British Airways says it is investigating the theft of customer data from its website and mobile app over a two-week period, during which 380,000 payment cards were exposed (via The Guardian).

british airways mobile app

"From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised," the airline revealed in a statement on its website.

According to BA, travel and passport information was not accessed during the data breach, but concerned customers are being advised to get in touch with their card issuers in the first instance. The company said all customers affected by the breach had been contacted on Thursday night.

"British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice."

The airline said it was informed of the hacking by a third party, which is why it was able to continue undetected for two weeks, but the company insists that the breach has been resolved and its website and mobile app are now working normally.

Top Rated Comments

ivan86 Avatar
74 months ago
Weaker encryption and backdoors are the answer.
Score: 17 Votes (Like | Disagree)
vmistery Avatar
74 months ago
Hardly a surprise after last years IT fiasco, they clearly have no decent IT strategy for a company of their size and complexity. Now it seems they are bringing in IBM to help out with security so they must be fairly desperate
Score: 2 Votes (Like | Disagree)
JackieInCo Avatar
74 months ago
Oh, another one.
Score: 1 Votes (Like | Disagree)
DipDog3 Avatar
74 months ago
Thanks to the lack of security from many companies and governments, all of my personal info is already on the dark web. I guess one more breach doesn’t make much difference.
Score: 1 Votes (Like | Disagree)

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