Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred' - MacRumors
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Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred'

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Over the past few weeks, a handful of users have reported receiving the message "an error occurred" when attempting to load the "For You" tab in iTunes, which provides personalized recommendations for Apple Music. When clicking the "OK" button to reload, affected users are instead redirected to the "Browse" tab.

itunes for you error
MacRumors has been able to reproduce this issue in iTunes version 12.9.2.5 on macOS Mojave version 10.14.3, although based on comments across the MacRumors forums and Apple Support Communities, the error message does not appear to be limited to specific versions of iTunes or macOS or any other parameters.

Many users are able to access the "For You" tab as usual, but others have been seeing this error message persist since early February. Affected users are still able to access "For You" on an iPhone, iPad, or other device with ‌Apple Music‌.

While some affected users can temporarily access the "For You" tab in iTunes after signing out and back in to their Apple ID account, the error message eventually returns. On our affected machine, nothing we have done has restored access to the tab, including force quitting iTunes and restarting the Mac.

All in all, this is a minor issue, but hopefully one that is addressed soon. We reached out to Apple to see if it is aware of the issue, but we have yet to hear back. One affected user claimed that Apple has engineers working on a fix.

Tag: Apple Music Guide
Related Forum: Mac Apps

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Top Rated Comments

Dwalls90 Avatar
Dwalls90
95 months ago
I've had this error since last week. I contacted Apple Music support this morning, and they told me I'd have to reinstall MacOS (not erase, just reinstall). I haven't done it yet because that seems like a silly and extreme thing to do without knowing for sure if it will fix it.
Had a 45 minute call with support just now who also suggested reinstalling MacOS. Hoping the exposure helps solve it!
That seems like a BS last resort that customer service tells you when they've run out of all options.
Score: 3 Votes (Like | Disagree)
N
now i see it
95 months ago
an error just for you
Score: 3 Votes (Like | Disagree)
jamesrick80 Avatar
jamesrick80
95 months ago
iTunes is a mess.....still dont have a significant reason to use it.
Score: 2 Votes (Like | Disagree)
S
sharleyP
95 months ago
Well, iTunes is probably the most important reason I switched to Spotify. I work on both Mac and PC and on both platforms iTunes was badly misbehaving.
Score: 2 Votes (Like | Disagree)
W
Well_Frog
95 months ago
I'm unsure why this is a "minor" problem. Did you mean that it's not a widespread problem?

In terms of notifying me of new and interesting releases, For You is my main Apple source, so its loss is significant. Since I'm not a big fan of hip-hop, the Browse tab is effectively a useless mess to me.
Score: 2 Votes (Like | Disagree)
Guido Beijderwellen Avatar
Guido Beijderwellen
84 months ago
Me too. Ik still have the same issues after upgrading to Mac OS Catalina 10.15.1
I contacted Apple Support. They wanted me to restart the app, re-logoff and logon again,
restart the MacBook. This all without any solution. Then they asked me to prepare to re-install
the Mac OS completely. I'm not wanting to do this as I know other users have still the same
issue after all these steps.
I can work with Music (as it's no longer called iTunes) on my iPhones and also using the (beta) Webinterface on https://beta.music.apple.com/for-you , so for now it's not very urgent, but I do want to have this solved!!
Score: 1 Votes (Like | Disagree)
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