iphone6-ios-setup-helloApple has published a new support document on its website that outlines a fix for users experiencing an unresponsive "Slide to Upgrade" screen after updating to iOS 9 (via iPhoneHacks).

The issue has affected a growing number of users on the Apple Support Communities, MacRumors discussion forum and social media.

Apple recommends restoring your device from an iTunes backup to resolve the problem.

1. Connect your iOS device to your computer and open iTunes.
2. Select your device. If you don't see it listed, force restart your device by pressing and holding both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.
3. If you made an iTunes backup of your device before updating to iOS 9, restore your device from that backup. If not, you need to make a backup of your device in iTunes, then restore from that backup.

Apple released iOS 9 on Wednesday for iPhone 4s or later, iPad 2 or later and the fifth-generation iPod touch or later.

Related Forum: iOS 9

Top Rated Comments

vertsix Avatar
133 months ago
iOS 9 has been a pretty bad release so far quite honestly.

So much lag and instability on many devices. 4s, 5s, 6, 6 Plus, and some iPads. So much that I had to downgrade to 8.4.1. Sure, it's just a ".0" release for now, but it gives a terrible first impression considering iOS 9 is supposed to improve the experience of iOS 8. Not even close. The only improvement I saw was the battery life.

I hope Apple makes some drastic improvements with iOS 9.1.
Score: 9 Votes (Like | Disagree)
Alisstar Avatar
133 months ago
It seems to me that the public beta program hasn't proven to be very successful.
Score: 7 Votes (Like | Disagree)
maxsix Avatar
133 months ago
What we're seeing if all posts in this thread are honest and accurate, is the continual decline of Apple software quality control. We are also witnessing Apple's Hype biting them in the behind.

While it's normal to have a few issues with a new release, the erratic results with some people experiencing issues and some not, and the degree of variation, is something that could be avoided if Apple did what Apple does best, and that's do the job right the first time.

When they focus Apple is excellent, when they just ship it... this is what happens. The Apple disciples will argue it's the size of the user base, or it's this or that. Apple is very lucky to have it's own cadre of supporters that push back vehemently, becoming truly combative in some cases all because they believe the company is so wonderful.

Years ago when Apple would release a new version of their computer OS, it wasn't perfect, but it certainly wasn't as sloppy as some of what they put out currently. Not only that it was not shipped with a boat load of Hype. Apple's the one that hypes everything to the hilt, if they didn't do that then customer expectations wouldn't be so high.
Score: 5 Votes (Like | Disagree)
zudy Avatar
133 months ago
People amaze me I have updated 6 iPhones from 4s to 6 Plus and 4 iPad and iPad mini's and not and issue I bet all the people that have an issue there phone's are a mess from not updated apps to crazy apps not signed into things things turned off, I have seen it since the release I have helped people that don't update apps and there are no backups and then they just update the firmware and think there will be no issue when they don't do any regular Maintenance , then it's Apple fault. I bet they had a lot of issues before the upgrade but now we have something to blame it on, grow up and take care of your **** and stop blaming everyone else
Score: 5 Votes (Like | Disagree)
mistasopz Avatar
133 months ago
You're sliding it wrong!

-Apple in response to slide-gate
Score: 5 Votes (Like | Disagree)
KnighsTalker Avatar
133 months ago
I believe in the point one syndrome… As a rule I try and wait for x.x.1 before I upgrade. There's the bleeding edge and then there's the BLEEDING EDGE. I have enough on my plate without worrying about my Apple devices f*cking up!
Score: 5 Votes (Like | Disagree)

Popular Stories

Tim Cook WWDC 2018

Report: Tim Cook to Step Down as Apple CEO 'as Soon as Next Year'

Saturday November 15, 2025 2:40 pm PST by
Apple is preparing for Tim Cook to step down as CEO of the company "as soon as next year," according to the Financial Times. The company's board of directors and senior executives "recently intensified preparations for Cook to hand over the reins," the report said. While the report said that Apple is unlikely to name a new CEO before its next earnings report in late January, it went on to ...
iOS 26

Everything New in iOS 26.2 Beta 3

Monday November 17, 2025 3:20 pm PST by
Apple provided developers with the third beta of an upcoming iOS 26.2 update, and there are still new features that are being added with each beta that we get. We've rounded up all of the changes that Apple made in beta 3. AirDrop Apple added new AirDrop functionality, providing a way for two people to share files temporarily without having to add one another as contacts. iOS 26.2...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2, AirPods Pro 3, and AirPods 4

Thursday November 13, 2025 11:35 am PST by
Apple today released new firmware designed for the AirPods Pro 3, the AirPods 4, and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B25, while the AirPods Pro 2 and AirPods 4 firmware is 8B21, all up from the prior 8A358 firmware released in October. There's no word on what's include in the updated firmware, but the AirPods Pro 2, AirPods 4 with ANC, and AirPods Pro 3...
best early black friday deals

Best Black Friday Apple Deals Live Now - Save on AirPods, iPads, and Apple Watches

Saturday November 15, 2025 1:45 pm PST by
We're officially in the month of Black Friday, which will take place on Friday, November 28 in 2025. As always, this will be the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When ...
Apple Wallet ID Illinois

iPhone Driver's License Feature Launching in Illinois

Tuesday November 18, 2025 8:47 am PST by
In select U.S. states, residents can add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports and businesses, and in select apps. Starting this Wednesday, November 19, the feature will be available to residents of Illinois. The announcement confirmed that the...
iPhone Pocket Short

iPhone Pocket Now Available to Order, But Already Selling Out

Friday November 14, 2025 6:20 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. iPhone Pocket is available to order on Apple's online store starting today, in the United States, France, China, Italy, Japan, Singapore, South Korea, and the United Kingdom. However, it is already completely sold out in the United...
apple silicon mac lineup 2024 feature purple m5

Apple's 2026 Mac Plans

Friday November 14, 2025 3:23 pm PST by
Most of Apple's Macs are slated to get M5 chips across 2026, and there's a possibility we'll even see the first M6 chips toward the end of the year. Updates are planned for everything from the MacBook Air to the Mac Studio. MacBook Air (Early 2026) The MacBook Air will be one of the first Macs to get a 2026 refresh, with an update planned for the first few months of the year. The MacBook...
applecare apple care banner

Apple Brings New AppleCare+ Options to India

Tuesday November 18, 2025 8:42 am PST by
Apple today announced an expansion of AppleCare+ coverage in India, with new options for monthly and annual plans, and the addition of Theft and Loss for iPhone for the first time. Options for monthly and annual AppleCare+ plans in India provide more choice and flexibility, allowing users to keep coverage for as long as they require. Apple's vice president of Worldwide iPhone Product...
CarPlay Liquid Glass Dark

Here's When Tesla is Expected to Add Support for Apple CarPlay

Sunday November 16, 2025 6:49 am PST by
In his Power On newsletter today, Bloomberg's Mark Gurman reiterated that Tesla plans to add Apple CarPlay support to its vehicles "in the coming months." This is easily the biggest news for the regular version of CarPlay in years, should Tesla actually follow through with offering the system in its vehicles. As noted by Gurman, this would be a stunning reversal for Tesla and its CEO Elon ...
tvOS 26 Profiles

tvOS 26.2 Adds a Useful New Feature to Your Apple TV

Friday November 14, 2025 10:02 am PST by
Starting with the upcoming tvOS 26.2 update, currently in beta, additional profiles created on the Apple TV no longer require their own Apple Account. In the Settings app on the Apple TV, under Profiles and Accounts, anyone can create a new profile by simply entering a name and indicating whether the profile is for a kid. The profile will be associated with the primary user's Apple Account,...