MacKeeper Exposes Data on 13 Million Customers - MacRumors
Skip to Content

MacKeeper Exposes Data on 13 Million Customers

by

mackeeperAnti-virus company MacKeeper is making headlines today for its lax security on a customer database that contained 13 million customer records complete with names, email addresses, usernames, password hashes, phone numbers, IP address, and system information.

As shared in a reddit post, Chris Vickery (via Forbes) was able to download the records simply by entering an IP address, with no username or password required to access the data, a major security oversight on MacKeeper's part.

MacKeeper was also using MD5 hashes for passwords, a weak algorithm that's easily bypassed using an MD5 cracking tool. As Vickery says, MacKeeper (and parent company Kromtech) "appears to have no respect for the privacy of its users' data or the integrity of their information."

Vickery did not share details on the exploit and immediately contacted Kromtech about the oversight. Using Vickery's information, Kromtech secured the database after several hours, and nobody with malicious intent was reportedly able to get ahold of customer details. With the exploit fixed, Vickery explained how he accessed the data.

Here are some details (now that it's secured): The search engine at Shodan.io had indexed their IPs as running publicly accessible MongoDB instances (as some have already guessed). I had never even heard of MacKeeper or Kromtech until last night. I just happened upon it after being bored and doing a random "port:27017" search on Shodan.

For those unfamiliar with MacKeeper, it is Mac software that purports to optimize a Mac and keep it secure from viruses and malware, tricking people into a purchase with unrealistic claims. Earlier this month, a class action lawsuit led to a $2 million settlement that will see MacKeeper providing refunds to customers who purchased the software and would like their money back.

Though MacKeeper says Vickery was the only person to access the information, MacKeeper customers should still change their passwords and passwords on sites that used the same password as the MacKeeper password.

Top Rated Comments

larrylaffer Avatar
141 months ago
The part of this story that shocks me is that 13 million fell for their scam.
Score: 40 Votes (Like | Disagree)
Mac Fly (film) Avatar
141 months ago
It's safe to say with the amount of money MacKeeper spend on advertising on the web they must be funded by either someone high up in the online porn industry or a large criminal organisation.

I'd love to see Apple become more involved in annihilating these guys off the map. People around here are quick to call someone dumb for installing this software, but the average person doesn't have time to hang out on MacRumors. Apple need to sort these guys out once and for all.
Score: 29 Votes (Like | Disagree)
141 months ago
If any company needs to not exist, it's them.
Score: 13 Votes (Like | Disagree)
iPhysicist Avatar
141 months ago
Who could have thought of this? Me! God I really hate this product.
Score: 10 Votes (Like | Disagree)
141 months ago
Im glad, as a Service Manager for an Apple Specialist we tell people everyday not to use this. Some people fight us on this say they love it. We try to educate them that there are free alternatives like Malwarebytes Anti-Malware for Mac and Sophos Home for Mac that do not take over your Mac and are valid companies. Actually Malwarebytes (formally Adware Medic) sees MacKeeper as malware, CAUSE IT IS!
Score: 9 Votes (Like | Disagree)
Asarien Avatar
141 months ago
Who didn't see this coming?
Score: 9 Votes (Like | Disagree)

Popular Stories

Apple HomeView lineup feature1

Apple Announces 'HomeView' Smart Home Hub

Tuesday October 13, 2026 6:00 am PDT by
Apple today announced the "HomeView," an all-new kind of smart home hub featuring a 7-inch Liquid Retina display and Siri AI. Apple's senior vice president of Worldwide Marketing Greg Joswiak said: Apple HomeView is designed to be shared by everyone in the home yet feel completely personal to each user. It recognizes your face to shift from a household screen to your own experience,...
Apple TV 4K 4th Generation feature4

New Apple TV 4K Announced With A19 Chip, Updated Siri Remote, More

Tuesday October 13, 2026 6:08 am PDT by
Apple today announced the fourth-generation Apple TV 4K, with key features including an A19 chip, Siri AI support, an updated Siri Remote that has Find My support with Precision Finding, built in far-field microphones, support for surround sound with four HomePods in front and rear pairs, and more. The A19 chip in the new Apple TV 4K delivers up to 50% faster CPU performance and up to twice...
iOS 26 Home Feature

