Many AT&T iPhone Users Unable to Download Apps and Stream Music Over LTE

A growing number of AT&T subscribers on the MacRumors forums appear to be having issues downloading apps and streaming music over LTE, with some claiming AT&T is throttling App Store downloads and Apple Music content.

When connected to Wi-Fi, users report that apps download normally, but over LTE, app downloads do not progress. Other users are reporting issues streaming content from the Apple Music app, with songs that start and then hang. As described by MacRumors reader Blizaine:

I have three different iOS devices. Two are running iOS 9.0.1 and one is running iOS 8.4.1. When they are connected to wifi, apps download fine. When on LTE, the app just sits there and the progress bar does not move, even after a very long period of time. When I run a speed test over LTE, I'm getting a solid 10-15Mbps down (3-4 bars).

Also, i have a VPN configured on one of the iOS 9.0.1 devices and when I enable the VPN over LTE, apps download fine. One of the devices also uses a different iTunes account. I supposed it could be a regional problem. I'm in Indianapolis Indiana, USA. I've tried toggling the Download over Cellular option off and on and I've reset the network settings on one device and even did a factory reset on another, with no success.

Verizon and T-Mobile users do not appear to be experiencing any issues downloading content over LTE, suggesting the problem is limited to AT&T subscribers. Affected customers are using a range of iPhone and iPads, including the iPhone 4s, iPhone 6, iPhone 6s, and iPad Air 2.


One MacRumors reader contacted AT&T's Advanced Tech Support line and was told that this is an issue AT&T has been receiving multiple calls over. AT&T support claimed it was a problem related to iOS 9/iOS 9.0.1 that would be fixed with iOS 9.0.2, but yesterday's iOS 9.0.2 release does not seem to have fixed the problem for most users.

It is likely the trouble people are running into downloading apps and songs over LTE is a bug and not intentional throttling. Some users who are having trouble with downloads are also reporting slow speeds, pointing towards a possible network issue, but others say their LTE speeds are normal. The issue may also be limited to specific geographical areas, as there are some in California and Colorado that are not experiencing problems.

The problem seems to have begun over the past few days, and it does appear that AT&T is making an effort to fix it, with some users reporting intermittent success getting app downloads and Apple Music to work today.

Tag: AT&T

Top Rated Comments

koulmj Avatar
90 months ago
CINGULAR!!!!!
Score: 10 Votes (Like | Disagree)
ovo6 Avatar
90 months ago
Thanks macrumors I thought I was the only one, my 6s is having trouble streaming Apple Music too.
Score: 6 Votes (Like | Disagree)
janderson0719 Avatar
90 months ago
ATT sucks. Why people still have them as their carrier is beyond me.
Cuz they aren't really that bad.
Score: 5 Votes (Like | Disagree)
NorthMcCormick Avatar
90 months ago
SO I'm not crazy!

It took me an hour to download a 15Mb app while I had my brother on Mobile try it and it downloaded in 2 seconds.

My other apps were loading just fine. AT&T better not be pulling any crap on me.
Score: 4 Votes (Like | Disagree)
Max(IT) Avatar
90 months ago
Why do people post that they have no problem?
maybe to let us know that this isn't a widespread issue
Score: 4 Votes (Like | Disagree)
Manchi Avatar
90 months ago
I can confirm this (Tampa, FL). AT&T always going above and beyond to make their loyal customers pissed off. I have been seeing this for the last couple of weeks. They only download on WiFi. Another Class Action Suit for throttling, please!
Score: 4 Votes (Like | Disagree)

Popular Stories

iPhone 14 Pro Lineup Feature Purple

Apple Planning to Hold iPhone 14 Event on September 7

Wednesday August 17, 2022 9:51 am PDT by
Apple is aiming to hold its first fall event on Wednesday, September 7, reports Bloomberg's Mark Gurman. The event will focus on the iPhone 14 models and the Apple Watch Series 8. The standard iPhone 14 models are expected to get few changes, but the iPhone 14 Pro models will include updated camera technology, the removal of the notch in favor of a pill-shaped and hole-punch cutout, an A16...
iOS 15

Apple Releases iOS 15.6.1 and iPadOS 15.6.1 With Bug Fixes

Wednesday August 17, 2022 9:50 am PDT by
Apple today released iOS and iPadOS 15.6.1, minor updates to the iOS and iPadOS 15 operating systems initially released in September 2021. iOS 15.6.1 and iPadOS 15.6.1 come a month after Apple released iOS 15.6 and iPadOS 15.6 with new Live Sports features and bug fixes. The iOS 15.6.1 and iPadOS 15.6.1 updates can be downloaded for free and the software is available on all eligible devices...
10th Generation iPad Render

10th-Generation iPad With Major Design Changes Reportedly in Production Ahead of September Launch

Monday August 15, 2022 8:02 pm PDT by
Apple's rumored 10th-generation iPad is currently in production and will feature "major" design changes, according to a report from Taiwanese website DigiTimes. A mockup of the potential 10th-generation iPad design by Renders By Shailesh The report did not provide any specific details about the 10th-generation iPad's new design, but rumors suggest the device will feature a larger 10.5-inch...
airpods pro black background

AirPods Pro 2: Five New Features and Improvements to Expect

Sunday August 14, 2022 3:28 pm PDT by
Apple's second-generation AirPods Pro are finally nearing launch, with a release expected later this year. If you are considering upgrading to the new AirPods Pro once they are released, keep reading for a list of five new features to expect. In addition to all-new features, the second-generation AirPods Pro will likely adopt some features added to the standard AirPods last year. H2 Chip ...
Apple Watch Series 3 v 8 1

Apple Watch Series 3 vs. Apple Watch Series 8: 20 Major New Features and Changes for Customers Upgrading

Tuesday August 16, 2022 6:52 am PDT by
It's crazy to think about, but next month will mark five years since Apple announced the Apple Watch Series 3. Despite being a severely antiquated smartwatch, the Series 3 has remained at the bottom of Apple's lineup for $199. Suppose you're still holding on to your Apple Watch Series 3. In that case, this article will list all the major new features and changes you'll get if you decide to...
ios 16 lock screen feature2

Apple Seeds Sixth Betas of iOS 16 and iPadOS 16 to Developers [Update: Public Beta Available]

Monday August 15, 2022 10:04 am PDT by
Apple today seeded the sixth betas of upcoming iOS 16 and iPadOS 16 updates to developers for testing purposes, with the updates coming a week after Apple released the fifth developer betas. Registered developers can download the iOS and iPadOS 16 profiles from the Apple Developer Center, and once installed, the betas will be available over the air. iOS 16 introduces a revamped Lock...