Some 10.5-inch and 12.9-inch iPad Pro models that were originally released in 2017 appear to be suffering from a display issue that causes a bright spot to appear right above the Home button on affected models.
The issue was outlined on the MacRumors forums, with complaints first popping up back in April 2018. MacRumors reader marmiteturkey explains the problem:
Customers have been complaining of the problem for months now, though it continues to be unclear how many iPad Pro models may be impacted by the issue. It is not known if a similar issue will impact the new 11 and 12.9-inch 2018 iPad Pro models, as these devices are too new and the problem appears to surface after several months of usage.
Multiple users who were affected with the bright spot on their screens have been able to take their iPad Pro models to Apple for a replacement, but users who are no longer under Apple's one-year warranty or AppleCare+ have not had luck getting a free replacement device.
Out of warranty, Apple is asking customers to pay the display replacement fee, priced at $449 for the 10.5-inch iPad Pro and $599 for the 12.9-inch iPad Pro.
The issue was outlined on the MacRumors forums, with complaints first popping up back in April 2018. MacRumors reader marmiteturkey explains the problem:
I have an approx 1in spot on my iPad Pro screen which is brighter than the rest of the screen - it's unevenly lit. The spot is about 2in above the home button, and although it has soft edges, I'm anal about my gadgets, and the difference in brightness could be described as 'minor', it's clearly there. It looks a bit like a pressure spot or similar. I always keep it in a case with a screen protector and the Smart Keyboard, so it's well looked-after.According to iPad Pro users who have the problem, it appears to be an issue with uneven backlighting in that area. MacRumors can confirm the problem, as we have a 10.5-inch iPad Pro on hand that appears to be experiencing the same issue outlined on the forums.
Customers have been complaining of the problem for months now, though it continues to be unclear how many iPad Pro models may be impacted by the issue. It is not known if a similar issue will impact the new 11 and 12.9-inch 2018 iPad Pro models, as these devices are too new and the problem appears to surface after several months of usage.
Multiple users who were affected with the bright spot on their screens have been able to take their iPad Pro models to Apple for a replacement, but users who are no longer under Apple's one-year warranty or AppleCare+ have not had luck getting a free replacement device.
Out of warranty, Apple is asking customers to pay the display replacement fee, priced at $449 for the 10.5-inch iPad Pro and $599 for the 12.9-inch iPad Pro.
Related Roundup: iPad Pro
Buyer's Guide: 11" iPad Pro (Don't Buy), 12.9" iPad Pro (Don't Buy)
121 comments
Apple has now reopened 29 of its 42 retail locations in China, according to Apple's store websites in the country that were reviewed by Bloomberg. Many of Apple's stores in China have been...
People lead busy lives, and keeping track of everything that needs to be done in a day can be tough, which is why there are an endless number of to-do and productivity apps on the App Store.
...
Apple today shared two new "Technical Overview" white papers that take an extensive look into the technology and feature set of the Pro Display XDR and the Mac Pro.
Available as PDFs,...
In celebration of International Women's Day, set to take place on March 8, Apple is hosting a series of "She Creates" workshops that will be held at Apple retail stores from March 1 to...
It's hard to believe, but today marks the 20th birthday of MacRumors, which was founded on February 24, 2000, with articles starting just a few days later.
While longtime readers may be...
Apple's first Mac with a processor designed in house is set to be released during the first half of 2021, Apple analyst Ming Chi Kuo said in a note to investors this morning that was obtained by...
The U.S. Supreme Court today declined to hear Apple's appeal of a $440 million judgment in one of the patent infringement cases brought by VirnetX a decade ago, reports Reuters.
...
In a report touching on several topics today, Japanese site Mac Otakara claims that Apple's Tile-like "AirTags" item trackers will be "completely waterproof" and use similar...
