Lawsuit Against Apple Over Android-Switching iMessage Issue Fails to Gain Class-Action Status

imessage_ios72Apple yesterday won a significant ruling against a group lawsuit filed by a former iPhone user who sued the Cupertino company after claiming that switching from an iPhone to an Android smartphone interfered with her receipt of text messages (via Bloomberg).

The plaintiff, Adrienne Moore, noted in her complaint originally filed in May 2014 that an inability to unlink her phone number from iMessage prevented her from receiving text messages sent by iPhone users to her Samsung Galaxy S5 running Android. The lawsuit claimed users switching away from the iPhone to other devices were "penalized and unable to obtain the full benefits of their wireless-service contracts" due to the issue, with Moore and her lawyers alleging Apple failed to successfully elaborate on the "interference" that switching platforms would cause.

The lawsuit sought group status for the claim, which would automatically include all affected users and potentially result in a significant settlement or court judgment, but U.S. District Judge Lucy H. Koh yesterday ruled the suit can't continue as a group lawsuit because it wasn't clear enough that all included members were actually affected by the occurrence described by Moore. Koh decided there was no direct "contractual breach or interference" relating to a problem within the iMessage system itself, thereby giving Apple a victory on the case.

Even if Moore is correct in arguing iMessage has “systematic flaws that could result in the disruption of text messaging services, that determination does not assist the court in determining whether iMessage actually caused the proposed class members to suffer any interference,” Koh wrote in her ruling.

The ruling is a win for Apple because allowing the case to proceed stood to increase the iPhone maker’s potential costs in defending the case, and could have given plaintiffs leverage to negotiate a deal.

The lawsuit began in May of 2014, with customers noting iMessage issues after switching over to a non-Apple platform since the service was introduced in 2011. Despite Apple's move to address the issue by offering a tool for users to deregister their phone numbers from iMessage, it was ruled last November that the company would indeed face a federal lawsuit on the iMessage issue.

Popular Stories

Apple Announces Special Event in New York Feature

Apple Announces Special Event in New York, London, and Shanghai on March 4

Monday February 16, 2026 6:05 am PST by
Apple today announced a "special Apple Experience" in New York, London, and Shanghai, taking place on March 4, 2026 at 9:00am ET. Apple invited select members of the media to the event in three major cities around the world. It is simply described as a "special Apple Experience," and there is no further information about what it may entail. The invitation features a 3D Apple logo design...
M3 iPad Air

Apple's Next Two Products Are Coming Soon

Thursday February 12, 2026 11:17 am PST by
Apple plans to release an iPhone 17e and an iPad Air with an M4 chip "in the coming weeks," according to the latest word from Bloomberg's Mark Gurman. "Apple retail employees say that inventory of the iPhone 16e has basically dried out and the iPad Air is seeing shortages as well," said Gurman. "I've been expecting new versions of both (iPhone 17e and M4 iPad Air) in the coming weeks."...
iphone 17 pro dark blue 1

Gurman: iPhone 18 Pro Could Be Underwhelming

Monday February 16, 2026 4:24 am PST by
Apple's upcoming iPhone 18 Pro and iPhone 18 Pro Max models "won't be a big update," according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman said that the iPhone 18 Pro models will "represent minor tweaks from last year's iPhone 17 Pro and 17 Pro Max." He compared the upgrade to Apple's past practice of appending the letter "S" to its more minor...
Coffee Burgundy and Purple iPhone 18 Pro Mock

Five iPhone 18 Pro Features Revealed in New Report

Friday February 13, 2026 8:43 am PST by
While the iPhone 18 Pro and iPhone 18 Pro Max are still seven months away, an analyst has revealed five new features the devices will allegedly have. Rumored color options for the iPhone 18 Pro models In a research note with investment firm GF Securities on Thursday, analyst Jeff Pu outlined the following upgrades for the iPhone 18 Pro models: Smaller Dynamic Island: It has been rumored...
Apple Announces Special Event in New York Feature 1

Apple Event on March 4: Here's What to Expect

Tuesday February 17, 2026 8:08 am PST by
Apple on Monday invited selected journalists and content creators to a "special Apple Experience" on Wednesday, March 4 in New York, London, and Shanghai. At an Apple Experience, attendees are typically given the opportunity to try out Apple's latest hardware or software. Following the launch of Apple Creator Studio last month, for example, some content creators attended an Apple Experience...

Top Rated Comments

MrGimper Avatar
138 months ago
Thrown out due to the plaintiff being mentally unstable.

I mean, what sane person gets rid of an iPhone and goes Samsung
Score: 49 Votes (Like | Disagree)
138 months ago
To those saying it's user error, it's not. Even following these steps, I continue to have issues over a year after switching to an Android. It's completely sporadic, sometimes coming through correctly and sometimes not. I'm unable to receive messages from certain friends who include a specific set of other recipients in a group text, i.e. if they remove one of the other people I'm suddenly able to get the group texts.

I'm an Apple user in many other areas, so save the hate—this is a real issue.

Edit: to be clear, I'm suggesting the issues still needs to be addressed, not that anyone should profit from it.
Score: 23 Votes (Like | Disagree)
FSMBP Avatar
138 months ago
I'm an Apple Fanboy, but I think this case is warranted. iMessage is enabled by default on your iPhone (some people don't know what it is, but they are using it). Then, if I get a new non-Apple iPhone, it creates an issue for people trying to send you messages.

I don't get why Apple didn't implement a system where if a users device doesn't ping its iMessage servers every day or so, it would temporary turn off iMessage for that account until it gets back online.
Score: 20 Votes (Like | Disagree)
Chuck Kostalnick Avatar
138 months ago
Don't let grandma buy a Samsung, and then she won't miss text messages. Problem solved.
Score: 19 Votes (Like | Disagree)
oneMadRssn Avatar
138 months ago
Plaintiff appears incompetent and somewhat of a crackpot hoping for a payout from deep pockets.
I guess the plaintiff will just have to go out and get a life and a job now. I'm assume she has neither since she had the time to file this lawsuit.
Even if the class-action failed, what's with all the hate directed at a plaintiff that was trying to protect consumers by calling out a PIA caused by a billion-dollar corporation? It's not like this plaintiff was doing something against all of our interests here - we all benefit when people call out corporations on their BS in a court.
Score: 16 Votes (Like | Disagree)
138 months ago
the typical "apple can do no wrong" attitude shining through again!
Score: 14 Votes (Like | Disagree)