Logitech has announced in a blog post that it will offer Harmony Link hub owners a free upgrade to the more recent Harmony Hub before it bricks the older smart home controller in early 2018.

Previously, the company had offered owners who were out of warranty a 35 percent discount on the newer $100 hub to compensate for the six-year-old Harmony Link's deactivation in spring of next year, when the device's encryption certificate expires. But the news sparked an online backlash according to Wired, and Logitech has decided to reverse course.

LogitechHarmonyLink TA

Logitech Harmony Link

If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants.

Additionally, Harmony Link customers that have already redeemed their 35% discount on a Harmony Hub will also be refunded the full amount they paid for the replacement. Again, we will be in touch with you regarding these updates between now and March 2018, before your Harmony Link will no longer function.

Logitech said it decided to end support for the Harmony Link "because we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability".

As for why it couldn't just patch the device or extend the license, the company explained that the newer Harmony Hub has around 40 times as many users as the Link, so focusing support and services on the former was a better use of its resources.

Logitech has also responded to suggestions that it had been pressing the mute button on angry customers in its forums by censoring the phrase "class action lawsuit" in complaint threads.

Logitech said the removal was due to a list of auto-blocked keywords in its Community Terms of Service, which doesn't allow solicitation, including legal solicitation. The company has now unblocked the phrase and is in the process of reviewing all of its forbidden forum words and phrases.

Top Rated Comments

OllyW Avatar
102 months ago
Asian company. About 200 years behind the rest of the world in customer support and loyalty. Once you buy it, we owe you nothing.
Logitech are a Swiss Company.
Score: 16 Votes (Like | Disagree)
ImNoSuperMan Avatar
102 months ago
Well done logitech. Decision to brick the device which was sold as late as this year was in bad taste. But all's well that ends well. Harmony Hub is an exceptional device which does everything the link did and more. No one can complain now.
Score: 4 Votes (Like | Disagree)
CarpalMac Avatar
102 months ago
If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub



Seriously though, Logitech lost me as a customer a long time ago after completely ruining the Squeezbox lineup. A true alternative to Sonos, I loved some of the hardware, particularly the Boom. It was a damn shame they killed it off after seeming to neglect it for so long. It seems to be a bad habit of theirs.
Score: 3 Votes (Like | Disagree)
boshii Avatar
102 months ago
“I bought a device 6 years ago and the warranty ended. Now they’re ending support. Wahhhh gimme free stuff cheap company!!”

smh people these days.
They weren’t just ending support, they were bricking the device. Meaning anybody with a fully functioning Link will not be able to use it anymore. It’s not unreasonable to expect Logitech to accommodate those customers.
Score: 3 Votes (Like | Disagree)
Brian Y Avatar
102 months ago
Government not TV makers. TV makers made money on the converters. invalid argument.
Actually your entire argument is invalid.

A better argument would be Samsung, for example, saying "your TV is 6 years old, so we're no longer going to let you use it". This isn't anything to do with a third party/government service being switched off - it's about a device that, in effect, has a built-in kill switch (in the form of a certificate) which they're not going to update.

Another example - say you bought a car, and a few years later Ford said "we're sorry, but the certificate in your ECU is running out, and we're not going to update it, in 6 weeks time your perfectly working car will no longer work, but hey, you can buy a new one for 35% off". It wouldn't be acceptable.

As for Logitech, Harmony is pretty much the only decent remote control system out there. It has bugs, and lacks pretty major features (HomeKit, for example), but it's the best of a bad bunch.
Score: 2 Votes (Like | Disagree)
jotwee Avatar
102 months ago
Asian company. About 200 years behind the rest of the world in customer support and loyalty. Once you buy it, we owe you nothing.
Logitech is Swiss. And operational headquarter in the US.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone 17 Pro Dark Blue and Orange

iPhone 17 Release Date, Pre-Orders, and What to Expect

Thursday August 28, 2025 4:08 am PDT by
An iPhone 17 announcement is a dead cert for September 2025 – Apple has already sent out invites for an "Awe dropping" event on Tuesday, September 9 at the Apple Park campus in Cupertino, California. The timing follows Apple's trend of introducing new iPhone models annually in the fall. At the event, Apple is expected to unveil its new-generation iPhone 17, an all-new ultra-thin iPhone 17...
xiaomi apple ad india

Apple and Samsung Push Back Against Xiaomi's Bold India Ads

Friday August 29, 2025 4:54 am PDT by
Apple and Samsung have reportedly issued cease-and-desist notices to Xiaomi in India for an ad campaign that directly compares the rivals' devices to Xiaomi's products. The two companies have threatened the Chinese vendor with legal action, calling the ads "disparaging." Ads have appeared in local print media and on social media that take pot shots at the competitors' premium offerings. One...
maxresdefault

The MacRumors Show: iPhone 17's 'Awe Dropping' Accessories

Friday August 29, 2025 8:12 am PDT by
Following the announcement of Apple's upcoming "Awe dropping" event, on this week's episode of The MacRumors Show we talk through all of the new accessories rumored to debut alongside the iPhone 17 lineup. Subscribe to The MacRumors Show YouTube channel for more videos We take a closer look at Apple's invite for "Awe dropping;" the design could hint at the iPhone 17's new thermal system with ...
iPhone 17 Pro Iridescent Feature 2

iPhone 17 Pro Clear Case Leak Reveals Three Key Changes

Sunday August 31, 2025 1:26 pm PDT by
Apple is expected to unveil the iPhone 17 series on Tuesday, September 9, and last-minute rumors about the devices continue to surface. The latest info comes from a leaker known as Majin Bu, who has shared alleged images of Apple's Clear Case for the iPhone 17 Pro and Pro Max, or at least replicas. Image Credit: @MajinBuOfficial The images show three alleged changes compared to Apple's iP...