RIP, homeOS

Tuesday October 13, 2026 9:39 am PDT by
MacRumors was first to reveal the name "HomeView" last week, after discovering a trademark filing from a secretive shell company that we correctly suspected was linked to Apple. Apple was likely behind a "homeOS" trademark filing as well, but the company ultimately decided to stick with generic "HomeView software" naming, just like it refers to the HomePod's operating system as "HomePod...
Latest Stories
Oops, Apple's Website Just Hinted at iPad Mini 8
Oops, Apple's Website Just Hinted at iPad Mini 8
37 minutes ago
OLED MacBook Pro Won't Get M7 Chips Until Late 2027
OLED MacBook Pro Won't Get M7 Chips Until Late 2027
3 hours ago
Apple Pledged $25 Million to Trump's White House Ballroom
Apple Pledged $25 Million to Trump's White House Ballroom
4 hours ago
Touchscreen MacBook Pro Could Launch on November 6
Touchscreen MacBook Pro Could Launch on November 6
6 hours ago
New Withings Users Must Pay $99/Year for Apple Health Syncing
New Withings Users Must Pay $99/Year for Apple Health Syncing
6 hours ago
Meta and Apple Bring Muse Spark Open AI Model to Mac Studio
Meta and Apple Bring Muse Spark Open AI Model to Mac Studio
7 hours ago
iPad Mini 8: Apple Has Tested Both 60Hz and 120Hz ProMotion Displays
iPad Mini 8: Apple Has Tested Both 60Hz and 120Hz ProMotion Displays
8 hours ago
Apple TV 4K 2022 vs. 2026 Buyer's Guide: All Differences Compared
Apple TV 4K 2022 vs. 2026 Buyer's Guide: All Differences Compared
9 hours ago
Apple CEO John Ternus on Early Foldables: 'Kind of Cheap and Crappy'
Apple CEO John Ternus on Early Foldables: 'Kind of Cheap and Crappy'
10 hours ago
Greg Joswiak Says Apple Isn't Focused on Making AI for 'Lunatic Fringe'
Greg Joswiak Says Apple Isn't Focused on Making AI for 'Lunatic Fringe'
10 hours ago
Amazon Offers $120 Discount on AirPods Max 2, $50 Off AirPods Pro 3
Amazon Offers $120 Discount on AirPods Max 2, $50 Off AirPods Pro 3
11 hours ago
Apple CEO John Ternus Featured on Cover of TIME Magazine: 'New Era'
Apple CEO John Ternus Featured on Cover of TIME Magazine: 'New Era'
11 hours ago
Apple Announces Deadline to 'Get Ready' to Pre-Order the iPhone Duo
Apple Announces Deadline to 'Get Ready' to Pre-Order the iPhone Duo
12 hours ago
MKBHD is 'Not Convinced' About Apple's New HomeView, Here's Why
MKBHD is 'Not Convinced' About Apple's New HomeView, Here's Why
12 hours ago
Apple's Wall-Mounted HomeView Ships Without a Power Adapter
Apple's Wall-Mounted HomeView Ships Without a Power Adapter
13 hours ago
Rare Apple-1 With Steve Jobs Letter Sells for $1.15 Million
Rare Apple-1 With Steve Jobs Letter Sells for $1.15 Million
13 hours ago
Apple Now Inviting Media to October 28 'Launch Experience'
Apple Now Inviting Media to October 28 'Launch Experience'
14 hours ago
iPhone Duo's A20 Pro Chip Benchmarked Ahead of Launch
iPhone Duo's A20 Pro Chip Benchmarked Ahead of Launch
1 day ago
10 HomeView Features You Might Have Missed
10 HomeView Features You Might Have Missed
1 day ago
Apple Becomes Second Company to Close Above $5 Trillion
Apple Becomes Second Company to Close Above $5 Trillion
1 day ago
Which Apple Home Devices Get Siri AI, and When
Which Apple Home Devices Get Siri AI, and When
1 day ago
Apple's Long-Delayed HomeView Was Already Being Tested in 2024
Apple's Long-Delayed HomeView Was Already Being Tested in 2024
1 day ago
Apple Intelligence Coming to China in December With iOS 27.3
Apple Intelligence Coming to China in December With iOS 27.3
1 day ago
Apple Invites App Updated With Two New Features
Apple Invites App Updated With Two New Features
1 day ago
OpenAI Says Ex-Employee Showed Its Device Plans to Apple
OpenAI Says Ex-Employee Showed Its Device Plans to Apple
1 day ago
Discover the Best Cases and Screen Protectors for Your New iPhone Duo
Discover the Best Cases and Screen Protectors for Your New iPhone Duo
1 day ago
Apple Store Near Los Angeles Closed Due to 'Events Beyond Our Control'
Apple Store Near Los Angeles Closed Due to 'Events Beyond Our Control'
1 day ago
No, HomePod Mini 1 Won't Support Siri AI as CNET Reported
No, HomePod Mini 1 Won't Support Siri AI as CNET Reported
1 day ago
iPhone Duo Compromises: Everything You Have to Give Up
iPhone Duo Compromises: Everything You Have to Give Up
1 day ago
Apple HomeView Has These 15 Apps, Some CarPlay Apps and Widgets Also Supported
Apple HomeView Has These 15 Apps, Some CarPlay Apps and Widgets Also Supported
1 day ago