Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More

Sprint today announced that customers can now chat directly with its support representatives using Apple Business Chat.

Sprint customers can use Apple Business Chat to message an agent, learn about Sprint plans, and more at any time of the day or night, according to the carrier. Customers can start, stop, and resume conversations at any time.

Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.

Business Chats must be initiated on an ‌iPhone‌ or ‌iPad‌, but they can be continued on any other ‌iPhone‌, ‌iPad‌, Mac, or Apple Watch signed into the same Apple ID. To use the feature with Sprint, visit the "Contact Us" page on Sprint.com, or search for a Sprint store using Siri, Safari, or Apple Maps, and tap the Messages icon.

Apple Business Chat uses features from the My Sprint Mobile app for easy account authentication and access, according to Sprint.

In related news, TD Ameritrade this week announced that individual investors can now instantly fund a brokerage account with Apple Pay through Apple Business Chat, an industry first. Dealerships that use the customer service platform Gubagoo can now use Apple Business Chat as well, it was announced.

Apple Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, the United Kingdom, and the United States. The service has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, and Burberry.

Tag: Business Chat

Top Rated Comments

Joe Rossignol

90 months ago

Is there a list somewhere of businesses that participate in Business Chat?

I mentioned in the article: Apple Business Chat ('https://www.apple.com/ios/business-chat/')

Score: 2 Votes (Like | Disagree)

Kaibelf

90 months ago

Was skeptical about this but had a very good customer experience using business chat with Home Depot. Optimistic if these replace those horrible call trees!

Score: 2 Votes (Like | Disagree)

Read All Comments

Popular Stories

Apple Launches Second Limited-Edition iPhone Accessory in a Month

Friday November 21, 2025 3:53 am PST by Tim Hardwick

Apple has begun selling the Hikawa Phone Grip and Stand, a new limited-edition iPhone accessory designed with accessibility in mind. Designed by LA-based Bailey Hikawa to celebrate the 40th anniversary of accessibility at Apple, the grip uses magnets to securely snap onto any iPhone with MagSafe. Apple says it can be removed with ease, and doubles as a stand with two different viewing...

• 134 comments

iOS 26.2 Adds These New Features to Your iPhone

Thursday November 20, 2025 10:50 am PST by Joe Rossignol

iOS 26.2 is currently in beta testing. The upcoming update includes a handful of new features and changes on the iPhone, including a new Liquid Glass slider for the Lock Screen's clock, offline lyrics for Apple Music, and more. In a recent press release, Apple confirmed that iOS 26.2 will be released to all users in December, but it did not provide a specific release date. Keep reading...

• 27 comments

Apple Announces 2025 Black Friday Event, Here's What You Can Get

Thursday November 20, 2025 6:28 am PST by Joe Rossignol

Apple's annual four-day Black Friday through Cyber Monday shopping event is returning on Friday, November 28 through Monday, December 1 in many countries, including the United States, Canada, Australia, New Zealand, France, Germany, Italy, Spain, the United Kingdom, Belgium, the Netherlands, Sweden, Thailand, and others. During the shopping event, customers can get an Apple gift card with...

• 41 comments

iOS 27 Will Reportedly Have Two Key Upgrades

Sunday November 23, 2025 8:48 am PST by Joe Rossignol

iOS 27 will reportedly have two major elements: quality improvements and new AI features. In his Power On newsletter today, Bloomberg's Mark Gurman said that iOS 27 will be similar to Mac OS X Snow Leopard, in the sense that Apple is focused on improving "quality and underlying performance" over adding new features. Gurman said there is one exception to this rule, though, as he expects...

• 156 comments

The MacRumors Show: iPhone 18 Pro Looks Like a Huge Upgrade

Friday November 21, 2025 9:10 am PST by Hartley Charlton

On this week's episode of The MacRumors Show, we talk through all of the new features and improvements expected to come to next year's iPhone 18 Pro and iPhone 18 Pro Max models. Subscribe to The MacRumors Show YouTube channel for more videos Apple's next-generation iPhones are less than ten months away and we already have a good idea about what to expect based on corroborated leaks, rumors,...

• 41 comments

Foldable iPhone to Debut These Two Breakthrough Features

Wednesday November 19, 2025 7:26 am PST by Tim Hardwick

Apple's first foldable iPhone is expected to launch alongside the iPhone 18 Pro models in fall 2026, and it's shaping up to include two standout features that could set it apart from the competition. The book-style foldable will reportedly feature an industry-first 24-megapixel under-display camera built into the inner display, according to a recent JP Morgan equity research report. That...

The Best Early Black Friday iPad Deals

Thursday November 20, 2025 10:20 am PST by Mitchel Broussard

Black Friday is just over a week away, and iPad deals have finally started to flood in at retailers like Amazon and Best Buy. Below we're tracking discounts on every current generation iPad, including lowest-ever prices on M3 iPad Air and M5 iPad Pro, plus steep markdowns on iPad and iPad mini. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a ...

• 7 comments

Apple Black Friday Deals Available Now on AirPods, iPads, Accessories, and More

Friday November 21, 2025 8:48 am PST by Mitchel Broussard

We're officially less than one week away from Black Friday, which will take place on Friday, November 28 in 2025. As always, this will be the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these...

• 4 comments

10 Reasons to Wait for Next Year's iPhone 18 Pro

Wednesday November 19, 2025 4:00 am PST by Tim Hardwick

Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth...

• 105 comments