple Responds to iPhone Duo Display Cracking Reports

Next Article

Videos

Guides

Upcoming

Other Stories