Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update

Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.

itunes_match_2015

“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said. “We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”

Last week, debate raged over the supposed glitch after Vellum's Jake Pinkstone wrote a blogpost complaining that Apple Music had deleted 122 GB of his personal music collection without his permission after he joined the service. The deletion occurred after Pinkstone had his music library scanned by Apple to make his collection available across his devices.

Confusion ensued after Pinkstone was told by an Apple Support Representative named Amber that Apple Music's matching system was "functioning as intended." When asked whether Apple Music was supposed to delete his personal music without his permission, Amber responded "yes." Amber's statement, however, was inaccurate according to Apple's own support document.

While the causation of the bug is still unknown, as Apple has failed to reproduce the issue, the company's statement suggests Apple has narrowed down the issue to iTunes rather than the Apple Music service. It's unclear whether the fix will arrive with a minor or major iTunes update. However, one possibility is iTunes 12.4, which will include a minor redesign and arrive in the next couple of weeks, according to a MacRumors source.

Related Forum: Mac Apps

Top Rated Comments

dlkolegaev Avatar
74 months ago
Bugs, bugs, bugs, never ending story of today's Apple...
Score: 87 Votes (Like | Disagree)
AlexJaye Avatar
74 months ago
Apple, regularly putting out crap work since 2013. Awesome.
Score: 61 Votes (Like | Disagree)
Mactendo Avatar
74 months ago
Something truly magical.
We can't reproduce it but we'll fix it.
Score: 61 Votes (Like | Disagree)
chromite Avatar
74 months ago
This would never have happened under Steve Jobs. Not being funny.
Score: 53 Votes (Like | Disagree)
japanime Avatar
74 months ago
Apple giveth (U2), Apple taketh away.
Score: 32 Votes (Like | Disagree)
lars666 Avatar
74 months ago
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said.

Is this the same extremely small number like the <1% iCloud dropouts which mysteriously somehow ALWAYS affect me?
Score: 20 Votes (Like | Disagree)

Popular Stories

safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time [Updated]

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
iPad Air Feature 2 green

New Apple Products Filed in Regulatory Database, Likely Including New iPhone SE and iPad Air

Tuesday January 18, 2022 6:11 am PST by
Apple today filed unreleased iPhone and iPad models in the Eurasian Economic Commission database, as spotted by French blog Consomac. The filings likely represent the rumored third-generation iPhone SE, fifth-generation iPad Air, and potentially more. The unreleased iPhone models have the identifiers A2595, A2783, and A2784, while the unreleased iPad models have the identifiers A2588, A2589, ...
AirPods 3 New Firmware Feature

Apple Updates AirPods 3 Firmware to Version 4C170

Tuesday January 18, 2022 11:46 am PST by
Apple today released a new 4C170 firmware update for the AirPods 3, an update from the prior 4C165 that was made available in December. Apple does not offer details on what's included in new firmware updates for the AirPods‌, so we don't know what improvements or bug fixes the new firmware brings. There is no standard way to upgrade the ‌AirPods‌‌ software, but firmware is...
iphone 5g mmwave

U.S. Airlines Warn of 'Catastrophic' Crisis With Impending 5G Rollout, AT&T and Verizon Agree to Delay Around Airports

Tuesday January 18, 2022 10:35 am PST by
Verizon and AT&T's upcoming rollout of new C-Band 5G technology could cause chaos and lead to widespread delays of passenger and cargo flights, major U.S. airlines said on Monday in a letter sent to the White House National Economic Council, the FAA, and the FCC (via Reuters). "Unless our major hubs are cleared to fly, the vast majority of the traveling and shipping public will essentially...
iphone se 2020 top

iPhone SE With Larger 5.7-Inch Display May Launch in 2023, 'iPhone SE+ 5G' Also Rumored

Monday January 17, 2022 6:46 am PST by
Apple is planning to release a fourth-generation iPhone SE with a larger 5.7-inch display as early as 2023, according to display industry consultant Ross Young, who has proven to be a reliable source of information for future Apple products. The fourth-generation iPhone SE has until now been rumored to launch in 2024, but Young now says a 2023 release is looking more likely....
tesla carplay solution

Developer Showcases Apple CarPlay Workaround for Teslas

Monday January 17, 2022 7:24 am PST by
A Tesla Model 3 owner has resorted to a workaround to implement Apple CarPlay in his vehicle, amid no sign of official support from Tesla (via Tesla North). Apple CarPlay and Apple Music support are among the most-requested Tesla features, but with no indication that Tesla is willing to implement Apple CarPlay in its vehicles, Polish developer Michał Gapiński took matters into his own...
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...