First Generation Apple TVs Unable to Connect to iTunes - MacRumors
Skip to Content

First Generation Apple TVs Unable to Connect to iTunes

appletv-326x-tjlApple's first generation Apple TVs have lost their ability to connect to iTunes and appears to be affecting users worldwide.

A lengthy Apple Discussions page shows that the problem started on the 17th of April and has persisted for 1st generation Apple TV users. Forum poster georgevargas describes the issue:

As of last night I had full access to the iTunes Store. Since this morning I was getting an Itunes Store Not Available message, and after unplugging the AppleTv the iTunes Store access completly disappeared except for movie trailers.

Users have gone through the usual diagnostics, including rebooting and restoring, but have found that nothing has restored connectivity. MacRumors has confirmed the issue on our own 1st generation Apple TV.

The initial timing of the outage corresponds to the FaceTime not working for iOS 6 users, suggesting some internal changes by Apple has affected both services. Some users are speculating that internal communication upgrades related to the Heartbleed security issue could be related. Apple denied that Heartbleed affected any of its "key services" but did not elaborate on what those might be.

Apple has not provided any statement on if and when 1st generation Apple TV functionality will be restored or not. The first generation Apple TV was released in January, 2007 and was sold until September, 2010.

Update 4/22 12:00 PM PT: Apple appears to have resolved the issue preventing first-generation Apple TVs from connecting to iTunes. Many users are reporting that their Apple TVs are once again functional.

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Don't Buy)

Popular Stories

iphone 17 pro dark blue 1

Apple Preparing 'Most Significant Overhaul in the iPhone's History'

Sunday March 29, 2026 8:18 am PDT by
Bloomberg's Mark Gurman has high expectations for Apple's first foldable iPhone. In his Power On newsletter today, he said the foldable iPhone will be "the most significant overhaul in the iPhone's history." "iPhone 4, iPhone 6 and iPhone X were clearly a big deal, but this is a whole new design," he said. Like Samsung's Galaxy Z Fold 7, the foldable iPhone will reportedly open up like ...
Apple Event Logo

Apple to Launch These 15+ New Products Later This Year

Friday March 27, 2026 2:03 pm PDT by
March has been an incredibly busy month for Apple, with the company unveiling more than 10 new products and accessories. We said hello to the MacBook Neo at the start of the month, and we bid farewell to the Mac Pro at the end of it. Nevertheless, there is still a lot more to come this year. Beyond the usual annual updates to iPhones and Apple Watches, Apple's all-new smart home hub is...
Apple Apps Grid

Apple Releasing Two New iPhone Apps This Year

Saturday March 28, 2026 8:00 am PDT by
Apple is expected to release two new iPhone apps this year, including an Apple Business app and a Siri app with chatbot-like functionality. With the Apple Business app, employees at businesses using the new Apple Business platform will be able to install apps for work, view contact information for colleagues, and request support. Apple Business is launching on April 14, and it replaces Apple ...

Top Rated Comments

bwillwall Avatar
156 months ago
If it's a blackout, Apple needs to tell people about it.

If it's a cutoff due to age Apple needs to warn ahead of time.

I love you Apple but you need to act like you care about your customers that don't own the latest version of everything.
Score: 63 Votes (Like | Disagree)
Ungibbed Avatar
156 months ago
A total misquote and the reason why the down one button needs to come back

1. Apple neve said their stuff is issue proof, especially using that phrase

2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.

Why not should a seven year old device work as it did ever so well only a few days ago? I like my first gen Apple TV. Why? Local storage! Something the newer models lack.

Just because some device is older than average, doesn't make it useless. Plenty of old white plastic MacBooks are still working just fine as they should. But no, since they're "old" it's time to upgrade to a new Mac or otherwise simply due to its age despite its potential.

If the down vote option was still around, you may be having a serving of humble pie.
Score: 33 Votes (Like | Disagree)
156 months ago
Oh here comes the posts of "Apple purposely did this to make people upgrade to the newest Apple TV".
Score: 28 Votes (Like | Disagree)
charlituna Avatar
156 months ago
"It just works..." :rolleyes:

A total misquote and the reason why the down one button needs to come back

1. Apple neve said their stuff is issue proof, especially using that phrase

2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.
Score: 22 Votes (Like | Disagree)
Dave.UK Avatar
156 months ago


It isnt any more!
Score: 21 Votes (Like | Disagree)
Mr Fusion Avatar
156 months ago
"It just works..." :rolleyes:
Score: 21 Votes (Like | Disagree)