Some 10.5-inch and 12.9-inch iPad Pro models that were originally released in 2017 appear to be suffering from a display issue that causes a bright spot to appear right above the Home button on affected models.
The issue was outlined on the MacRumors forums, with complaints first popping up back in April 2018. MacRumors reader marmiteturkey explains the problem:
I have an approx 1in spot on my iPad Pro screen which is brighter than the rest of the screen - it's unevenly lit. The spot is about 2in above the home button, and although it has soft edges, I'm anal about my gadgets, and the difference in brightness could be described as 'minor', it's clearly there. It looks a bit like a pressure spot or similar. I always keep it in a case with a screen protector and the Smart Keyboard, so it's well looked-after.
According to iPad Pro users who have the problem, it appears to be an issue with uneven backlighting in that area. MacRumors can confirm the problem, as we have a 10.5-inch iPad Pro on hand that appears to be experiencing the same issue outlined on the forums.
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Customers have been complaining of the problem for months now, though it continues to be unclear how many iPad Pro models may be impacted by the issue. It is not known if a similar issue will impact the new 11 and 12.9-inch 2018 iPad Pro models, as these devices are too new and the problem appears to surface after several months of usage.
Multiple users who were affected with the bright spot on their screens have been able to take their iPad Pro models to Apple for a replacement, but users who are no longer under Apple's one-year warranty or AppleCare+ have not had luck getting a free replacement device.
Out of warranty, Apple is asking customers to pay the display replacement fee, priced at $449 for the 10.5-inch iPad Pro and $599 for the 12.9-inch iPad Pro.
Top Rated Comments
(View all)Man, you need AppleCare as a necessity these days.
AppleCare is getting increasingly useless with the number of shameful design defects Apple unapologetically ships.Troubling trend. :apple:
And it doesn’t matter that you have Apple Care! Because you have to deal with scheduling a Genuis Bar appointment and then gotta make the time. Plus they’ll likely be behind schedule. And if lap top, ain’t no way it’s getting swapped/fixed right away. Lost time and maybe even work. It’s a terrible experience even if it is replaced or fixed. And that’s if your lucky enough to live near a store!
So yeah. These failures have sucked the joy out of getting new Apple products. Ugh. Just wish there was somewhere else to run. :-(